Question 1

Which of the following words are the most abstract?

Accepted Answer

A)  two, contract, performance 
B)  software, code, signal 
C)  kick, move, walk 
D)  productivity, quality, motivation 
E)  building, machine, template 
A)  two, contract, performance 
B)  software, code, signal 
C)  kick, move, walk 
D)  productivity, quality, motivation 
E)  building, machine, template

Question 2

In business messages,using phrases such as,"We trust that this will resolve the issue"

Accepted Answer

A)  requires care, since it can take away from the writer's credibility. 
B)  is a good way to show your modesty. 
C)  displays common courtesy. 
D)  is acceptable for very formal contexts. 
E)  is generally ineffective unless a potential sale is involved. 
A)  requires care, since it can take away from the writer's credibility. 
B)  is a good way to show your modesty. 
C)  displays common courtesy. 
D)  is acceptable for very formal contexts. 
E)  is generally ineffective unless a potential sale is involved.

Question 3

Select the sentence with the most positive emphasis:

Accepted Answer

A)  We failed to complete the process audit on time. 
B)  We will complete the process audit by Friday. 
C)  We haven't completed the process audit. 
D)  Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit. 
E)  We wish we could finish this interminable audit. 
A)  We failed to complete the process audit on time. 
B)  We will complete the process audit by Friday. 
C)  We haven't completed the process audit. 
D)  Because of Joan's inaccurate figures on the Haymen project, we are not finished with the process audit. 
E)  We wish we could finish this interminable audit.

Question 4

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

Accepted Answer

A) True 
 B)False

Question 5

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

Accepted Answer

A) True 
 B)False

Question 6

It is best to limit your use of the word "you" in business messages if

Accepted Answer

A)  you know your audience well. 
B)  your organization prefers an informal, personal style. 
C)  you are filling your audience's informational needs. 
D)  using it will make your message sound overly authoritative or accusing. 
E)  you are trying to make a sale. 
A)  you know your audience well. 
B)  your organization prefers an informal, personal style. 
C)  you are filling your audience's informational needs. 
D)  using it will make your message sound overly authoritative or accusing. 
E)  you are trying to make a sale.

Question 7

Using the active voice is helpful when you

Accepted Answer

A)  want to be diplomatic in pointing out a problem or error. 
B)  want to point out what's being done without taking or attributing either the credit or the blame. 
C)  want to make your writing more direct, livelier, and easier to read. 
D)  need to avoid personal pronouns in order to create an objective tone. 
E)  are unsure what action the subject of your sentence will take. 
A)  want to be diplomatic in pointing out a problem or error. 
B)  want to point out what's being done without taking or attributing either the credit or the blame. 
C)  want to make your writing more direct, livelier, and easier to read. 
D)  need to avoid personal pronouns in order to create an objective tone. 
E)  are unsure what action the subject of your sentence will take.

Question 8

List at least three personal characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individu

Question 9

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

Accepted Answer

You are using the active voice when the

Question 10

A typical paragraph contains the three basic elements of

Accepted Answer

A)  a topic sentence, support sentences, and transitional words and phrases. 
B)  simple, compound, and complex sentences. 
C)  the main idea, supporting ideas, and evidence. 
D)  a problem, discussion, and a solution. 
E)  strengths, weaknesses, and opportunities. 
A)  a topic sentence, support sentences, and transitional words and phrases. 
B)  simple, compound, and complex sentences. 
C)  the main idea, supporting ideas, and evidence. 
D)  a problem, discussion, and a solution. 
E)  strengths, weaknesses, and opportunities.

Question 11

"Although our servers are stable,the telephone system is a serious concern" is a

Accepted Answer

A)  simple sentence. 
B)  compound sentence. 
C)  complex sentence. 
D)  compound-complex sentence. 
E)  simple-compound sentence. 
A)  simple sentence. 
B)  compound sentence. 
C)  complex sentence. 
D)  compound-complex sentence. 
E)  simple-compound sentence.

Question 12

Briefly describe at least four software capabilities that can help business writers shape their writing.

Accepted Answer

Although the names and details vary from

Question 13

In part because of limited opportunities for feedback,written communication and most forms of electronic communication require ________ than oral communication.

Accepted Answer

A)  less care 
B)  fewer nouns 
C)  more tact 
D)  shorter sentences 
E)  less formality 
A)  less care 
B)  fewer nouns 
C)  more tact 
D)  shorter sentences 
E)  less formality

Question 14

How is the denotative meaning of a word different from its connotative meaning?

