Question 1

Briefly explain the difference between concrete words and abstract words.

Accepted Answer

A concrete word stands for something you

Question 2

When delivering negative news,

Accepted Answer

A)  it is important to look for positive points that will foster a good relationship with your audience. 
B)  don't waste time trying to emphasize the positive-your audience will see right through it. 
C)  you should always be positive and upbeat, even if what you say or write sounds insincere at first. 
D)  being blunt is always best. 
E)  there is no way around being negative in your wording and tone. 
A)  it is important to look for positive points that will foster a good relationship with your audience. 
B)  don't waste time trying to emphasize the positive-your audience will see right through it. 
C)  you should always be positive and upbeat, even if what you say or write sounds insincere at first. 
D)  being blunt is always best. 
E)  there is no way around being negative in your wording and tone.

Question 3

Which of the following is a euphemism?

Accepted Answer

A)  old 
B)  used 
C)  pre-owned 
D)  cheap 
E)  worn out 
A)  old 
B)  used 
C)  pre-owned 
D)  cheap 
E)  worn out

Question 4

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

Accepted Answer

A)  Illustration 
B)  Comparison and contrast 
C)  Cause and effect 
D)  Classification 
E)  Generalization 
A)  Illustration 
B)  Comparison and contrast 
C)  Cause and effect 
D)  Classification 
E)  Generalization

Question 5

Your communication ________ involves the choices you make to express yourself-the words you select,the manner in which you use those words in sentences,and the way you build paragraphs from individual sentences.

Accepted Answer

A)  tone 
B)  climate 
C)  style 
D)  dialect 
E)  medium 
A)  tone 
B)  climate 
C)  style 
D)  dialect 
E)  medium

Question 6

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Accepted Answer

(1)Understand the difference between tex

Question 7

Briefly explain the difference between tone and style in business writing.

Accepted Answer

Tone is the overall impression you achie

Question 8

________ refers to the overall impression of your messages.

Accepted Answer

A)  Tone 
B)  Climate 
C)  Style 
D)  Dialect 
E)  Medium 
A)  Tone 
B)  Climate 
C)  Style 
D)  Dialect 
E)  Medium

Question 9

Define euphemisms,provide at least one example,and explain how they can be helpful in writing effective business messages.

Accepted Answer

Euphemisms are milder synonyms for more

Question 10

Which of the following statements best reflects the "you" attitude?

Accepted Answer

A)  You failed to enclose a check for $25. 
B)  We need a check from you for $25 so that we can send the merchandise by May 15. 
C)  We will send you the merchandise as soon as we receive your check for $25. 
D)  You will have your merchandise by July 15 if you send us your check for $25 today. 
E)  If you want your order, you have to pay us first. 
A)  You failed to enclose a check for $25. 
B)  We need a check from you for $25 so that we can send the merchandise by May 15. 
C)  We will send you the merchandise as soon as we receive your check for $25. 
D)  You will have your merchandise by July 15 if you send us your check for $25 today. 
E)  If you want your order, you have to pay us first.

Question 11

The casual,acronym-laden language used in text messaging and IM is

Accepted Answer

A)  generally considered inappropriate and unprofessional in business. 
B)  accepted and even appreciated among today's busy professionals. 
C)  a good way to display your technical savvy to coworkers and managers. 
D)  the new standard for business writing. 
E)  none of the above. 
A)  generally considered inappropriate and unprofessional in business. 
B)  accepted and even appreciated among today's busy professionals. 
C)  a good way to display your technical savvy to coworkers and managers. 
D)  the new standard for business writing. 
E)  none of the above.

Question 12

Words such as "nevertheless," "however," "but," and "therefore"

Accepted Answer

A)  are called pointer words. 
B)  introduce modifiers. 
C)  occur only in complex sentences. 
D)  are useful for making transitions. 
E)  are examples of pompous, stale language. 
A)  are called pointer words. 
B)  introduce modifiers. 
C)  occur only in complex sentences. 
D)  are useful for making transitions. 
E)  are examples of pompous, stale language.

Question 13

Bragging about your company's accomplishments can be offensive to readers.

Accepted Answer

A) True 
 B)False

Question 14

If you must refer to someone's disability,the best wording would be

Accepted Answer

A)  an employee with physical handicaps. 
B)  a handicapped employee. 
C)  a crippled employee. 
D)  any of the above-all are equally effective. 
E)  none of the above-all are equally offensive. 
A)  an employee with physical handicaps. 
B)  a handicapped employee. 
C)  a crippled employee. 
D)  any of the above-all are equally effective. 
E)  none of the above-all are equally offensive.

Question 15

"The evaluator noted several shortcomings" is written in the active voice.

Accepted Answer

A) True 
 B)False

Question 16

In business messages,errors in grammar and usage

Accepted Answer

A)  can be annoying, but are only a concern for external audience members. 
B)  are expected since everyone is busy. 
C)  cause you to lose credibility with your audience. 
D)  are no longer an issue thanks to the spelling and grammar checking features of word processing software. 
E)  none of the above. 
A)  can be annoying, but are only a concern for external audience members. 
B)  are expected since everyone is busy. 
C)  cause you to lose credibility with your audience. 
D)  are no longer an issue thanks to the spelling and grammar checking features of word processing software. 
E)  none of the above.

Question 17

An effective paragraph deals with more than the main topic and shows that the writer intends to be as efficient as possible.

Accepted Answer

A) True 
 B)False

Question 18

To help establish credibility with your audience,you should

Accepted Answer

A)  impress them with a long list of your accomplishments. 
B)  be modest and deferential. 
C)  show that you are confident and that you believe in yourself and in your message. 
D)  use hedge words ("maybe," "perhaps") to demonstrate your knowledge that no issue is fully cut and dried. 
E)  simply state up front that you know more about your topic than they do. 
A)  impress them with a long list of your accomplishments. 
B)  be modest and deferential. 
C)  show that you are confident and that you believe in yourself and in your message. 
D)  use hedge words ("maybe," "perhaps") to demonstrate your knowledge that no issue is fully cut and dried. 
E)  simply state up front that you know more about your topic than they do.

Question 19

Although input from colleagues can be helpful,many effective writers find it helpful never to show the first draft of a document to anyone.

Accepted Answer

A) True 
 B)False

Question 20

To downplay a dependent clause in a complex sentence,you should

Accepted Answer

A)  place it at the beginning of the sentence. 
B)  place it at the end of the sentence. 
C)  place it in the middle of the sentence. 
D)  set it off with a semicolon. 
E)  use plenty of slang in your wording. 
A)  place it at the beginning of the sentence. 
B)  place it at the end of the sentence. 
C)  place it in the middle of the sentence. 
D)  set it off with a semicolon. 
E)  use plenty of slang in your wording.

Briefly explain the difference between concrete words and abstract words.

When delivering negative news,

Which of the following is a euphemism?

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

Your communication ________ involves the choices you make to express yourself-the words you select,the manner in which you use those words in sentences,and the way you build paragraphs from individual sentences.

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Briefly explain the difference between tone and style in business writing.

________ refers to the overall impression of your messages.

Define euphemisms,provide at least one example,and explain how they can be helpful in writing effective business messages.

Which of the following statements best reflects the "you" attitude?

The casual,acronym-laden language used in text messaging and IM is

Words such as "nevertheless," "however," "but," and "therefore"

Bragging about your company's accomplishments can be offensive to readers.

If you must refer to someone's disability,the best wording would be

"The evaluator noted several shortcomings" is written in the active voice.

In business messages,errors in grammar and usage

An effective paragraph deals with more than the main topic and shows that the writer intends to be as efficient as possible.

To help establish credibility with your audience,you should

Although input from colleagues can be helpful,many effective writers find it helpful never to show the first draft of a document to anyone.

To downplay a dependent clause in a complex sentence,you should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Briefly explain the difference between concrete words and abstract words.

When delivering negative news,

Which of the following is a euphemism?

When you want to develop a paragraph by showing how a general idea is broken into specific categories,which of these methods would you use?

Your communication ________ involves the choices you make to express yourself-the words you select,the manner in which you use those words in sentences,and the way you build paragraphs from individual sentences.

List at least three guidelines to follow if you want to achieve a conversational tone in business messages.

Briefly explain the difference between tone and style in business writing.

________ refers to the overall impression of your messages.

Define euphemisms,provide at least one example,and explain how they can be helpful in writing effective business messages.

Which of the following statements best reflects the "you" attitude?

The casual,acronym-laden language used in text messaging and IM is

Words such as "nevertheless," "however," "but," and "therefore"

Bragging about your company's accomplishments can be offensive to readers.

If you must refer to someone's disability,the best wording would be

"The evaluator noted several shortcomings" is written in the active voice.

In business messages,errors in grammar and usage

An effective paragraph deals with more than the main topic and shows that the writer intends to be as efficient as possible.

To help establish credibility with your audience,you should

Although input from colleagues can be helpful,many effective writers find it helpful never to show the first draft of a document to anyone.

To downplay a dependent clause in a complex sentence,you should

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters