Exam 9: Understanding Groups and Managing Work Teams

The use of work teams creates the potential for an organisation to generate _________.

The characteristics that make a team effective include _________.

Specific goals are a _________ factor that contributes to overall team effectiveness.

The official forming stage of the group development process wasn't complete until group members _________.

A manager will ensure that there is no conflict between group members.

How can managers use selection to shape team behaviour?

Teams are increasingly popular among successful organisations because they have been found to _________.

It is important that an organisation's reward system encourages _________ rather than _________.

Most _________ cultures tend to be more conformist than individualistic cultures.

The group is likely to work on its primary task during the adjourning stage of group development.

A team that is suffering attacks by managers from another division needs which of the following to fulfil this team role?

To be considered a group, a gathering must include at least eight people.

Informal groups tend to occur naturally in the workplace.

A group consists of managers who share specific goals.

The behaviours required for successful team performance cannot be gained through training.

Formal groups _________.

An effective team must have a whole and identifiable task.

Identify the two phases of the forming stage of group development.

Rewards for team members should be distributed strictly on team performance.

An Asian member of a global team might show undue respect to another team member because of that member's _________.