Question 1

Abstract words should be completely avoided in business writing.

Accepted Answer

A) True 
 B)False

Question 2

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

Accepted Answer

A) True 
 B)False

Question 3

In business communication,good etiquette

Accepted Answer

A)  is not a major concern, as long as you get your point across. 
B)  is important, but only in formal written messages. 
C)  indicates respect for the audience and minimizes negative emotional reaction. 
D)  now means nothing more than responding promptly when others contact you. 
E)  is important only when communicating with older individuals. 
A)  is not a major concern, as long as you get your point across. 
B)  is important, but only in formal written messages. 
C)  indicates respect for the audience and minimizes negative emotional reaction. 
D)  now means nothing more than responding promptly when others contact you. 
E)  is important only when communicating with older individuals.

Question 4

Using the term crippled in business communication is an example of

Accepted Answer

A)  the "you" attitude. 
B)  emphasizing the positive. 
C)  disability bias. 
D)  bias-free language. 
E)  none of the above. 
A)  the "you" attitude. 
B)  emphasizing the positive. 
C)  disability bias. 
D)  bias-free language. 
E)  none of the above.

Question 5

List at least two types of biased language and explain how to avoid each type.

Accepted Answer

(1)Gender bias: Avoid sexist language by

Question 6

You can emphasize key points by

Accepted Answer

A)  using extra words to describe them. 
B)  adding a second, short sentence to highlight your point. 
C)  making important ideas the subject of the sentence. 
D)  placing them at the beginning or end of a sentence. 
E)  doing all of the above. 
A)  using extra words to describe them. 
B)  adding a second, short sentence to highlight your point. 
C)  making important ideas the subject of the sentence. 
D)  placing them at the beginning or end of a sentence. 
E)  doing all of the above.

Question 7

When delivering negative news,it is misleading to emphasize any positive aspects of the situation.

Accepted Answer

A) True 
 B)False

Question 8

What are the five most common techniques for developing paragraphs?

Accepted Answer

There are several common techniques for

Question 9

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Accepted Answer

Choosing words that communicate means fi

Question 10

Plain language is a style of writing

Accepted Answer

A)  used only for casual correspondence. 
B)  designed to make information more understandable to the audience. 
C)  aimed primarily at readers for whom English is a second language. 
D)  inappropriate for business communication. 
E)  used in industry to describe products and technical issues, but never in professional settings. 
A)  used only for casual correspondence. 
B)  designed to make information more understandable to the audience. 
C)  aimed primarily at readers for whom English is a second language. 
D)  inappropriate for business communication. 
E)  used in industry to describe products and technical issues, but never in professional settings.

Question 11

Unlike style sheets and templates,________ address(es)the overall look and feel of a page or screen,including color palettes and background images.

Accepted Answer

A)  boilerplate 
B)  themes 
C)  file merge 
D)  style sets 
E)  autocorrect 
A)  boilerplate 
B)  themes 
C)  file merge 
D)  style sets 
E)  autocorrect

Question 12

When composing a draft you should strive to write and edit at the same time.This will speed up the writing process.

Accepted Answer

A) True 
 B)False

Question 13

When it comes to using the "you" attitude,

Accepted Answer

A)  cultural differences are not a concern, since it is universally acceptable. 
B)  it is important to recognize and accommodate cultural differences. 
C)  you should assume that members of high-context cultures will find it offensive. 
D)  you should avoid it completely in intercultural communication. 
E)  it is really no more complicated than using the word "you" as much as possible. 
A)  cultural differences are not a concern, since it is universally acceptable. 
B)  it is important to recognize and accommodate cultural differences. 
C)  you should assume that members of high-context cultures will find it offensive. 
D)  you should avoid it completely in intercultural communication. 
E)  it is really no more complicated than using the word "you" as much as possible.

Question 14

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

Accepted Answer

A)  Active 
B)  Passive 
C)  Vocative 
D)  State of being 
E)  Dative 
A)  Active 
B)  Passive 
C)  Vocative 
D)  State of being 
E)  Dative

Question 15

If you are preparing form letters,mail merge enables you to personalize each letter by automatically inserting names and addresses from the database.

Accepted Answer

A) True 
 B)False

Question 16

The best tone for most business messages is

Accepted Answer

A)  informal. 
B)  very formal. 
C)  conversational. 
D)  passive. 
E)  happy-go-lucky. 
A)  informal. 
B)  very formal. 
C)  conversational. 
D)  passive. 
E)  happy-go-lucky.

Question 17

Software,database,and website are ________ words.

Accepted Answer

A)  abstract 
B)  concrete 
C)  active 
D)  passive 
E)  none of the above 
A)  abstract 
B)  concrete 
C)  active 
D)  passive 
E)  none of the above

Question 18

In business writing,the topic sentence of a paragraph

Accepted Answer

A)  is of minimal importance. 
B)  may be implied rather than stated. 
C)  should be very general, and not specifically related to the paragraph's actual content. 
D)  should always be written in the passive voice. 
E)  is generally explicit (rather than implied) and is often the first sentence in the paragraph. 
A)  is of minimal importance. 
B)  may be implied rather than stated. 
C)  should be very general, and not specifically related to the paragraph's actual content. 
D)  should always be written in the passive voice. 
E)  is generally explicit (rather than implied) and is often the first sentence in the paragraph.

Question 19

You should never use euphemisms,because they are inherently dishonest.

Accepted Answer

A) True 
 B)False

Question 20

Templates and style sheets can both help to ensure a consistent look for all company documents.

Accepted Answer

A) True 
 B)False

Abstract words should be completely avoided in business writing.

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

In business communication,good etiquette

Using the term crippled in business communication is an example of

List at least two types of biased language and explain how to avoid each type.

You can emphasize key points by

When delivering negative news,it is misleading to emphasize any positive aspects of the situation.

What are the five most common techniques for developing paragraphs?

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Plain language is a style of writing

Unlike style sheets and templates,________ address(es)the overall look and feel of a page or screen,including color palettes and background images.

When composing a draft you should strive to write and edit at the same time.This will speed up the writing process.

When it comes to using the "you" attitude,

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

If you are preparing form letters,mail merge enables you to personalize each letter by automatically inserting names and addresses from the database.

The best tone for most business messages is

Software,database,and website are ________ words.

In business writing,the topic sentence of a paragraph

You should never use euphemisms,because they are inherently dishonest.

Templates and style sheets can both help to ensure a consistent look for all company documents.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Abstract words should be completely avoided in business writing.

The amount of jargon you use in a message should reflect your audience's level of familiarity with your topic.

In business communication,good etiquette

Using the term crippled in business communication is an example of

List at least two types of biased language and explain how to avoid each type.

You can emphasize key points by

When delivering negative news,it is misleading to emphasize any positive aspects of the situation.

What are the five most common techniques for developing paragraphs?

Explain what it means to choose "words that communicate well," then list four techniques for selecting the best words when writing business messages.

Plain language is a style of writing

Unlike style sheets and templates,________ address(es)the overall look and feel of a page or screen,including color palettes and background images.

When composing a draft you should strive to write and edit at the same time.This will speed up the writing process.

When it comes to using the "you" attitude,

Identify the voice in the following sentence: "Based on negative client feedback,the marketing department abandoned the campaign."

If you are preparing form letters,mail merge enables you to personalize each letter by automatically inserting names and addresses from the database.

The best tone for most business messages is

Software,database,and website are ________ words.

In business writing,the topic sentence of a paragraph

You should never use euphemisms,because they are inherently dishonest.

Templates and style sheets can both help to ensure a consistent look for all company documents.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters