Question 1

Describe four challenges of effectively managing communication in a social media environment.

Accepted Answer

Managing business communication in the s

Question 2

List at least five media that are popular for sending brief business messages.

Accepted Answer

Popular media for sending brief business

Question 3

Podcasts are

Accepted Answer

A)  great for entertainment, but not useful in business. 
B)  helpful for training in business, but not much else. 
C)  too technical to be practical for business use. 
D)  no longer viable as a medium for business communication. 
E)  none of the above. 
A)  great for entertainment, but not useful in business. 
B)  helpful for training in business, but not much else. 
C)  too technical to be practical for business use. 
D)  no longer viable as a medium for business communication. 
E)  none of the above.

Question 4

Email is to be used for external communication

Accepted Answer

A)  regularly, although it has been replaced in many cases by other tools. 
B)  only for formal documents that you need to keep a record of. 
C)  in response to letters your customers have sent. 
D)  only if a superior approves the message. 
E)  when confidentiality is required. 
A)  regularly, although it has been replaced in many cases by other tools. 
B)  only for formal documents that you need to keep a record of. 
C)  in response to letters your customers have sent. 
D)  only if a superior approves the message. 
E)  when confidentiality is required.

Question 5

Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.

Accepted Answer

A) True 
 B)False

Question 6

If you are frustrated that virtually no one responds to your emails,you should set the message priority to "High" for all the messages you send.

Accepted Answer

A) True 
 B)False

Question 7

What advantages does instant messaging offer compared to email?

Accepted Answer

Compared to email,instant messaging is f

Question 8

When writing for electronic media,you can choose from only three different compositional modes.

Accepted Answer

A) True 
 B)False

Question 9

In general,user-generated content sites have yielded disappointing results for companies that have used them for business purposes.

Accepted Answer

A) True 
 B)False

Question 10

Because many email programs display the first part of a message before it is opened,it is often helpful to "tweetify" the opening lines to get your reader's attention.

Accepted Answer

A) True 
 B)False

Question 11

Many businesses now use blogs to

Accepted Answer

A)  keep project teams up to date. 
B)  replace email in many cases. 
C)  inform employees about general business matters. 
D)  do none of the above. 
E)  do all of the above. 
A)  keep project teams up to date. 
B)  replace email in many cases. 
C)  inform employees about general business matters. 
D)  do none of the above. 
E)  do all of the above.

Question 12

An important drawback of IM is

Accepted Answer

A)  the need for user authentication. 
B)  the limited number of devices on which it is available. 
C)  its high cost. 
D)  the ease with which it can be misused to broadcast unwanted messages. 
E)  its stilted, formal feel. 
A)  the need for user authentication. 
B)  the limited number of devices on which it is available. 
C)  its high cost. 
D)  the ease with which it can be misused to broadcast unwanted messages. 
E)  its stilted, formal feel.

Question 13

SMS is another term for text messaging.

Accepted Answer

A) True 
 B)False

Question 14

It is best to read from a prepared script when creating podcasts for business.

Accepted Answer

A) True 
 B)False

Question 15

In email,"cc" stands for "carbon copy."

Accepted Answer

A) True 
 B)False

Question 16

When selecting the appropriate compositional mode for a communication task using electronic media,the central factor to consider is

Accepted Answer

A)  which one you like the most. 
B)  which one will save you the most time. 
C)  which one is most likely to impress your boss. 
D)  what kind of information audience members are likely to need. 
E)  what medium you will use. 
A)  which one you like the most. 
B)  which one will save you the most time. 
C)  which one is most likely to impress your boss. 
D)  what kind of information audience members are likely to need. 
E)  what medium you will use.

Question 17

iTunes can be an effective venue for distributing a company's podcasts.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is the best example of an effective email subject line?

Accepted Answer

A)  Website redesign is on schedule 
B)  Status Report 
C)  Employee Parking 
D)  Read This! 
E)  All of the above are effective. 
A)  Website redesign is on schedule 
B)  Status Report 
C)  Employee Parking 
D)  Read This! 
E)  All of the above are effective.

Question 19

Compared to social media sites,email

Accepted Answer

A)  no longer offers any advantages. 
B)  is much more difficult to use. 
C)  still has compelling advantages that make it useful in many companies. 
D)  is far less private. 
E)  is much more difficult to track and monitor. 
A)  no longer offers any advantages. 
B)  is much more difficult to use. 
C)  still has compelling advantages that make it useful in many companies. 
D)  is far less private. 
E)  is much more difficult to track and monitor.

Describe four challenges of effectively managing communication in a social media environment.

List at least five media that are popular for sending brief business messages.

Podcasts are

Email is to be used for external communication

Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.

If you are frustrated that virtually no one responds to your emails,you should set the message priority to "High" for all the messages you send.

What advantages does instant messaging offer compared to email?

When writing for electronic media,you can choose from only three different compositional modes.

In general,user-generated content sites have yielded disappointing results for companies that have used them for business purposes.

Because many email programs display the first part of a message before it is opened,it is often helpful to "tweetify" the opening lines to get your reader's attention.

Many businesses now use blogs to

An important drawback of IM is

SMS is another term for text messaging.

It is best to read from a prepared script when creating podcasts for business.

In email,"cc" stands for "carbon copy."

When selecting the appropriate compositional mode for a communication task using electronic media,the central factor to consider is

iTunes can be an effective venue for distributing a company's podcasts.

Which of the following is the best example of an effective email subject line?

Compared to social media sites,email

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 7: Crafting Messages for Electronic Media

Describe four challenges of effectively managing communication in a social media environment.

List at least five media that are popular for sending brief business messages.

Podcasts are

Email is to be used for external communication

Leaving the subject line out on important email messages will spark your readers' curiosity and increase their desire to read your email.

If you are frustrated that virtually no one responds to your emails,you should set the message priority to "High" for all the messages you send.

What advantages does instant messaging offer compared to email?

When writing for electronic media,you can choose from only three different compositional modes.

In general,user-generated content sites have yielded disappointing results for companies that have used them for business purposes.

Because many email programs display the first part of a message before it is opened,it is often helpful to "tweetify" the opening lines to get your reader's attention.

Many businesses now use blogs to

An important drawback of IM is

SMS is another term for text messaging.

It is best to read from a prepared script when creating podcasts for business.

In email,"cc" stands for "carbon copy."

When selecting the appropriate compositional mode for a communication task using electronic media,the central factor to consider is

iTunes can be an effective venue for distributing a company's podcasts.

Which of the following is the best example of an effective email subject line?

Compared to social media sites,email

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters