Question 1

In a brief essay, discuss how managers can use training to shape team behaviour.

Accepted Answer

Managers can rely on training to shape t

Question 2

When the management group was determining standards and establishing how they would make decisions, they were in the _________ stage of group development.

Accepted Answer

A) forming 
B) adjourning 
C) norming 
D) storming 
A) forming 
B) adjourning 
C) norming 
D) storming

Question 3

When team members complain that they are not being paid enough, the team has a contextual problem known as _________.

Accepted Answer

A) performance evaluation and reward system 
B) abilities of members 
C) conflict levels 
D) adequate resources 
A) performance evaluation and reward system 
B) abilities of members 
C) conflict levels 
D) adequate resources

Question 4

Which statement is true of accountability?

Accepted Answer

A) Work team members are individually accountable only 
B) Work team members are both individually and mutually accountable to one another 
C) Work group members are both individually and mutually accountable to one another 
D) Work group members are mutually accountable to one another 
A) Work team members are individually accountable only 
B) Work team members are both individually and mutually accountable to one another 
C) Work group members are both individually and mutually accountable to one another 
D) Work group members are mutually accountable to one another

Question 5

When assembling a team, managers should look for individuals who _________.

Accepted Answer

A) can fulfil team roles and have team skills 
B) are team players 
C) have both team and job skills 
D) have required job skills 
A) can fulfil team roles and have team skills 
B) are team players 
C) have both team and job skills 
D) have required job skills

Question 6

Solomon Asch could feel fairly confident that his results were legitimate because _________ pressured by the group.

Accepted Answer

A) only 1 per cent of respondents gave wrong answers when they were 
B) 35 per cent of respondents gave wrong answers when they were not 
C) only 1 per cent of respondents gave wrong answers when they were not 
D) 90 per cent of respondents gave wrong answers when they were 
A) only 1 per cent of respondents gave wrong answers when they were 
B) 35 per cent of respondents gave wrong answers when they were not 
C) only 1 per cent of respondents gave wrong answers when they were not 
D) 90 per cent of respondents gave wrong answers when they were

Question 7

A benefit of global teams is their natural ability to facilitate effective communication.

Accepted Answer

A) True 
 B)False

Question 8

The knowledge, skills and abilities of team members is a _________ factor that contributes to team effectiveness.

Accepted Answer

A) work design 
B) composition 
C) process 
D) context 
A) work design 
B) composition 
C) process 
D) context

Question 9

A major benefit of global teams is _________.

Accepted Answer

A) idea diversity 
B) little stereotyping 
C) groupthink 
D) minimal distrust 
A) idea diversity 
B) little stereotyping 
C) groupthink 
D) minimal distrust

Question 10

Solomon Asch found that in some conditions, group members would provide information that they knew to be _________.

Accepted Answer

A) unsubstantiated 
B) doubtful 
C) exaggerated 
D) wrong 
A) unsubstantiated 
B) doubtful 
C) exaggerated 
D) wrong

Question 11

When the management team left the Hunter Valley to return to their own teams and departments, they had just completed the _________ stage of group development.

Accepted Answer

A) forming 
B) storming 
C) adjourning 
D) performing 
A) forming 
B) storming 
C) adjourning 
D) performing

Question 12

Accountability for a work team is strictly on an individual basis.

Accepted Answer

A) True 
 B)False

Question 13

Groups are synonymous with teams.

Accepted Answer

A) True 
 B)False

Question 14

Team efficacy is a measure of how _________ a team is.

Accepted Answer

A) cooperative 
B) efficient 
C) confident 
D) skilled 
A) cooperative 
B) efficient 
C) confident 
D) skilled

Question 15

High cohesiveness always results in a productivity increase.

Accepted Answer

A) True 
 B)False

Question 16

Andrea, a new manager at Oola organisation, is interested in establishing a work group.If Andrea wants her group to be successful, what should she should she do first?

Accepted Answer

A) Make sure her employees are happy 
B) Understand the definition of a group and how one develops 
C) More innovation.Provide innovative solutions to problems 
D) Develop new products faster at lower costs. 
A) Make sure her employees are happy 
B) Understand the definition of a group and how one develops 
C) More innovation.Provide innovative solutions to problems 
D) Develop new products faster at lower costs.

Question 17

Work teams require positive synergy between members.

Accepted Answer

A) True 
 B)False

Question 18

Ensuring that team successes are celebrated and setting specific goals for the areas of sustainable practice are key principles of _________.

Accepted Answer

A) Kraft Foods 
B) Green Teams 
C) work groups 
D) mutual accountability 
A) Kraft Foods 
B) Green Teams 
C) work groups 
D) mutual accountability

Question 19

The group was in the _________ stage when they were competing to see who would lead the group.

Accepted Answer

A) adjourning 
B) forming 
C) storming 
D) performing 
A) adjourning 
B) forming 
C) storming 
D) performing

Question 20

Nancy is an administrative assistant who has the most desirable parking space in the company parking lot.This is an example of status _________.

Accepted Answer

A) equality 
B) level 
C) reversal 
D) incongruence 
A) equality 
B) level 
C) reversal 
D) incongruence

In a brief essay, discuss how managers can use training to shape team behaviour.

When the management group was determining standards and establishing how they would make decisions, they were in the _________ stage of group development.

When team members complain that they are not being paid enough, the team has a contextual problem known as _________.

Which statement is true of accountability?

When assembling a team, managers should look for individuals who _________.

Solomon Asch could feel fairly confident that his results were legitimate because _________ pressured by the group.

A benefit of global teams is their natural ability to facilitate effective communication.

The knowledge, skills and abilities of team members is a _________ factor that contributes to team effectiveness.

A major benefit of global teams is _________.

Solomon Asch found that in some conditions, group members would provide information that they knew to be _________.

When the management team left the Hunter Valley to return to their own teams and departments, they had just completed the _________ stage of group development.

Accountability for a work team is strictly on an individual basis.

Groups are synonymous with teams.

Team efficacy is a measure of how _________ a team is.

High cohesiveness always results in a productivity increase.

Andrea, a new manager at Oola organisation, is interested in establishing a work group.If Andrea wants her group to be successful, what should she should she do first?

Work teams require positive synergy between members.

Ensuring that team successes are celebrated and setting specific goals for the areas of sustainable practice are key principles of _________.

The group was in the _________ stage when they were competing to see who would lead the group.

Nancy is an administrative assistant who has the most desirable parking space in the company parking lot.This is an example of status _________.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters

Exam 9: Understanding Groups and Managing Work Teams

In a brief essay, discuss how managers can use training to shape team behaviour.

When the management group was determining standards and establishing how they would make decisions, they were in the _________ stage of group development.

When team members complain that they are not being paid enough, the team has a contextual problem known as _________.

Which statement is true of accountability?

When assembling a team, managers should look for individuals who _________.

Solomon Asch could feel fairly confident that his results were legitimate because _________ pressured by the group.

A benefit of global teams is their natural ability to facilitate effective communication.

The knowledge, skills and abilities of team members is a _________ factor that contributes to team effectiveness.

A major benefit of global teams is _________.

Solomon Asch found that in some conditions, group members would provide information that they knew to be _________.

When the management team left the Hunter Valley to return to their own teams and departments, they had just completed the _________ stage of group development.

Accountability for a work team is strictly on an individual basis.

Groups are synonymous with teams.

Team efficacy is a measure of how _________ a team is.

High cohesiveness always results in a productivity increase.

Andrea, a new manager at Oola organisation, is interested in establishing a work group.If Andrea wants her group to be successful, what should she should she do first?

Work teams require positive synergy between members.

Ensuring that team successes are celebrated and setting specific goals for the areas of sustainable practice are key principles of _________.

The group was in the _________ stage when they were competing to see who would lead the group.

Nancy is an administrative assistant who has the most desirable parking space in the company parking lot.This is an example of status _________.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Managing Change and Innovation

Foundations of Individual Behaviour

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters