Question 1

The knowledge,education,training,skills,and expertise of a firm's workers are known as

Accepted Answer

A)  management's philosophy. 
B)  human capital. 
C)  physical capital. 
D)  production capital. 
E)  cultural diversity. 
A)  management's philosophy. 
B)  human capital. 
C)  physical capital. 
D)  production capital. 
E)  cultural diversity.

Question 2

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

Accepted Answer

A)  company objectives. 
B)  environmental scanning. 
C)  strategy. 
D)  policies and procedures. 
E)  SWOT. 
A)  company objectives. 
B)  environmental scanning. 
C)  strategy. 
D)  policies and procedures. 
E)  SWOT.

Question 3

You are the HR Generalist of a national railway.Which employment legislation would you refer to when it comes to employee relations issues within the organization?

Accepted Answer

A)  Jurisdictional 
B)  Provincial 
C)  Territorial 
D)  Federal 
E)  Municipal 
A)  Jurisdictional 
B)  Provincial 
C)  Territorial 
D)  Federal 
E)  Municipal

Question 4

One key characteristic of Generation X employees is

Accepted Answer

A)  mastery of technology. 
B)  eagerness to make a contribution. 
C)  a sense of security linked to corporate loyalty. 
D)  an orientation towards action. 
E)  results driven. 
A)  mastery of technology. 
B)  eagerness to make a contribution. 
C)  a sense of security linked to corporate loyalty. 
D)  an orientation towards action. 
E)  results driven.

Question 5

HRM has evolved over the last few decades due to external environmental influences,such as globalization,technological changes,and environmental concerns,all of which drive the strategic focus of HRM.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is one of the purposes that organizational culture serves?

Accepted Answer

A)  Increasing training levels 
B)  Increasing customer service levels 
C)  Fostering employee loyalty and commitment 
D)  Succession planning 
E)  Creating a friendlier atmosphere 
A)  Increasing training levels 
B)  Increasing customer service levels 
C)  Fostering employee loyalty and commitment 
D)  Succession planning 
E)  Creating a friendlier atmosphere

Question 7

What is the purpose of an organizational culture?

Accepted Answer

Two points for each of the following:
•c

Question 8

The highest level HR designation in Ontario is

Accepted Answer

A)  CHRL. 
B)  CHRC. 
C)  CPHR. 
D)  CHRA. 
E)  CHRE. 
A)  CHRL. 
B)  CHRC. 
C)  CPHR. 
D)  CHRA. 
E)  CHRE.

Question 9

The condition of the labour market is a key environmental influence on human resources management in any organization.With the end of mandatory retirement in most Canadian jurisdictions,there are employees from all four of the demographic groups in the workforce.Identify and briefly describe each of the four demographic groups,then describe two challenges posed by the differences between the demographic groups in the workplace.

Accepted Answer

For the first 8 points of this 10 point

Question 10

Which sector dominates the Canadian economy?

Accepted Answer

A)  Secondary sector 
B)  Primary sector 
C)  Education sector 
D)  Service sector 
E)  Manufacturing sector 
A)  Secondary sector 
B)  Primary sector 
C)  Education sector 
D)  Service sector 
E)  Manufacturing sector

Question 11

The primary sector,which includes agriculture,fishing,forestry,and mining now represents the majority of jobs in Canada.

Accepted Answer

A) True 
 B)False

Question 12

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Accepted Answer

A)  payroll and benefits administration. 
B)  outsourcing. 
C)  labour-management relations. 
D)  contract administration. 
E)  hiring temporary employees. 
A)  payroll and benefits administration. 
B)  outsourcing. 
C)  labour-management relations. 
D)  contract administration. 
E)  hiring temporary employees.

Question 13

Revlex Inc.has decided to allow its front-line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

Accepted Answer

A)  workplace incentives. 
B)  a change in organizational climate. 
C)  job restructuring. 
D)  employee empowerment. 
E)  management development. 
A)  workplace incentives. 
B)  a change in organizational climate. 
C)  job restructuring. 
D)  employee empowerment. 
E)  management development.

Question 14

When unemployment rates fall,

Accepted Answer

A)  there is less competition for qualified employees. 
B)  training and retention strategies increase in importance. 
C)  selection strategies increase in importance. 
D)  qualified workers become more engaged. 
E)  organizational culture improves. 
A)  there is less competition for qualified employees. 
B)  training and retention strategies increase in importance. 
C)  selection strategies increase in importance. 
D)  qualified workers become more engaged. 
E)  organizational culture improves.

