Question 1

Often the success of a business is directly related to effective communication.

Accepted Answer

A) True 
 B)False

Question 2

One of the medical assistant's most important characteristics is a strong __________.

Accepted Answer

work ethic
Work ethics are set

Question 3

Credibility is the perceived competence or character of a person.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following terms is spelled correctly?

Accepted Answer

A) tolorance 
B) tolerance 
A) tolorance 
B) tolerance

Question 5

The medical assistant should use some __________ when discussing private affairs with the supervisor.

Accepted Answer

discretion
Discretio

Question 6

A medical assistant might be terminated for:

Accepted Answer

A) consistent tardiness 
B) insubordination 
C) discussing personal issues with patients 
D) all of the above 
A) consistent tardiness 
B) insubordination 
C) discussing personal issues with patients 
D) all of the above

Question 7

An implication or something suggested by a word or thing is a(n) __________.

Accepted Answer

connotation
Giving a

Question 8

The questionnaire used to diagnose issues associated with alcohol is called:

Accepted Answer

A) RAGE 
B) PAGE 
C) CAGE 
D) GAGE 
A) RAGE 
B) PAGE 
C) CAGE 
D) GAGE

Question 9

Which of the following statements about professionalism is not true?

Accepted Answer

A) It must be practiced at all times in the workplace. 
B) It can lead to wage increases and promotions. 
C) Unacceptable behavior is detrimental to the medical assistant's career. 
D) Student medical assistants are naturally professional on the externship even if they are not professional at school. 
A) It must be practiced at all times in the workplace. 
B) It can lead to wage increases and promotions. 
C) Unacceptable behavior is detrimental to the medical assistant's career. 
D) Student medical assistants are naturally professional on the externship even if they are not professional at school.

Question 10

Which of the following is not one of the four criteria for substance abuse?

Accepted Answer

A) Continued use despite social or interpersonal problems 
B) Repeated use but able to fulfill obligations at work and school 
C) Repeated use resulting in physically hazardous situations 
D) Use resulting in legal problems 
A) Continued use despite social or interpersonal problems 
B) Repeated use but able to fulfill obligations at work and school 
C) Repeated use resulting in physically hazardous situations 
D) Use resulting in legal problems

Question 11

Office politics:

Accepted Answer

A) are always negative 
B) are always a source of tension 
C) can be positive 
D) are underhanded schemes 
A) are always negative 
B) are always a source of tension 
C) can be positive 
D) are underhanded schemes

Question 12

Great exaggerations and manipulations of the truth can affect employee __________.

Accepted Answer

morale
Employee mora

Question 13

When supervisors give a medical assistant a task to do, they count on the medical assistant's __________ so that the task is carried out accurately and in a timely manner.

Accepted Answer

dependability
Dependable medic

Question 14

Deciding which tasks are most important is called:

Accepted Answer

A) modification 
B) teaching 
C) prioritizing 
D) procrastinating 
A) modification 
B) teaching 
C) prioritizing 
D) procrastinating

Question 15

When educating the patient, the medical assistant should have a professional __________ of concern and helpfulness.

Accepted Answer

attitude
The medical

Question 16

Which of the following terms is spelled correctly?

Accepted Answer

A) competent 
B) compatent 
A) competent 
B) compatent

Question 17

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Accepted Answer

persona
The persona is an indi

Question 18

Staying out late and shortchanging sleep during the workweek is __________ to the medical assistant's professional life.

Accepted Answer

detrimental
Somethin

Question 19

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be:

Accepted Answer

A) detrimental 
B) commensurate 
C) professional 
D) morale 
A) detrimental 
B) commensurate 
C) professional 
D) morale

Exam 4: Professional Behavior in the Workplace

Often the success of a business is directly related to effective communication.

One of the medical assistant's most important characteristics is a strong __________.

Credibility is the perceived competence or character of a person.

Which of the following terms is spelled correctly?

The medical assistant should use some __________ when discussing private affairs with the supervisor.

A medical assistant might be terminated for:

An implication or something suggested by a word or thing is a(n) __________.

The questionnaire used to diagnose issues associated with alcohol is called:

Which of the following statements about professionalism is not true?

Which of the following is not one of the four criteria for substance abuse?

Office politics:

Great exaggerations and manipulations of the truth can affect employee __________.

When supervisors give a medical assistant a task to do, they count on the medical assistant's __________ so that the task is carried out accurately and in a timely manner.

Deciding which tasks are most important is called:

When educating the patient, the medical assistant should have a professional __________ of concern and helpfulness.

Which of the following terms is spelled correctly?

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Staying out late and shortchanging sleep during the workweek is __________ to the medical assistant's professional life.

A person who is characterized by or conforms to the technical or ethical standards of a certain profession is considered to be:

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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