Question 1

Which of the following is NOT valid according to the textbook in relation to teleworking?

Accepted Answer

A) The hours are flexible. 
B) There is freedom to dress as you please. 
C) There are few or no interruptions from colleagues. 
D) Many jobs can be done at home, linked by computer and the internet. 
E) All teleworking workers are introverts. 
A) The hours are flexible. 
B) There is freedom to dress as you please. 
C) There are few or no interruptions from colleagues. 
D) Many jobs can be done at home, linked by computer and the internet. 
E) All teleworking workers are introverts.

Question 2

Angie's Subordinates
Angie wants to understand what her subordinates think about their jobs.These employees are unmotivated.
-Refer to Angie's Subordinates (Scenario).Angie tries to convince the employees that things will get better if they will work harder.As a process of talking to employees, Angie suggests that she will get raises for the employees based on their harder work.The employees do not believe that Angie can get them raises for working harder.The employees' ________ is not very strong.

Accepted Answer

A) expectancy 
B) instrumentality 
C) procedural justice 
D) valence 
E) equity 
A) expectancy 
B) instrumentality 
C) procedural justice 
D) valence 
E) equity

Question 3

The job characteristics model provides guidance to managers concerning ________.

Accepted Answer

A) strategic planning 
B) pay satisfaction 
C) collective bargaining 
D) job redesign 
E) employee selection 
A) strategic planning 
B) pay satisfaction 
C) collective bargaining 
D) job redesign 
E) employee selection

Question 4

Enjoying friendship with co-workers satisfies what need?

Accepted Answer

A) self-actualisation 
B) social 
C) esteem 
D) safety 
E) physiological 
A) self-actualisation 
B) social 
C) esteem 
D) safety 
E) physiological

Question 5

According to the job characteristics model, ________ suggests that managers should design tasks that form an identifiable and meaningful whole.

Accepted Answer

A) combining tasks 
B) creating natural work units 
C) expanding jobs vertically 
D) opening feedback channels 
E) establishing client relationships 
A) combining tasks 
B) creating natural work units 
C) expanding jobs vertically 
D) opening feedback channels 
E) establishing client relationships

Question 6

Changing Jobs
Marty sat in his favourite chair at home and pondered his work situation.The funding in his division had been cut by 25 per cent, but the numerical goals did not budge.Something had to change, and he knew it was his job to figure out how to make the goals reachable.He had decided to try to make it work by changing the way tasks were combined in each job.First, he needed to know how many tasks there were to each job and how frequently each task was repeated.He also knew that because of the funding cut, people were going to be asked to increase their job tasks horizontally.But, he also felt that to balance this he should add planning and evaluating responsibilities.Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work.No one looked forward to this coming year - managers or staff - but it was do or die.
-Refer to Changing Jobs (Scenario).Which of the following is the term that describes 'the way tasks are combined in each job'?

Accepted Answer

A) job depth 
B) job enlargement 
C) job enrichment 
D) job design 
E) job scope 
A) job depth 
B) job enlargement 
C) job enrichment 
D) job design 
E) job scope

Question 7

The research evidence on the use of job enrichment programs could be classified as ________.

Accepted Answer

A) strongly supportive 
B) encouraging 
C) inconclusive 
D) moderately supportive 
E) unsupportive 
A) strongly supportive 
B) encouraging 
C) inconclusive 
D) moderately supportive 
E) unsupportive

Question 8

Equity theory has three referent categories: other, system and self.

Accepted Answer

A) True 
 B)False

Question 9

What Do You Expect?
The employees at Acme Toilets Ltd are not working as hard as Jill, their supervisor, would like.The salespeople are not meeting their sales quotas, and Jill cannot seem to motivate them to try harder.Jill has been studying expectancy theory and has decided to try to put it into practice.
-Refer to What Do You Expect? (Scenario).Jill has arranged for the bonus system to be changed so that the bonus for meeting sales quotas is much higher than it has ever been before.Jill has altered the ________.

Accepted Answer

A) expectancy 
B) performance-reward linkage 
C) instrumentality 
D) effort-performance linkage 
E) valence 
A) expectancy 
B) performance-reward linkage 
C) instrumentality 
D) effort-performance linkage 
E) valence

Question 10

A practice where employees work at home and are linked to the workplace by computer and modem is ________.

Accepted Answer

A) the job characteristic model 
B) flexible work hours 
C) job sharing 
D) teleworking 
E) a compressed work week 
A) the job characteristic model 
B) flexible work hours 
C) job sharing 
D) teleworking 
E) a compressed work week

Question 11

According to McClelland, the need to make others behave in a way they wouldn't have behaved otherwise is which of the following work motives?

Accepted Answer

A) need for power 
B) need for motivation 
C) need for self-fulfilment 
D) need for achievement 
E) need for affiliation 
A) need for power 
B) need for motivation 
C) need for self-fulfilment 
D) need for achievement 
E) need for affiliation

Question 12

The best managers are high in the need for power and high in the need for affiliation.

Accepted Answer

A) True 
 B)False

Question 13

Angie's Subordinates
Angie wants to understand what her subordinates think about their jobs.These employees are unmotivated.
-Refer to Angie's Subordinates (Scenario).Angie tries to find how strongly employees believed that if they put effort into their work, they would perform the job satisfactorily.This could be defined as ________.

Accepted Answer

A) expectancy 
B) instrumentality 
C) valence 
D) equity 
E) need for achievement 
A) expectancy 
B) instrumentality 
C) valence 
D) equity 
E) need for achievement

Question 14

Which of the following, according to the job characteristics model, is the degree to which a job requires a variety of activities so that an employee can use a number of different skills and talents?

Accepted Answer

A) autonomy 
B) skill variety 
C) feedback 
D) task identity 
E) task significance 
A) autonomy 
B) skill variety 
C) feedback 
D) task identity 
E) task significance

Question 15

An individual who would enjoy taking on the challenge of personally redesigning the workflow of a manufacturing line to improve employee productivity would probably be rated high on which of the following?

Accepted Answer

A) need for power 
B) need for affiliation 
C) need for achievement 
D) need for control 
E) need for impact 
A) need for power 
B) need for affiliation 
C) need for achievement 
D) need for control 
E) need for impact

Question 16

The best managers are high in the need for ________ and low in the need for ________.

Accepted Answer

A) affiliation; power 
B) power; affiliation 
C) power; achievement 
D) achievement; affiliation 
E) achievement; power 
A) affiliation; power 
B) power; affiliation 
C) power; achievement 
D) achievement; affiliation 
E) achievement; power

Question 17

It is known that motivation is the result of the interaction between ________.

Accepted Answer

A) psychological and physiological needs 
B) the individual and the situation 
C) people 
D) personality and attitude 
E) one situation and another 
A) psychological and physiological needs 
B) the individual and the situation 
C) people 
D) personality and attitude 
E) one situation and another

Question 18

The number of different tasks required in a job and the frequency with which those tasks are repeated is ________.

Accepted Answer

A) job enlargement 
B) job criteria 
C) job scope 
D) job design 
E) job enrichment 
A) job enlargement 
B) job criteria 
C) job scope 
D) job design 
E) job enrichment

Question 19

Which expectancy theory linkage explains the belief that having a high grade point average is critical in obtaining a good job?

Accepted Answer

A) input to outcome 
B) goal setting to achievement 
C) valence 
D) instrumentality 
E) expectancy 
A) input to outcome 
B) goal setting to achievement 
C) valence 
D) instrumentality 
E) expectancy

Question 20

In a short essay, explain the concept of motivation.Then identify and describe the three key aspects of motivation.

Accepted Answer

Motivation refers to the process by whic

Which of the following is NOT valid according to the textbook in relation to teleworking?

The job characteristics model provides guidance to managers concerning ________.

Enjoying friendship with co-workers satisfies what need?

According to the job characteristics model, ________ suggests that managers should design tasks that form an identifiable and meaningful whole.

The research evidence on the use of job enrichment programs could be classified as ________.

Equity theory has three referent categories: other, system and self.

A practice where employees work at home and are linked to the workplace by computer and modem is ________.

According to McClelland, the need to make others behave in a way they wouldn't have behaved otherwise is which of the following work motives?

The best managers are high in the need for power and high in the need for affiliation.

Which of the following, according to the job characteristics model, is the degree to which a job requires a variety of activities so that an employee can use a number of different skills and talents?

An individual who would enjoy taking on the challenge of personally redesigning the workflow of a manufacturing line to improve employee productivity would probably be rated high on which of the following?

The best managers are high in the need for and low in the need for .

It is known that motivation is the result of the interaction between ________.

The number of different tasks required in a job and the frequency with which those tasks are repeated is ________.

Which expectancy theory linkage explains the belief that having a high grade point average is critical in obtaining a good job?

In a short essay, explain the concept of motivation.Then identify and describe the three key aspects of motivation.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters

Exam 17: Motivating Employees

Which of the following is NOT valid according to the textbook in relation to teleworking?

The job characteristics model provides guidance to managers concerning ________.

Enjoying friendship with co-workers satisfies what need?

According to the job characteristics model, ________ suggests that managers should design tasks that form an identifiable and meaningful whole.

The research evidence on the use of job enrichment programs could be classified as ________.

Equity theory has three referent categories: other, system and self.

A practice where employees work at home and are linked to the workplace by computer and modem is ________.

According to McClelland, the need to make others behave in a way they wouldn't have behaved otherwise is which of the following work motives?

The best managers are high in the need for power and high in the need for affiliation.

Which of the following, according to the job characteristics model, is the degree to which a job requires a variety of activities so that an employee can use a number of different skills and talents?

An individual who would enjoy taking on the challenge of personally redesigning the workflow of a manufacturing line to improve employee productivity would probably be rated high on which of the following?

The best managers are high in the need for ________ and low in the need for ________.

It is known that motivation is the result of the interaction between ________.

The number of different tasks required in a job and the frequency with which those tasks are repeated is ________.

Which expectancy theory linkage explains the belief that having a high grade point average is critical in obtaining a good job?

In a short essay, explain the concept of motivation.Then identify and describe the three key aspects of motivation.

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters

The best managers are high in the need for and low in the need for .