Question 1

Depression is a normal part of the grief process.

Accepted Answer

A) True 
 B)False

Question 2

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

Accepted Answer

informed
Providing adequate, c

Question 3

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Accepted Answer

feedback
A helpful tool for te

Question 4

Although Mr.Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

Accepted Answer

A) True 
 B)False

Question 5

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative Web sites.

Accepted Answer

A) True 
 B)False

Question 6

HIPAA restrictions on PHI dictate:

Accepted Answer

A) sharing patient information with immediate family members only 
B) releasing patient information only to those identified on the patient authorization form 
C) copying records for the patient's spouse as requested 
D) scheduling family members for educational meetings as needed 
A) sharing patient information with immediate family members only 
B) releasing patient information only to those identified on the patient authorization form 
C) copying records for the patient's spouse as requested 
D) scheduling family members for educational meetings as needed

Question 7

Which of the following is not a guideline to follow when developing or ordering educational supplies?

Accepted Answer

A) Material should be written using lay language at the sixth- to eighth-grade level. 
B) Information should be well organized. 
C) The medical assistant should check for accuracy. 
D) The material should promote specific pharmaceutical companies. 
A) Material should be written using lay language at the sixth- to eighth-grade level. 
B) Information should be well organized. 
C) The medical assistant should check for accuracy. 
D) The material should promote specific pharmaceutical companies.

Question 8

You are responsible for developing a patient education pamphlet on diabetes mellitus.Which factor is most important to remember?

Accepted Answer

A) Using correct medical terminology about the disease process 
B) Creating a comprehensive, complex description of the complications of the disease 
C) Using language that a sixth- to eighth-grader can understand 
D) Creating different pamphlets for male and female patients 
A) Using correct medical terminology about the disease process 
B) Creating a comprehensive, complex description of the complications of the disease 
C) Using language that a sixth- to eighth-grader can understand 
D) Creating different pamphlets for male and female patients

Question 9

The medical assistant just completed a short teaching intervention with Mr.Ignatio and his wife about diabetic foot care.Summarize the details that should be included in the documentation entry.

Accepted Answer

Documentation should clearly describe th

Question 10

The best educational resource for disease conditions can be found at .com sites.

Accepted Answer

A) True 
 B)False

Question 11

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participate in a support group.

Accepted Answer

A) True 
 B)False

Question 12

Mr.Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition.Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques.What is the best approach?

Accepted Answer

A) Tell Mr.Ignatio they will discuss his circulation problems at the next visit. 
B) Continue with the lesson on glucometers, because that material is more important. 
C) Give Mr.Ignatio a handout about foot care. 
D) Explain the importance of foot care and then cover questions about his glucometer. 
A) Tell Mr.Ignatio they will discuss his circulation problems at the next visit. 
B) Continue with the lesson on glucometers, because that material is more important. 
C) Give Mr.Ignatio a handout about foot care. 
D) Explain the importance of foot care and then cover questions about his glucometer.

Question 13

Which of the following factors affects a patient's learning?

Accepted Answer

A) Perception of the disease 
B) Age 
C) Emotional state 
D) Learning style 
E) All of the above 
A) Perception of the disease 
B) Age 
C) Emotional state 
D) Learning style 
E) All of the above

Question 14

Describe the role of the medical assistant as the patient educator.

Accepted Answer

The role of the medical assistant in pat

Question 15

Discuss the guidelines for patient education.

Accepted Answer

Guidelines for patient education are as

Question 16

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Accepted Answer

A) Denial 
B) Anger 
C) Depression 
D) Isolation 
A) Denial 
B) Anger 
C) Depression 
D) Isolation

Question 17

Diagram and explain how to develop and implement a patient education plan.

Accepted Answer

The parts of the teaching plan include a

Question 18

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Accepted Answer

A) True 
 B)False

Question 19

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

Accepted Answer

A) True 
 B)False

Question 20

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Accepted Answer

A) True 
 B)False

Exam 29: Patient Education

Depression is a normal part of the grief process.

Providing adequate, correct, and understandable information to patients is integral to the __________ consent mandate in the Patients' Bill of Rights.

A helpful tool for testing patient understanding of material is to consistently ask for __________ throughout the intervention.

Although Mr.Ignatio refuses to accept the seriousness of his disease, the medical assistant should immediately suggest that he start attending a support group for diabetics at the local hospital.

When suggesting possible education tools, the medical assistant should encourage the patient to conduct his or her own research for informative Web sites.

HIPAA restrictions on PHI dictate:

Which of the following is not a guideline to follow when developing or ordering educational supplies?

You are responsible for developing a patient education pamphlet on diabetes mellitus.Which factor is most important to remember?

The medical assistant just completed a short teaching intervention with Mr.Ignatio and his wife about diabetic foot care.Summarize the details that should be included in the documentation entry.

The best educational resource for disease conditions can be found at .com sites.

A patient who is actively using defense mechanisms can be helped best by encouraging that the patient participate in a support group.

Mr.Ignatio tells Taylor, the medical assistant, that he is really worried about developing foot ulcers because of his diabetic condition.Taylor has only 10 minutes to spend on patient education today, and he planned to review glucometer techniques.What is the best approach?

Which of the following factors affects a patient's learning?

Describe the role of the medical assistant as the patient educator.

Discuss the guidelines for patient education.

During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis?

Diagram and explain how to develop and implement a patient education plan.

If a patient is in pain, the patient teaching session should be completed immediately so that the patient can go home and rest.

Teaching interventions should be postponed if the patient is extremely anxious or agitated.

Reflection can be an excellent communication tool to use when a patient is angry about a diagnosis.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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