Question 15

The characteristics of the workforce,such as race,gender,and age are known as

Accepted Answer

A)  values. 
B)  population trends. 
C)  beliefs. 
D)  customs and norms. 
E)  demographic factors. 
A)  values. 
B)  population trends. 
C)  beliefs. 
D)  customs and norms. 
E)  demographic factors.

Question 16

You are the Director of Human Resources at a real estate development company based in Toronto.To attract and retain employees born after 1980,which of the following would you emphasize?

Accepted Answer

A)  Economic conservatism 
B)  Pragmatism 
C)  Stability 
D)  Civic duty 
E)  Informality 
A)  Economic conservatism 
B)  Pragmatism 
C)  Stability 
D)  Civic duty 
E)  Informality

Question 17

HR professionals are expected to be change agents who lead the organization and its employees through organizational change.

Accepted Answer

A) True 
 B)False

Question 18

Baby boomers

Accepted Answer

A)  grew up in an era of hardship. 
B)  were born between 1946 and 1964. 
C)  were born between 1922 and 1945. 
D)  grew up as divorce rates skyrocketed. 
E)  expect to change jobs frequently. 
A)  grew up in an era of hardship. 
B)  were born between 1946 and 1964. 
C)  were born between 1922 and 1945. 
D)  grew up as divorce rates skyrocketed. 
E)  expect to change jobs frequently.

Question 19

Most students graduating in the next few years either will work for small businesses or will create new small businesses of their own,usually without a designated HR department.This means that entrepreneurs,employees,HR managers,and all managers in small,medium,and large businesses should be educated on human resources management.

Accepted Answer

A) True 
 B)False

Question 20

A minimum wage issue has been a key topic in a provincial election.Which external factor does this most closely relate to

Accepted Answer

A)  government. 
B)  economic factors. 
C)  globalization. 
D)  management practices. 
E)  environmental concerns. 
A)  government. 
B)  economic factors. 
C)  globalization. 
D)  management practices. 
E)  environmental concerns.

The knowledge,education,training,skills,and expertise of a firm's workers are known as

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

You are the HR Generalist of a national railway.Which employment legislation would you refer to when it comes to employee relations issues within the organization?

One key characteristic of Generation X employees is

HRM has evolved over the last few decades due to external environmental influences,such as globalization,technological changes,and environmental concerns,all of which drive the strategic focus of HRM.

Which of the following is one of the purposes that organizational culture serves?

What is the purpose of an organizational culture?

The highest level HR designation in Ontario is

Which sector dominates the Canadian economy?

The primary sector,which includes agriculture,fishing,forestry,and mining now represents the majority of jobs in Canada.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Revlex Inc.has decided to allow its front-line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

When unemployment rates fall,

The characteristics of the workforce,such as race,gender,and age are known as

You are the Director of Human Resources at a real estate development company based in Toronto.To attract and retain employees born after 1980,which of the following would you emphasize?

HR professionals are expected to be change agents who lead the organization and its employees through organizational change.

Baby boomers

A minimum wage issue has been a key topic in a provincial election.Which external factor does this most closely relate to

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters

Exam 1: The Strategic Role of Human Resources Management

The knowledge,education,training,skills,and expertise of a firm's workers are known as

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as

You are the HR Generalist of a national railway.Which employment legislation would you refer to when it comes to employee relations issues within the organization?

One key characteristic of Generation X employees is

HRM has evolved over the last few decades due to external environmental influences,such as globalization,technological changes,and environmental concerns,all of which drive the strategic focus of HRM.

Which of the following is one of the purposes that organizational culture serves?

What is the purpose of an organizational culture?

The highest level HR designation in Ontario is

Which sector dominates the Canadian economy?

The primary sector,which includes agriculture,fishing,forestry,and mining now represents the majority of jobs in Canada.

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as

Revlex Inc.has decided to allow its front-line workers to make decisions regarding the ordering of certain supplies that were formerly made by managers.This initiative is an example of

When unemployment rates fall,

The characteristics of the workforce,such as race,gender,and age are known as

You are the Director of Human Resources at a real estate development company based in Toronto.To attract and retain employees born after 1980,which of the following would you emphasize?

HR professionals are expected to be change agents who lead the organization and its employees through organizational change.

Baby boomers

A minimum wage issue has been a key topic in a provincial election.Which external factor does this most closely relate to

The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces

Human Resources Management and Technology

Designing and Analyzing Jobs

Human Resources Planning

Recruitment

Selection

Onboarding and Training

Career and Management Development

Performance Management

Strategic Pay Plans

Pay-For-Performance and Financial Incentives

Employee Benefits and Services

Occupational Health and Safety

Managing Employee Separations: Turnover, Communication, and Employee Engagement

Labour Relations

Managing Human Resources in a Global Business

Filters