Question 1

Why might companies emphasize training and development for managers?

Accepted Answer

A) Training other staff is too disruptive to operations. 
B) Companies simply do not want to invest in lower-level employees. 
C) They hope that managerial training and development will lead to behavior change and diffuse throughout the company. 
D) This is because they do not understand the importance of training all staff. 
E) There are not many training programs suitable for non-managers. 
A) Training other staff is too disruptive to operations. 
B) Companies simply do not want to invest in lower-level employees. 
C) They hope that managerial training and development will lead to behavior change and diffuse throughout the company. 
D) This is because they do not understand the importance of training all staff. 
E) There are not many training programs suitable for non-managers.

Question 2

The horizontal linkage model is particularly useful when _____.

Accepted Answer

A) products such as pharmaceuticals have complex, lengthy development periods are involved 
B) the corporation is already dominant but wants to become more dominant 
C) rapid development and commercialization of new products and services is involved 
D) there is widespread divisiveness within the organization 
E) the corporation is well-established and stable 
A) products such as pharmaceuticals have complex, lengthy development periods are involved 
B) the corporation is already dominant but wants to become more dominant 
C) rapid development and commercialization of new products and services is involved 
D) there is widespread divisiveness within the organization 
E) the corporation is well-established and stable

Question 3

What is organizational change, and what are two major areas of change in organizations?

Accepted Answer

Organizational change is the adoption of

Question 4

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Accepted Answer

A) True 
 B)False

Question 5

Lack of trust is perhaps the biggest obstacle to organizational change.

Accepted Answer

A) True 
 B)False

Question 6

The innovation strategy of _________ refers to creating conditions and systems to facilitate internal and external coordination and knowledge sharing.

Accepted Answer

The answer of The innovation strategy of _________ refers to...

Question 7

Describe the large-group intervention used in organizational development.

Accepted Answer

Large-group intervention is an OD approa

Question 8

What is the bottom-up approach?

Accepted Answer

Innovative companies use a bot

Question 9

Explain the concept of force-field analysis.

Accepted Answer

Force-field analysis was first proposed

Question 10

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Accepted Answer

A) True 
 B)False

Question 11

What does it mean for an organization to be ambidextrous? Why is this important?

Accepted Answer

Successful change requires that organiza

Question 12

Innovative companies use a __________, which means encouraging the flow of ideas from lower levels and making sure they get heard and acted upon by top executives.

Accepted Answer

The answer of Innovative companies use a __________, which means...

Question 13

Describe the refreezing stage of organizational development.

Accepted Answer

The third stage of organizational develo

Question 14

Team building is to _____ as survey feedback is to _____.

Accepted Answer

A) identifying problems; solving problems 
B) creating a vision; creating a mission 
C) enhanced cohesiveness; creating a collective future 
D) changing the culture; changing people 
E) enhancing group success; problem solving 
A) identifying problems; solving problems 
B) creating a vision; creating a mission 
C) enhanced cohesiveness; creating a collective future 
D) changing the culture; changing people 
E) enhancing group success; problem solving

Question 15

Training is one of the most frequently used approaches to changing people's mind-sets.

Accepted Answer

A) True 
 B)False

Question 16

Kurt Lewin proposed that change was a result of the competition between __________ and __________ forces.

Accepted Answer

driving; r

Question 17

An OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems is called a __________.

Accepted Answer

The answer of An OD specialist who performs a systematic...

Question 18

__________ is the stage during which ideas for new products and technologies are born.

Accepted Answer

The answer of __________ is the stage during which ideas...

Question 19

Top management support is to _____ as participation is to _____.

Accepted Answer

A) change involving multiple departments; a design that requires information from others 
B) users having power; initiators having power 
C) technical change; change in the time of crisis 
D) one group losing; most groups losing 
E) users doubting the legitimacy of the change; users needing information about the change 
A) change involving multiple departments; a design that requires information from others 
B) users having power; initiators having power 
C) technical change; change in the time of crisis 
D) one group losing; most groups losing 
E) users doubting the legitimacy of the change; users needing information about the change

Question 20

A person who sees the need for and actively supports productive change within their organization is called an idea champion.

Accepted Answer

A) True 
 B)False

Why might companies emphasize training and development for managers?

The horizontal linkage model is particularly useful when _____.

What is organizational change, and what are two major areas of change in organizations?

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Lack of trust is perhaps the biggest obstacle to organizational change.

The innovation strategy of _________ refers to creating conditions and systems to facilitate internal and external coordination and knowledge sharing.

Describe the large-group intervention used in organizational development.

What is the bottom-up approach?

Explain the concept of force-field analysis.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

What does it mean for an organization to be ambidextrous? Why is this important?

Innovative companies use a __________, which means encouraging the flow of ideas from lower levels and making sure they get heard and acted upon by top executives.

Describe the refreezing stage of organizational development.

Team building is to _ as survey feedback is to _.

Training is one of the most frequently used approaches to changing people's mind-sets.

Kurt Lewin proposed that change was a result of the competition between and forces.

An OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems is called a __________.

__________ is the stage during which ideas for new products and technologies are born.

Top management support is to _ as participation is to _.

A person who sees the need for and actively supports productive change within their organization is called an idea champion.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 8: Managing Change and Innovation

Why might companies emphasize training and development for managers?

The horizontal linkage model is particularly useful when _____.

What is organizational change, and what are two major areas of change in organizations?

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Lack of trust is perhaps the biggest obstacle to organizational change.

The innovation strategy of _________ refers to creating conditions and systems to facilitate internal and external coordination and knowledge sharing.

Describe the large-group intervention used in organizational development.

What is the bottom-up approach?

Explain the concept of force-field analysis.

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

What does it mean for an organization to be ambidextrous? Why is this important?

Innovative companies use a __________, which means encouraging the flow of ideas from lower levels and making sure they get heard and acted upon by top executives.

Describe the refreezing stage of organizational development.

Team building is to _____ as survey feedback is to _____.

Training is one of the most frequently used approaches to changing people's mind-sets.

Kurt Lewin proposed that change was a result of the competition between __________ and __________ forces.

An OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems is called a __________.

__________ is the stage during which ideas for new products and technologies are born.

Top management support is to _____ as participation is to _____.

A person who sees the need for and actively supports productive change within their organization is called an idea champion.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Team building is to _ as survey feedback is to _.

Kurt Lewin proposed that change was a result of the competition between and forces.

Top management support is to _ as participation is to _.