Accepted Answer

The denotative meaning is the literal,or

Question 15

You can never be too modest in the messages you send.

Accepted Answer

A) True 
 B)False

Question 16

A paragraph that focuses on the reasons why some event has occurred is developed according to which method?

Accepted Answer

A)  Illustration 
B)  Comparison and contrast 
C)  Cause and effect 
D)  Problem and solution 
E)  Augmentation 
A)  Illustration 
B)  Comparison and contrast 
C)  Cause and effect 
D)  Problem and solution 
E)  Augmentation

Question 17

Which of the following sentences contains the strongest and most effective wording?

Accepted Answer

A)  Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. 
B)  We need to cut the operating budget by 12 percent or profits will plummet. 
C)  Someone's going to need to do some budget cutting around here or heads will roll. 
D)  Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
E)  Having dissected the latest budget figures, it is clear to me that we have a real need to re-examine our priorities and revamp the budget along the lines I have suggested herein. 
A)  Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. 
B)  We need to cut the operating budget by 12 percent or profits will plummet. 
C)  Someone's going to need to do some budget cutting around here or heads will roll. 
D)  Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
E)  Having dissected the latest budget figures, it is clear to me that we have a real need to re-examine our priorities and revamp the budget along the lines I have suggested herein.

Question 18

Which type of software feature inserts a ready-made block of text when you type the first few characters?

Accepted Answer

A)  Machine translation 
B)  Mail merge 
C)  Autocompletion 
D)  Autocorrection 
E)  Autoerase 
A)  Machine translation 
B)  Mail merge 
C)  Autocompletion 
D)  Autocorrection 
E)  Autoerase

Question 19

Using endorsements to gain credibility with your audience

Accepted Answer

A)  rarely works, since most see it as a blatant sales pitch. 
B)  can be an effective strategy, as long as your audience views the person making the endorsement as an expert. 
C)  is fine for commercials and advertisements, but not otherwise. 
D)  makes you seem desperate and untrustworthy. 
E)  is effective only when your audience is hostile. 
A)  rarely works, since most see it as a blatant sales pitch. 
B)  can be an effective strategy, as long as your audience views the person making the endorsement as an expert. 
C)  is fine for commercials and advertisements, but not otherwise. 
D)  makes you seem desperate and untrustworthy. 
E)  is effective only when your audience is hostile.

Which of the following words are the most abstract?

In business messages,using phrases such as,"We trust that this will resolve the issue"

Select the sentence with the most positive emphasis:

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

It is best to limit your use of the word "you" in business messages if

Using the active voice is helpful when you

List at least three personal characteristics that can help establish credibility with your audience.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

A typical paragraph contains the three basic elements of

"Although our servers are stable,the telephone system is a serious concern" is a

Briefly describe at least four software capabilities that can help business writers shape their writing.

In part because of limited opportunities for feedback,written communication and most forms of electronic communication require ________ than oral communication.

How is the denotative meaning of a word different from its connotative meaning?

You can never be too modest in the messages you send.

A paragraph that focuses on the reasons why some event has occurred is developed according to which method?

Which of the following sentences contains the strongest and most effective wording?

Which type of software feature inserts a ready-made block of text when you type the first few characters?

Using endorsements to gain credibility with your audience

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Which of the following words are the most abstract?

In business messages,using phrases such as,"We trust that this will resolve the issue"

Select the sentence with the most positive emphasis:

Clichés are a valuable tool in business writing,as readers find such words and phrases to be comfortable and familiar.

When developing paragraphs,you should use only one method within each paragraph and throughout a document.

It is best to limit your use of the word "you" in business messages if

Using the active voice is helpful when you

List at least three personal characteristics that can help establish credibility with your audience.

Briefly explain the difference between the active voice and the passive voice.Include an example of each one.

A typical paragraph contains the three basic elements of

"Although our servers are stable,the telephone system is a serious concern" is a

Briefly describe at least four software capabilities that can help business writers shape their writing.

In part because of limited opportunities for feedback,written communication and most forms of electronic communication require ________ than oral communication.

How is the denotative meaning of a word different from its connotative meaning?

You can never be too modest in the messages you send.

A paragraph that focuses on the reasons why some event has occurred is developed according to which method?

Which of the following sentences contains the strongest and most effective wording?

Which type of software feature inserts a ready-made block of text when you type the first few characters?

Using endorsements to gain credibility with your audience

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters