Question 1

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

Accepted Answer

A) True 
 B)False  True

Question 2

In memos,a courtesy title

Accepted Answer

A)  should always be used. 
B)  is never appropriate. 
C)  is required if you are discussing confidential matters. 
D)  should be used only if you would use one in a face-to-face encounter with the reader. 
E)  is used only when you do not know the reader's last name. 
A)  should always be used. 
B)  is never appropriate. 
C)  is required if you are discussing confidential matters. 
D)  should be used only if you would use one in a face-to-face encounter with the reader. 
E)  is used only when you do not know the reader's last name. D

Question 3

A memo should always contain a complimentary close and a signature.

Accepted Answer

A) True 
 B)False  False

Question 4

What is the correct format for reference initials?

Accepted Answer

A)  RSR/sm 
B)  RSR:sm 
C)  RSR:SM 
D)  Any of the above 
E)  None of the above. 
A)  RSR/sm 
B)  RSR:sm 
C)  RSR:SM 
D)  Any of the above 
E)  None of the above.

Question 5

Which of the following is a salutopening?

Accepted Answer

A)  Dear Professor Milford: 
B)  Dear Esteemed Professor Milford, 
C)  Attention: Professor J. J. Milford 
D)  Good Day, 
E)  Thank you, Professor Milford, 
A)  Dear Professor Milford: 
B)  Dear Esteemed Professor Milford, 
C)  Attention: Professor J. J. Milford 
D)  Good Day, 
E)  Thank you, Professor Milford,

Question 6

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

Accepted Answer

A) True 
 B)False

Question 7

The letter format in which all parts begin at the left margin is called

Accepted Answer

A)  modified block. 
B)  simplified. 
C)  mixed. 
D)  professional. 
E)  block. 
A)  modified block. 
B)  simplified. 
C)  mixed. 
D)  professional. 
E)  block.

Question 8

When preparing a formal report that will be bound,leave at least a

Accepted Answer

A)  uniform 2-inch margin on all sides. 
B)  2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C)  uniform 1½ inch margin on all sides. 
D)  3-inch margin on the left side of each page. 
E)  1-inch margin on three sides and a 1½ inch margin on the bound side. 
A)  uniform 2-inch margin on all sides. 
B)  2-inch margin at the top and bottom and a 1-inch margin on the sides. 
C)  uniform 1½ inch margin on all sides. 
D)  3-inch margin on the left side of each page. 
E)  1-inch margin on three sides and a 1½ inch margin on the bound side.

Question 9

In the simplified letter format,commas follow both the salutation and the complimentary close.

Accepted Answer

A) True 
 B)False

Question 10

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

Accepted Answer

A) True 
 B)False

Question 11

The proper sequence for the standard parts of a letter is

Accepted Answer

A)  heading, date, inside address, salutation, body, complimentary close, signature block. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  inside address, heading, date, salutation, body, complimentary close, typewritten name. 
E)  salutation, inside address, body, complimentary close, signature block, date. 
A)  heading, date, inside address, salutation, body, complimentary close, signature block. 
B)  date, heading, inside address, salutation, body, typewritten name, complimentary close. 
C)  salutation, date, heading, inside address, body, complimentary close, signature block. 
D)  inside address, heading, date, salutation, body, complimentary close, typewritten name. 
E)  salutation, inside address, body, complimentary close, signature block, date.

Question 12

If you include an attention line in a business letter,you should place it

Accepted Answer

A)  at the top of the page, centered under the letterhead. 
B)  below the salutation. 
C)  two lines below the complimentary close. 
D)  on the first line of the inside address. 
E)  vertically on the left side of the page. 
A)  at the top of the page, centered under the letterhead. 
B)  below the salutation. 
C)  two lines below the complimentary close. 
D)  on the first line of the inside address. 
E)  vertically on the left side of the page.

Question 13

"Feb.10th,2013" is the correct way to type the date in a letter.

Accepted Answer

A) True 
 B)False

Question 14

The quality of paper is measured by

Accepted Answer

A)  length and width. 
B)  weight and cotton content. 
C)  color and texture. 
D)  whether or not it is imprinted with the name and address of the company. 
E)  none of the above. 
A)  length and width. 
B)  weight and cotton content. 
C)  color and texture. 
D)  whether or not it is imprinted with the name and address of the company. 
E)  none of the above.

Question 15

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

Accepted Answer

A) True 
 B)False

Question 16

Letterhead stationery commonly includes the company's URL.

Accepted Answer

A) True 
 B)False

Question 17

Most envelopes used in U.S.business are No.10(9½).

Accepted Answer

A) True 
 B)False

Question 18

In formal business reports,every page should have a page number printed in the top right-hand corner.

Accepted Answer

A) True 
 B)False

Question 19

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

Accepted Answer

A)  are never made of colored paper. 
B)  are addressed in capital letters, with no punctuation. 
C)  include all mailing instructions below the address area. 
D)  must be legal size. 
E)  adhere to all of the above guidelines. 
A)  are never made of colored paper. 
B)  are addressed in capital letters, with no punctuation. 
C)  include all mailing instructions below the address area. 
D)  must be legal size. 
E)  adhere to all of the above guidelines.

Question 20

The top of a memo usually includes headings for

Accepted Answer

A)  to, from, date, subject. 
B)  department, date, subject. 
C)  attention, to, from, date. 
D)  subject, to, date. 
E)  none of the above. 
A)  to, from, date, subject. 
B)  department, date, subject. 
C)  attention, to, from, date. 
D)  subject, to, date. 
E)  none of the above.

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In memos,a courtesy title

A memo should always contain a complimentary close and a signature.

What is the correct format for reference initials?

Which of the following is a salutopening?

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

The letter format in which all parts begin at the left margin is called

When preparing a formal report that will be bound,leave at least a

In the simplified letter format,commas follow both the salutation and the complimentary close.

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

The proper sequence for the standard parts of a letter is

If you include an attention line in a business letter,you should place it

"Feb.10th,2013" is the correct way to type the date in a letter.

The quality of paper is measured by

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

Letterhead stationery commonly includes the company's URL.

Most envelopes used in U.S.business are No.10(9½).

In formal business reports,every page should have a page number printed in the top right-hand corner.

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

The top of a memo usually includes headings for

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 17: Format and Layout of Business Documents

If you are writing a business letter to someone you know well,it is acceptable to use his or her first name in the salutation.

In memos,a courtesy title

A memo should always contain a complimentary close and a signature.

What is the correct format for reference initials?

Which of the following is a salutopening?

The second page of a letter includes a heading containing the name of the person or organization receiving the letter,the page number,and the date.

The letter format in which all parts begin at the left margin is called

When preparing a formal report that will be bound,leave at least a

In the simplified letter format,commas follow both the salutation and the complimentary close.

In business documents,abbreviations such as U.S.A.and M.B.A.must always contain periods.

The proper sequence for the standard parts of a letter is

If you include an attention line in a business letter,you should place it

"Feb.10th,2013" is the correct way to type the date in a letter.

The quality of paper is measured by

In the signature block of a business letter,three blank lines are left between the complimentary close and the sender's typed name.

Letterhead stationery commonly includes the company's URL.

Most envelopes used in U.S.business are No.10(9½).

In formal business reports,every page should have a page number printed in the top right-hand corner.

To meet the needs of U.S.Postal Service equipment,envelopes used for bulk mailings

The top of a memo usually includes headings for

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters