Question 1

________ refers to the process by which a person's efforts are energised, directed and sustained toward attaining a goal.

Accepted Answer

A) Motivation 
B) Leadership 
C) Competitive analysis 
D) Effort management 
E) Need configuration 
A) Motivation 
B) Leadership 
C) Competitive analysis 
D) Effort management 
E) Need configuration

Question 2

When a mail sorter's job is expanded to include mail delivery, the mail sorter has experienced job enlargement.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following would describe the beliefs of a Theory Y manager?

Accepted Answer

A) People dislike work. 
B) People have little ambition. 
C) Work is acceptable because of financial needs, but play is more natural. 
D) Employees readily accept responsibility. 
E) Managerial direction of employees is essential. 
A) People dislike work. 
B) People have little ambition. 
C) Work is acceptable because of financial needs, but play is more natural. 
D) Employees readily accept responsibility. 
E) Managerial direction of employees is essential.

Question 4

Piece-rate pay plans, wage incentive plans, profit sharing and lump-sum bonuses are examples of ________ programs.

Accepted Answer

A) pay-for-performance 
B) job characteristics model 
C) expectancy theory 
D) equity theory 
E) open-book management 
A) pay-for-performance 
B) job characteristics model 
C) expectancy theory 
D) equity theory 
E) open-book management

Question 5

What Do You Expect?
The employees at Acme Toilets Ltd are not working as hard as Jill, their supervisor, would like.The salespeople are not meeting their sales quotas, and Jill cannot seem to motivate them to try harder.Jill has been studying expectancy theory and has decided to try to put it into practice.
-Refer to What Do You Expect? (Scenario).Employees are never able to meet their sales quotas and believe that no matter how hard they work, they'll never meet them.They perceive the ________ of their success to be low.

Accepted Answer

A) expectancy 
B) instrumentality 
C) performance-reward linkage 
D) valence 
E) attractiveness of reward 
A) expectancy 
B) instrumentality 
C) performance-reward linkage 
D) valence 
E) attractiveness of reward

Question 6

The three variables in Vroom's expectancy theory are valence, instrumentality and expectancy.

Accepted Answer

A) True 
 B)False

Question 7

The higher your ________, the more confidence you have in your ability to succeed in a task.

Accepted Answer

A) self-efficacy 
B) job scope 
C) reinforcers 
D) self-esteem 
E) motivation 
A) self-efficacy 
B) job scope 
C) reinforcers 
D) self-esteem 
E) motivation

Question 8

According to reinforcement theory, an individual would behave in a desired manner if which of the following occurred?

Accepted Answer

A) They are punished for doing the wrong behaviour. 
B) Their inner drives create the necessary tension level. 
C) Nothing happened when they acted appropriately. 
D) They are immediately rewarded, such as a monthly bonus. 
E) They set specific, difficult goals to achieve. 
A) They are punished for doing the wrong behaviour. 
B) Their inner drives create the necessary tension level. 
C) Nothing happened when they acted appropriately. 
D) They are immediately rewarded, such as a monthly bonus. 
E) They set specific, difficult goals to achieve.

________ refers to the process by which a person's efforts are energised, directed and sustained toward attaining a goal.

When a mail sorter's job is expanded to include mail delivery, the mail sorter has experienced job enlargement.

Which of the following would describe the beliefs of a Theory Y manager?

Piece-rate pay plans, wage incentive plans, profit sharing and lump-sum bonuses are examples of ________ programs.

The three variables in Vroom's expectancy theory are valence, instrumentality and expectancy.

The higher your ________, the more confidence you have in your ability to succeed in a task.

According to reinforcement theory, an individual would behave in a desired manner if which of the following occurred?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters

Exam 17: Motivating Employees

________ refers to the process by which a person's efforts are energised, directed and sustained toward attaining a goal.

When a mail sorter's job is expanded to include mail delivery, the mail sorter has experienced job enlargement.

Which of the following would describe the beliefs of a Theory Y manager?

Piece-rate pay plans, wage incentive plans, profit sharing and lump-sum bonuses are examples of ________ programs.

The three variables in Vroom's expectancy theory are valence, instrumentality and expectancy.

The higher your ________, the more confidence you have in your ability to succeed in a task.

According to reinforcement theory, an individual would behave in a desired manner if which of the following occurred?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters