Question 1

Which of the following is a compound sentence?

Accepted Answer

A)  Interest rates are low, and now is an excellent time to buy a home. 
B)  Because interest rates are low, now is an excellent time to buy a home. 
C)  Low interest rates make this an excellent time to buy a home. 
D)  With interest rates low, now is an excellent time to buy a home. 
E)  Interest rates are low. 
A)  Interest rates are low, and now is an excellent time to buy a home. 
B)  Because interest rates are low, now is an excellent time to buy a home. 
C)  Low interest rates make this an excellent time to buy a home. 
D)  With interest rates low, now is an excellent time to buy a home. 
E)  Interest rates are low.

Question 2

A compound sentence is one that contains one main thought (independent clause)and one or more subordinate thoughts (dependent clauses).

Accepted Answer

A) True 
 B)False

Question 3

Define bias-free language.

Accepted Answer

Bias-free language avoids words and phra

Question 4

"If we can't meet the deadline,our losses will be significant" is a compound sentence.

Accepted Answer

A) True 
 B)False

Question 5

The denotative meaning of a word is its dictionary definition.

Accepted Answer

A) True 
 B)False

Question 6

The title chairman

Accepted Answer

A)  is now obsolete, and should always be replaced with chairperson. 
B)  is sometimes used to refer to a woman who heads a board of directors. 
C)  should be used only when referring to a man, and chairwoman when referring to a woman. 
D)  is acceptable when referring to men, but chairlady is preferable for women. 
E)  is best when referring to a man or to a married woman, but chairwoman is best for single women. 
A)  is now obsolete, and should always be replaced with chairperson. 
B)  is sometimes used to refer to a woman who heads a board of directors. 
C)  should be used only when referring to a man, and chairwoman when referring to a woman. 
D)  is acceptable when referring to men, but chairlady is preferable for women. 
E)  is best when referring to a man or to a married woman, but chairwoman is best for single women.

Question 7

Using humor in business messages is

Accepted Answer

A)  an effective way to build strong relationships with international clients. 
B)  usually not effective for formal and intercultural messages. 
C)  appropriate for external messages, but never for internal. 
D)  expected in virtually every profession. 
E)  none of the above. 
A)  an effective way to build strong relationships with international clients. 
B)  usually not effective for formal and intercultural messages. 
C)  appropriate for external messages, but never for internal. 
D)  expected in virtually every profession. 
E)  none of the above.

Question 8

Enlivening business messages with humor will always please your readers,especially if they don't know you very well.

Accepted Answer

A) True 
 B)False

Question 9

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

Accepted Answer

A) True 
 B)False

Question 10

You should strive to use the passive voice as much as possible in business writing.

Accepted Answer

A) True 
 B)False

Question 11

To ensure a consistent look for all company documents,many organizations provide employees with approved

Accepted Answer

A)  autocompletion software. 
B)  spreadsheets. 
C)  macros. 
D)  style sheets. 
E)  mail merge software. 
A)  autocompletion software. 
B)  spreadsheets. 
C)  macros. 
D)  style sheets. 
E)  mail merge software.

Question 12

"The startup costs on this project are out of control" is a simple sentence.

Accepted Answer

A) True 
 B)False

Question 13

A euphemism is a word or phrase that is

Accepted Answer

A)  possibly offensive. 
B)  general or abstract in meaning. 
C)  highly technical. 
D)  a milder term for one with negative connotations. 
E)  difficult to understand. 
A)  possibly offensive. 
B)  general or abstract in meaning. 
C)  highly technical. 
D)  a milder term for one with negative connotations. 
E)  difficult to understand.

Question 14

What is credibility,and when is it especially important to establish?

Accepted Answer

Credibility is a measure of your believa

Question 15

When you are criticizing or correcting,it is best to

Accepted Answer

A)  focus on what the audience members can do to improve. 
B)  emphasize the audience's mistakes so that they will not make the same ones again. 
C)  be honest and call attention to the audience's failures or shortcomings. 
D)  single out the guilty audience members as an example for everyone else to learn from. 
E)  enlist a partner to echo and affirm your negative comments. 
A)  focus on what the audience members can do to improve. 
B)  emphasize the audience's mistakes so that they will not make the same ones again. 
C)  be honest and call attention to the audience's failures or shortcomings. 
D)  single out the guilty audience members as an example for everyone else to learn from. 
E)  enlist a partner to echo and affirm your negative comments.

Question 16

Good business letters use language that is as formal as possible and use proven terminology such as "please be advised that" and "attached please find."

Accepted Answer

A) True 
 B)False

Question 17

Connotative meanings are the literal or dictionary meanings of words.

Accepted Answer

A) True 
 B)False

Question 18

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Accepted Answer

In cases like this,it is best to emphasi

Question 19

Explain what it means to "emphasize the positive" in business messages,and describe at least three techniques for doing so.

Accepted Answer

Emphasizing the positive in business com

Question 20

"Our clients have become more knowledgeable,and we need to accommodate them" is a complex sentence.

Accepted Answer

A) True 
 B)False

Which of the following is a compound sentence?

A compound sentence is one that contains one main thought (independent clause)and one or more subordinate thoughts (dependent clauses).

Define bias-free language.

"If we can't meet the deadline,our losses will be significant" is a compound sentence.

The denotative meaning of a word is its dictionary definition.

The title chairman

Using humor in business messages is

Enlivening business messages with humor will always please your readers,especially if they don't know you very well.

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

You should strive to use the passive voice as much as possible in business writing.

To ensure a consistent look for all company documents,many organizations provide employees with approved

"The startup costs on this project are out of control" is a simple sentence.

A euphemism is a word or phrase that is

What is credibility,and when is it especially important to establish?

When you are criticizing or correcting,it is best to

Good business letters use language that is as formal as possible and use proven terminology such as "please be advised that" and "attached please find."

Connotative meanings are the literal or dictionary meanings of words.

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Explain what it means to "emphasize the positive" in business messages,and describe at least three techniques for doing so.

"Our clients have become more knowledgeable,and we need to accommodate them" is a complex sentence.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters

Exam 5: Writing Business Messages

Which of the following is a compound sentence?

A compound sentence is one that contains one main thought (independent clause)and one or more subordinate thoughts (dependent clauses).

Define bias-free language.

"If we can't meet the deadline,our losses will be significant" is a compound sentence.

The denotative meaning of a word is its dictionary definition.

The title chairman

Using humor in business messages is

Enlivening business messages with humor will always please your readers,especially if they don't know you very well.

Adopting a "you" attitude in business writing is simply a matter of using the pronoun "you" as much as possible.

You should strive to use the passive voice as much as possible in business writing.

To ensure a consistent look for all company documents,many organizations provide employees with approved

"The startup costs on this project are out of control" is a simple sentence.

A euphemism is a word or phrase that is

What is credibility,and when is it especially important to establish?

When you are criticizing or correcting,it is best to

Good business letters use language that is as formal as possible and use proven terminology such as "please be advised that" and "attached please find."

Connotative meanings are the literal or dictionary meanings of words.

You are scheduled to discuss a negative performance evaluation with one of the employees you supervise.How can you emphasize the positive during your conversation?

Explain what it means to "emphasize the positive" in business messages,and describe at least three techniques for doing so.

"Our clients have become more knowledgeable,and we need to accommodate them" is a complex sentence.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Designing and Delivering Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Handbook of Grammar, Mechanics, and Usage

Filters