Exam 14: Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Employees at City Bank and Trust were really impressed with Liam, the new CEO. He was the first person who had fully developed a vision for the company about where it could go, and had energized everyone to try to get there. Liam is a ________ leader.

In the contingency leadership model, the most important component of situational control is position power.

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?

Brenda apologized to Dharma for an e-mail that upset him. She said she had chosen an inconsiderate way of stating her idea, and that she'd be happy to discuss it further. Brenda is

Amelia has a charismatic personality, and finds it easy to get others to agree with her. Amelia has referent power.

Isaiah leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that all team members are capable of doing their part to meet and exceed the goals. Which style of leader behavior is Isaiah using?

In managerial leadership, which part is leadership?

Niall, an up-and-coming business executive, is trying to get a seat on the board of directors. He has hired you as a leadership coach to help him achieve this goal. As his leadership coach, how would you advise him?

Dave is a new commissioner appointed to oversee a government agency. He is the third commissioner in less than three years in this agency. Morale is low, yet the staff know more about quality programs than he does. The staff fears that sharing too much about what he does not know will lead to them being fired. Using the contingency model, what do you think Fiedler would recommend Dave do?

Starlight Creations is beginning to prepare for what they expect will be a grand exit (many people retiring) in the next five years. Part of the concern is that this will leave a gap in upper management. How can Starlight Creations build a pipeline of leadership talent?

According to the concept of full-range leadership, leadership behaviors vary along a range from ________ leadership at one extreme to transformational leadership at the other.

This question contains three parts; be sure to answer all of them. First, define and describe empowering leadership. Second, define psychological empowerment and define the four kinds of behaviors for increasing employee psychological empowerment. Finally, imagine that you are the manager of a summer camp for teenagers. All of the senior managers report to you: the food-services manager, the manager of the teens' guidance counselors, the activities director, and the athletics director. List and explain at least four things you might do to increase your employees' sense of psychological empowerment.

In the leader-member exchange model, the relationship between leader and follower that is characterized by mutual trust, respect, and liking is known as a(n) ________ exchange.

This question contains two parts; be sure to answer both. First, identify and define the five sources of power. Second, imagine that the local branch of a national bank is located in your neighborhood, and you are the branch manager. You are having problems with the tellers who work the drive-through window; you are receiving complaints that they are very slow, and that they spend too much time talking to one another while long lines of cars build up. How might you wield each of the five types of power to solve the problem?

Chung manages his employees by carefully monitoring their production, comparing what they do to predicted schedules and desired budgets. Chung can best be described as a ________ leader.

Christian brought his proposal to Rita before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Which influence tactic is Christian using?

The ________ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.

Simone does not understand why she has been unsuccessful at finding a new job. She says, "I am the best at creating marketing campaigns and I've been extremely successful at getting and maintaining high profile clients. No one is better than me." What is the best advice to give her?

Adaptive, flexible organizational cultures are less likely to foster transformational leadership than bureaucratic ones.

"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ________ dimension of situational control.