Question 1

List the four levels of the social responsibility pyramid.

Accepted Answer

economic responsibility, legal

Question 2

Paul Thomas was going to leave the gas station without paying for the gas he had just put into his car when he noticed a police car pull up at one of the other pumps. Thomas went into the cashier and paid because he was afraid he would get caught if he tried to get away without paying. Thomas is in which of the following stages of ethical development?

Accepted Answer

A)  preconventional ethics 
B)  self-defined ethics 
C)  conventional ethics 
D)  ego-centred development 
A)  preconventional ethics 
B)  self-defined ethics 
C)  conventional ethics 
D)  ego-centred development

Question 3

The size of the baby boomer population in Canada has encouraged businesses to try to cater to the individualized needs and interests of this demographic.

Accepted Answer

A) True 
 B)False

Question 4

Organizations can be evaluated on two basic dimensions with regard to social responsibility-legality and responsibility.

Accepted Answer

A) True 
 B)False

Question 5

Why are "component lifestyles" important for marketers to understand?

Accepted Answer

They increase the co

Question 6

Codes of ethics can have an impact in which of the following ways?

Accepted Answer

A)  They provide informal guidelines about dealing with ethical matters. 
B)  They deal only with the employees' relationships with customers. 
C)  They describe common ethical decisions faced by employees. 
D)  They may be influential in determining a person's decision-making behaviour. 
A)  They provide informal guidelines about dealing with ethical matters. 
B)  They deal only with the employees' relationships with customers. 
C)  They describe common ethical decisions faced by employees. 
D)  They may be influential in determining a person's decision-making behaviour.

Question 7

Which of the following statements best describes social responsibility?

Accepted Answer

A)  The federal government has written laws that require businesses to act in a socially responsible way. 
B)  Companies that exhibit corporate philanthropy are not acting in a socially responsible way. 
C)  The four components of the social responsibility pyramid model are equally important. 
D)  The obligation that a business has to act in a socially responsible way extends beyond shareholders, to include employees, suppliers, consumers, and the community. 
A)  The federal government has written laws that require businesses to act in a socially responsible way. 
B)  Companies that exhibit corporate philanthropy are not acting in a socially responsible way. 
C)  The four components of the social responsibility pyramid model are equally important. 
D)  The obligation that a business has to act in a socially responsible way extends beyond shareholders, to include employees, suppliers, consumers, and the community.

Question 8

Who is responsible for the organization being managed in the best interest of the corporation?

Accepted Answer

A)  executives 
B)  corporate officers 
C)  board of directors 
D)  shareholders 
A)  executives 
B)  corporate officers 
C)  board of directors 
D)  shareholders

Question 9

The highest level of the corporate social responsibility pyramid is represented by which of the following?

Accepted Answer

A)  philanthropic (charitable) responsibilities 
B)  economic responsibilities 
C)  responsibilities to stakeholders 
D)  legal responsibilities 
A)  philanthropic (charitable) responsibilities 
B)  economic responsibilities 
C)  responsibilities to stakeholders 
D)  legal responsibilities

Question 10

A code of ethics can best be characterized by which of the following?

Accepted Answer

A)  It can offer a lengthy and detailed set of guidelines to employees. 
B)  It is considered a public relations tool. 
C)  It provides employees with the knowledge of what their company expects with regard to their responsibilities and behaviour. 
D)  It summarizes the company's goals, policies, and priorities. 
A)  It can offer a lengthy and detailed set of guidelines to employees. 
B)  It is considered a public relations tool. 
C)  It provides employees with the knowledge of what their company expects with regard to their responsibilities and behaviour. 
D)  It summarizes the company's goals, policies, and priorities.

Question 11

Canada was the first country in the world to enact an official policy about which of the following?

Accepted Answer

A)  immigration 
B)  multiculturalism 
C)  gay marriage 
D)  euthanasia 
A)  immigration 
B)  multiculturalism 
C)  gay marriage 
D)  euthanasia

Question 12

Which of the following best describes social investing?

Accepted Answer

A)  It has little impact on whether a company chooses to operate in a socially responsible way. 
B)  It is the practice of limiting investments to companies that have the ethical policies that match those of the investor. 
C)  It was more popular in the 1960s than it is today. 
D)  It is a type of corporate philanthropy. 
A)  It has little impact on whether a company chooses to operate in a socially responsible way. 
B)  It is the practice of limiting investments to companies that have the ethical policies that match those of the investor. 
C)  It was more popular in the 1960s than it is today. 
D)  It is a type of corporate philanthropy.

Question 13

The way in which an organization is governed, directed, and administered is referred to as which of the following?

Accepted Answer

A)  corporate governance 
B)  organizational behaviour 
C)  management structure 
D)  institutional leadership 
A)  corporate governance 
B)  organizational behaviour 
C)  management structure 
D)  institutional leadership

Question 14

The Toronto District School Board has established an employee assistance program for its employees. This program helps employees deal with personal issues, such as daycare, elder care, substance abuse, financial difficulties, and the need for marital and personal counselling. As an employer, what is the school board practising?

Accepted Answer

A)  social responsibility 
B)  employee services 
C)  stakeholder satisfaction 
D)  macroeconomics 
A)  social responsibility 
B)  employee services 
C)  stakeholder satisfaction 
D)  macroeconomics

Question 15

Demographics is the study of people's vital statistics, such as their age, race and ethnicity, and location.

Accepted Answer

A) True 
 B)False

Question 16

Many weight-loss programs advertise that they can help individuals lose a great deal of weight without any changes in the individual's lifestyle. Typically when a person who has lost the weight leaves the program, he or she regains the weight. This phenomenon is almost as unhealthy for the body as the excess weight. Businesses operating these kinds of weight-loss programs are engaged in which type of behaviour?

Accepted Answer

A)  illegal and irresponsible 
B)  legal and irresponsible 
C)  legal and responsible 
D)  illegal and responsible 
A)  illegal and irresponsible 
B)  legal and irresponsible 
C)  legal and responsible 
D)  illegal and responsible

Question 17

The vast majority of businesses exhibit which two dimensions of social responsibility?

Accepted Answer

A)  illegal and responsible 
B)  illegal and irresponsible 
C)  legal and irresponsible 
D)  legal and responsible 
A)  illegal and responsible 
B)  illegal and irresponsible 
C)  legal and irresponsible 
D)  legal and responsible

Question 18

A multinational company that implements ethical guidelines within the organization in the host country will foster which of the following behaviours?

Accepted Answer

A)  resentment in the host country 
B)  resentment in the home office 
C)  respect for local laws 
D)  respect for both local and international laws 
A)  resentment in the host country 
B)  resentment in the home office 
C)  respect for local laws 
D)  respect for both local and international laws

Question 19

Which of the following is an example of ethical business activity?

Accepted Answer

A)  The employee uses the company postage meter to put postage on personal letters. 
B)  The employee regularly tells jokes that make fun of blonde women. 
C)  The employee went to a movie one afternoon, telling others in the office that she had an appointment at a customer location. 
D)  The employee reports to his supervisor that he has witnessed a coworker taking home expensive company supplies such as printer cartridges. 
A)  The employee uses the company postage meter to put postage on personal letters. 
B)  The employee regularly tells jokes that make fun of blonde women. 
C)  The employee went to a movie one afternoon, telling others in the office that she had an appointment at a customer location. 
D)  The employee reports to his supervisor that he has witnessed a coworker taking home expensive company supplies such as printer cartridges.

Question 20

A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management. Which of the following activities would this policy encourage?

Accepted Answer

A)  employees feeling empowered to help customers 
B)  employees ignoring the rights of customers 
C)  employees actively helping customers 
D)  employees avoiding customers 
A)  employees feeling empowered to help customers 
B)  employees ignoring the rights of customers 
C)  employees actively helping customers 
D)  employees avoiding customers

List the four levels of the social responsibility pyramid.

The size of the baby boomer population in Canada has encouraged businesses to try to cater to the individualized needs and interests of this demographic.

Organizations can be evaluated on two basic dimensions with regard to social responsibility-legality and responsibility.

Why are "component lifestyles" important for marketers to understand?

Codes of ethics can have an impact in which of the following ways?

Which of the following statements best describes social responsibility?

Who is responsible for the organization being managed in the best interest of the corporation?

The highest level of the corporate social responsibility pyramid is represented by which of the following?

A code of ethics can best be characterized by which of the following?

Canada was the first country in the world to enact an official policy about which of the following?

Which of the following best describes social investing?

The way in which an organization is governed, directed, and administered is referred to as which of the following?

Demographics is the study of people's vital statistics, such as their age, race and ethnicity, and location.

The vast majority of businesses exhibit which two dimensions of social responsibility?

A multinational company that implements ethical guidelines within the organization in the host country will foster which of the following behaviours?

Which of the following is an example of ethical business activity?

A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management. Which of the following activities would this policy encourage?

Political Environment

Economic Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters

Exam 3: Social Environment

List the four levels of the social responsibility pyramid.

The size of the baby boomer population in Canada has encouraged businesses to try to cater to the individualized needs and interests of this demographic.

Organizations can be evaluated on two basic dimensions with regard to social responsibility-legality and responsibility.

Why are "component lifestyles" important for marketers to understand?

Codes of ethics can have an impact in which of the following ways?

Which of the following statements best describes social responsibility?

Who is responsible for the organization being managed in the best interest of the corporation?

The highest level of the corporate social responsibility pyramid is represented by which of the following?

A code of ethics can best be characterized by which of the following?

Canada was the first country in the world to enact an official policy about which of the following?

Which of the following best describes social investing?

The way in which an organization is governed, directed, and administered is referred to as which of the following?

Demographics is the study of people's vital statistics, such as their age, race and ethnicity, and location.

The vast majority of businesses exhibit which two dimensions of social responsibility?

A multinational company that implements ethical guidelines within the organization in the host country will foster which of the following behaviours?

Which of the following is an example of ethical business activity?

A retailer allows its employees to handle customer complaints without having to ask for permission or directions from management. Which of the following activities would this policy encourage?

Political Environment

Economic Environment

Technological Environment

International Environment

Entrepreneurship and Small Business

Understanding the Business

Forms of Business Ownership

Management and Leadership in Today’s Organizations

Designing Organizational Structures

Motivating Employees

Managing Human Resources and Labour Relations

Marketing

Creating Marketing Strategies

Achieving World-class Operations Management

Accounting for Financial Success

Understanding Money and the Canadian Financial System

Finance

Filters