Question 1

Most services are consumed at the same time they are produced and cannot exist before or after that time.This means that most services are ________.

Accepted Answer

A)  separable 
B)  scalable 
C)  perishable 
D)  measurable 
E)  standardized 
A)  separable 
B)  scalable 
C)  perishable 
D)  measurable 
E)  standardized

Question 2

Lean systems are systems whose productivity is relatively low.

Accepted Answer

A) True 
 B)False

Question 3

________ refers to establishing the overall level of resources needed to meet customer demand.

Accepted Answer

A)  Production planning 
B)  Facility analysis 
C)  Capacity planning 
D)  Process control 
E)  Critical path analysis 
A)  Production planning 
B)  Facility analysis 
C)  Capacity planning 
D)  Process control 
E)  Critical path analysis

Question 4

________ refers to the use of random sampling and tools,such as control charts,to monitor the production process.

Accepted Answer

A)  Total Quality Management 
B)  Six Sigma 
C)  ISO 9000 
D)  JIT quality 
E)  Statistical process control 
A)  Total Quality Management 
B)  Six Sigma 
C)  ISO 9000 
D)  JIT quality 
E)  Statistical process control

Question 5

Grinder,Inc.is a manufacturer of aluminum and steel ball bearings used in large machineries.The company periodically estimates the future demand of its products and bases manufacturing on this data.Such estimates of the company are called ________.

Accepted Answer

A)  operation plans 
B)  PERT reports 
C)  resource plans 
D)  critical paths 
E)  production forecasts 
A)  operation plans 
B)  PERT reports 
C)  resource plans 
D)  critical paths 
E)  production forecasts

Question 6

________ refers to the creation of a unique good or service for each customer.

Accepted Answer

A)  Mass production 
B)  Batch production 
C)  Customized production 
D)  Mass customization 
E)  Standard production 
A)  Mass production 
B)  Batch production 
C)  Customized production 
D)  Mass customization 
E)  Standard production

Question 7

John's Apparel is a tailoring shop that manufactures custom-made dresses for special occasions and festivals.While ordering raw materials,John estimates that he would sell 500 Santa Claus lawn decorations in November.In this case,John is performing a(n)________.

Accepted Answer

A)  production forecast 
B)  capacity planning 
C)  PERT analysis 
D)  resource planning 
E)  critical path analysis 
A)  production forecast 
B)  capacity planning 
C)  PERT analysis 
D)  resource planning 
E)  critical path analysis

Question 8

Which of the following is the main objective of engaging in inventory control?

Accepted Answer

A)  providing a channel for customer communication 
B)  obtaining feedback from the customers 
C)  providing a channel for brand communication 
D)  balancing supply and storage costs 
E)  storing less finished products and more raw materials 
A)  providing a channel for customer communication 
B)  obtaining feedback from the customers 
C)  providing a channel for brand communication 
D)  balancing supply and storage costs 
E)  storing less finished products and more raw materials

Question 9

LaSalle Plating is a U.S.company that offers metal finishing services.The company used to handle employee benefit administration and payroll management in-house,but recently decided to have these functions handled by an outside firm in Chicago.Which of the following terms best refers to this new strategy adopted by the company?

Accepted Answer

A)  outsourcing 
B)  leveraging 
C)  dislocating 
D)  offshoring 
E)  internalization 
A)  outsourcing 
B)  leveraging 
C)  dislocating 
D)  offshoring 
E)  internalization

Question 10

________ is a globally recognized family of standards for quality management systems.

Accepted Answer

A)  Statistical process control 
B)  Six Sigma 
C)  Kaizen 
D)  ISO 9000 
E)  Total quality management 
A)  Statistical process control 
B)  Six Sigma 
C)  Kaizen 
D)  ISO 9000 
E)  Total quality management

Question 11

________ refers to the creation of identical goods or services in large quantities.

Accepted Answer

A)  Mass customization 
B)  Batch-of-one production 
C)  Mass production 
D)  Customized production 
E)  Mass personalization 
A)  Mass customization 
B)  Batch-of-one production 
C)  Mass production 
D)  Customized production 
E)  Mass personalization

Question 12

Which of the following is a key difference between quality control and quality assurance?

Accepted Answer

A)  High level managers perform quality control whereas middle managers perform quality assurance. 
B)  Quality assurance is more proactive than quality control. 
C)  Quality assurance is a subset of quality control process. 
D)  Quality control is continuous, whereas quality assurance is intermittent. 
E)  Quality control is typically preferred by organizations that focus on quality. 
A)  High level managers perform quality control whereas middle managers perform quality assurance. 
B)  Quality assurance is more proactive than quality control. 
C)  Quality assurance is a subset of quality control process. 
D)  Quality control is continuous, whereas quality assurance is intermittent. 
E)  Quality control is typically preferred by organizations that focus on quality.

Question 13

Explain the concept of value webs.

Accepted Answer

Instead of the linear value chain,some b

Question 14

Inventory control refers to determining how much of what to have on hand at any given time.

Accepted Answer

A) True 
 B)False

Question 15

Kaizen calls for continuous quality improvements.

Accepted Answer

A) True 
 B)False

Question 16

The manufacturing approach in which part of the product is mass-produced and the remaining features are customized is known as ________.

Accepted Answer

A)  batch-of-one production 
B)  mass production 
C)  customized production 
D)  mass manufacturing 
E)  mass customization 
A)  batch-of-one production 
B)  mass production 
C)  customized production 
D)  mass manufacturing 
E)  mass customization

Question 17

Dell Computers allows customers to place orders online.The company produces major parts using bulk production and allows customers to personalize such features as software,color,memory size,and screen size.This type of manufacturing is an example of ________.

Accepted Answer

A)  mass customization 
B)  mass production 
C)  customized production 
D)  mass manufacturing 
E)  batch-of-one production 
A)  mass customization 
B)  mass production 
C)  customized production 
D)  mass manufacturing 
E)  batch-of-one production

Question 18

Describe lean systems and just-in-time (JIT)inventory systems.

Accepted Answer

Lean systems that maximize productivity

Question 19

A rural hospital is trying to determine how many beds it should have in its emergency room.This is an example of ________.

Accepted Answer

A)  production scheduling 
B)  site selection 
C)  critical path analysis 
D)  capacity planning 
E)  systemic risk reduction 
A)  production scheduling 
B)  site selection 
C)  critical path analysis 
D)  capacity planning 
E)  systemic risk reduction

Question 20

________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.

Accepted Answer

A)  Quality 
B)  Standard 
C)  Scalability 
D)  Capacity 
E)  Serviceability 
A)  Quality 
B)  Standard 
C)  Scalability 
D)  Capacity 
E)  Serviceability

Most services are consumed at the same time they are produced and cannot exist before or after that time.This means that most services are ________.

Lean systems are systems whose productivity is relatively low.

________ refers to establishing the overall level of resources needed to meet customer demand.

________ refers to the use of random sampling and tools,such as control charts,to monitor the production process.

Grinder,Inc.is a manufacturer of aluminum and steel ball bearings used in large machineries.The company periodically estimates the future demand of its products and bases manufacturing on this data.Such estimates of the company are called ________.

________ refers to the creation of a unique good or service for each customer.

John's Apparel is a tailoring shop that manufactures custom-made dresses for special occasions and festivals.While ordering raw materials,John estimates that he would sell 500 Santa Claus lawn decorations in November.In this case,John is performing a(n)________.

Which of the following is the main objective of engaging in inventory control?

________ is a globally recognized family of standards for quality management systems.

________ refers to the creation of identical goods or services in large quantities.

Which of the following is a key difference between quality control and quality assurance?

Explain the concept of value webs.

Inventory control refers to determining how much of what to have on hand at any given time.

Kaizen calls for continuous quality improvements.

The manufacturing approach in which part of the product is mass-produced and the remaining features are customized is known as ________.

Dell Computers allows customers to place orders online.The company produces major parts using bulk production and allows customers to personalize such features as software,color,memory size,and screen size.This type of manufacturing is an example of ________.

Describe lean systems and just-in-time (JIT)inventory systems.

A rural hospital is trying to determine how many beds it should have in its emergency room.This is an example of ________.

________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters

Exam 9: Production Systems

Most services are consumed at the same time they are produced and cannot exist before or after that time.This means that most services are ________.

Lean systems are systems whose productivity is relatively low.

________ refers to establishing the overall level of resources needed to meet customer demand.

________ refers to the use of random sampling and tools,such as control charts,to monitor the production process.

Grinder,Inc.is a manufacturer of aluminum and steel ball bearings used in large machineries.The company periodically estimates the future demand of its products and bases manufacturing on this data.Such estimates of the company are called ________.

________ refers to the creation of a unique good or service for each customer.

John's Apparel is a tailoring shop that manufactures custom-made dresses for special occasions and festivals.While ordering raw materials,John estimates that he would sell 500 Santa Claus lawn decorations in November.In this case,John is performing a(n)________.

Which of the following is the main objective of engaging in inventory control?

________ is a globally recognized family of standards for quality management systems.

________ refers to the creation of identical goods or services in large quantities.

Which of the following is a key difference between quality control and quality assurance?

Explain the concept of value webs.

Inventory control refers to determining how much of what to have on hand at any given time.

Kaizen calls for continuous quality improvements.

The manufacturing approach in which part of the product is mass-produced and the remaining features are customized is known as ________.

Dell Computers allows customers to place orders online.The company produces major parts using bulk production and allows customers to personalize such features as software,color,memory size,and screen size.This type of manufacturing is an example of ________.

Describe lean systems and just-in-time (JIT)inventory systems.

A rural hospital is trying to determine how many beds it should have in its emergency room.This is an example of ________.

________ refers to the degree to which a product or process meets reasonable or agreed-upon expectations.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Employee Motivation

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters