Question 1

Employee recognition programs are programs that give cash bonuses to an employee who achieves something significant for the firm.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT associated with job enrichment?

Accepted Answer

A) vertical expansion 
B) increased employee control 
C) increasing job scope 
D) adding planning tasks 
E) adding evaluating responsibility 
A) vertical expansion 
B) increased employee control 
C) increasing job scope 
D) adding planning tasks 
E) adding evaluating responsibility

Question 3

Which of the following is an accurate statement concerning McClelland's three-needs theory?

Accepted Answer

A) The best managers are high in need for power and low in need for affiliation. 
B) High achievers are poor salespersons. 
C) Employee need for achievement is innate and cannot be changed. 
D) High achievers tend to be good managers. 
E) High achievers are best motivated in jobs with low personal responsibility but high task difficulty. 
A) The best managers are high in need for power and low in need for affiliation. 
B) High achievers are poor salespersons. 
C) Employee need for achievement is innate and cannot be changed. 
D) High achievers tend to be good managers. 
E) High achievers are best motivated in jobs with low personal responsibility but high task difficulty.

Question 4

________ is vertical expansion of a job by adding planning and evaluating responsibilities.

Accepted Answer

A) Job design 
B) Job enrichment 
C) Job enlargement 
D) Job scope 
E) Job criteria 
A) Job design 
B) Job enrichment 
C) Job enlargement 
D) Job scope 
E) Job criteria

Question 5

To maximise motivation among today's diverse workforce, managers need to think in terms of ________.

Accepted Answer

A) flexibility 
B) needs 
C) consistency 
D) wants 
E) organisational strategy 
A) flexibility 
B) needs 
C) consistency 
D) wants 
E) organisational strategy

Question 6

The drive to find food, drink and sexual satisfaction is based on what level of need?

Accepted Answer

A) physiological 
B) safety 
C) self-actualisation 
D) esteem 
E) social 
A) physiological 
B) safety 
C) self-actualisation 
D) esteem 
E) social

Question 7

In general, the research support for equity theory could be described as ________.

Accepted Answer

A) inconclusive 
B) weak 
C) strong 
D) moderate 
E) there has been very little research on equity theory 
A) inconclusive 
B) weak 
C) strong 
D) moderate 
E) there has been very little research on equity theory

Question 8

________ is the way tasks are combined to form complete jobs.

Accepted Answer

A) Job scope 
B) Job enlargement 
C) Job criteria 
D) Job design 
E) Job enrichment 
A) Job scope 
B) Job enlargement 
C) Job criteria 
D) Job design 
E) Job enrichment

Question 9

What Do You Expect?
The employees at Acme Toilets Ltd are not working as hard as Jill, their supervisor, would like.The salespeople are not meeting their sales quotas, and Jill cannot seem to motivate them to try harder.Jill has been studying expectancy theory and has decided to try to put it into practice.
-Refer to What Do You Expect? (Scenario).Employees believe that they can make their sales quotas, but aren't sure that management will really reward them when they do.They perceive the ________ to be low.

Accepted Answer

A) expectancy 
B) valence 
C) attractiveness of reward 
D) instrumentality 
E) effort-performance linkage 
A) expectancy 
B) valence 
C) attractiveness of reward 
D) instrumentality 
E) effort-performance linkage

Question 10

Organisational pay policies are what type of referent according to equity theory?

Accepted Answer

A) self 
B) external 
C) system 
D) internal 
E) other 
A) self 
B) external 
C) system 
D) internal 
E) other

Question 11

Horizontally expanding the tasks of a job is known by which of the following terms?

Accepted Answer

A) right sizing tasks 
B) job expansion 
C) job enrichment 
D) job enlargement 
E) task improvement 
A) right sizing tasks 
B) job expansion 
C) job enrichment 
D) job enlargement 
E) task improvement

Question 12

The three key elements in the definition of organisational motivation are energy, ________ and persistence.

Accepted Answer

A) direction 
B) personality 
C) tenure 
D) need 
E) effort 
A) direction 
B) personality 
C) tenure 
D) need 
E) effort

Question 13

In a short essay, list and discuss the three-needs theory according to David McClelland.Next, identify which of these needs has been studied most extensively and discuss the findings of this research.

Accepted Answer

The three-needs theory says there are th

Question 14

Changing Jobs
Marty sat in his favourite chair at home and pondered his work situation.The funding in his division had been cut by 25 per cent, but the numerical goals did not budge.Something had to change, and he knew it was his job to figure out how to make the goals reachable.He had decided to try to make it work by changing the way tasks were combined in each job.First, he needed to know how many tasks there were to each job and how frequently each task was repeated.He also knew that because of the funding cut, people were going to be asked to increase their job tasks horizontally.But, he also felt that to balance this he should add planning and evaluating responsibilities.Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work.No one looked forward to this coming year - managers or staff - but it was do or die.
-Refer to Changing Jobs (Scenario).The vertical expansion of jobs, or ________, was also suggested by Marty.

Accepted Answer

A) job design 
B) job scope 
C) job enrichment 
D) job depth 
E) job enlargement 
A) job design 
B) job scope 
C) job enrichment 
D) job depth 
E) job enlargement

Question 15

Which of the following is NOT an important issue surrounding expectancy theory?

Accepted Answer

A) Individuals are expected to maximise needs and/or wants. 
B) Reality is key. 
C) It emphasises payoffs. 
D) It is important to understand why outcomes are important or unimportant. 
E) Expected behaviours are important. 
A) Individuals are expected to maximise needs and/or wants. 
B) Reality is key. 
C) It emphasises payoffs. 
D) It is important to understand why outcomes are important or unimportant. 
E) Expected behaviours are important.

Question 16

Design Your Own Job
Terrence has been brought in to a high-tech company to institute family-friendly programs.He has decided that because of the diverse workforce, alternative working hours will be very attractive to the employees.
-Refer to Design Your Own Job (Scenario).Terrence is allowing two people to split a 40-hour-a-week job.They are splitting the work and the benefits in an arrangement termed ________.

Accepted Answer

A) a compressed workweek 
B) flexitime 
C) teleworking 
D) flexible work hours 
E) job sharing 
A) a compressed workweek 
B) flexitime 
C) teleworking 
D) flexible work hours 
E) job sharing

Question 17

Changing Jobs
Marty sat in his favourite chair at home and pondered his work situation.The funding in his division had been cut by 25 per cent, but the numerical goals did not budge.Something had to change, and he knew it was his job to figure out how to make the goals reachable.He had decided to try to make it work by changing the way tasks were combined in each job.First, he needed to know how many tasks there were to each job and how frequently each task was repeated.He also knew that because of the funding cut, people were going to be asked to increase their job tasks horizontally.But, he also felt that to balance this he should add planning and evaluating responsibilities.Together, even though the employees were clearly being asked to contribute more, he felt they would have a greater degree of control over their work.No one looked forward to this coming year - managers or staff - but it was do or die.
-Refer to Changing Jobs (Scenario).________ describes the degree of control employees have over their work.

Accepted Answer

A) Job depth 
B) Job design 
C) Job scope 
D) Job enrichment 
E) Job enlargement 
A) Job depth 
B) Job design 
C) Job scope 
D) Job enrichment 
E) Job enlargement

Question 18

Job design refers to the way tasks are combined to form complete jobs.

Accepted Answer

A) True 
 B)False

Question 19

In a short essay, list and discuss four types of flexible working schedules that have been implemented by organisations as a response to the varied needs of a diverse workforce.

Accepted Answer

1. Compressed workweek - a workweek wher

Question 20

Which of the following is NOT a part of an employee's input according to equity theory?

Accepted Answer

A) qualifications 
B) effort 
C) experience 
D) pay level 
E) education 
A) qualifications 
B) effort 
C) experience 
D) pay level 
E) education

Employee recognition programs are programs that give cash bonuses to an employee who achieves something significant for the firm.

Which of the following is NOT associated with job enrichment?

Which of the following is an accurate statement concerning McClelland's three-needs theory?

________ is vertical expansion of a job by adding planning and evaluating responsibilities.

To maximise motivation among today's diverse workforce, managers need to think in terms of ________.

The drive to find food, drink and sexual satisfaction is based on what level of need?

In general, the research support for equity theory could be described as ________.

________ is the way tasks are combined to form complete jobs.

Organisational pay policies are what type of referent according to equity theory?

Horizontally expanding the tasks of a job is known by which of the following terms?

The three key elements in the definition of organisational motivation are energy, ________ and persistence.

In a short essay, list and discuss the three-needs theory according to David McClelland.Next, identify which of these needs has been studied most extensively and discuss the findings of this research.

Which of the following is NOT an important issue surrounding expectancy theory?

Job design refers to the way tasks are combined to form complete jobs.

In a short essay, list and discuss four types of flexible working schedules that have been implemented by organisations as a response to the varied needs of a diverse workforce.

Which of the following is NOT a part of an employee's input according to equity theory?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters

Exam 17: Motivating Employees

Employee recognition programs are programs that give cash bonuses to an employee who achieves something significant for the firm.

Which of the following is NOT associated with job enrichment?

Which of the following is an accurate statement concerning McClelland's three-needs theory?

________ is vertical expansion of a job by adding planning and evaluating responsibilities.

To maximise motivation among today's diverse workforce, managers need to think in terms of ________.

The drive to find food, drink and sexual satisfaction is based on what level of need?

In general, the research support for equity theory could be described as ________.

________ is the way tasks are combined to form complete jobs.

Organisational pay policies are what type of referent according to equity theory?

Horizontally expanding the tasks of a job is known by which of the following terms?

The three key elements in the definition of organisational motivation are energy, ________ and persistence.

In a short essay, list and discuss the three-needs theory according to David McClelland.Next, identify which of these needs has been studied most extensively and discuss the findings of this research.

Which of the following is NOT an important issue surrounding expectancy theory?

Job design refers to the way tasks are combined to form complete jobs.

In a short essay, list and discuss four types of flexible working schedules that have been implemented by organisations as a response to the varied needs of a diverse workforce.

Which of the following is NOT a part of an employee's input according to equity theory?

Managers in the Workplace

Management History

Managing the External Environment and Organisational Culture

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Managing Operations

Organisational Structure and Design

Managing Teams

Managing Human Resources

Understanding and Managing Individual Behaviour

Managers and Communication

Managers As Leaders

Filters