Question 1

Job evaluation is almost always the basis for developing a

Accepted Answer

A)  wage survey. 
B)  wage structure. 
C)  bonus system. 
D)  profit-sharing program. 
E)  performance appraisal. 
A)  wage survey. 
B)  wage structure. 
C)  bonus system. 
D)  profit-sharing program. 
E)  performance appraisal.

Question 2

Chevron's 60,000 employees work for thirteen major operating companies in fifty-eight countries. Each national unit does business according to the needs of its market. Effective management of human resources in such a complex environment is an awesome task, and the key to success is reliable, accurate management information. Thus, Chevron developed an online human resources information system, which is a critical tool in managing its human resources. As expected, one of the broad goals of the human resources information system is to help management

Accepted Answer

A)  prepare specific job or position descriptions. 
B)  write a job specification for the computer programmer. 
C)  develop a replacement chart. 
D)  send greetings to employees on their birthdays. 
E)  utilize human resources efficiently to meet organizational goals. 
A)  prepare specific job or position descriptions. 
B)  write a job specification for the computer programmer. 
C)  develop a replacement chart. 
D)  send greetings to employees on their birthdays. 
E)  utilize human resources efficiently to meet organizational goals.

Question 3

Training may be used in an organization to educate employees on all of the following except

Accepted Answer

A)  product information. 
B)  motivation. 
C)  business ethics. 
D)  customer service. 
E)  technical aspects of the job. 
A)  product information. 
B)  motivation. 
C)  business ethics. 
D)  customer service. 
E)  technical aspects of the job.

Question 4

HR Solutions, Inc. (HRSI)
HR Solutions, Inc. (HRSI) is a human resources management company that specializes in helping small companies learn the proper ways of handling human resources issues and activities. The company teaches the various activities that are involved in HR management, as well as teaching companies how to plan for the future. HRSI even helps companies downsize without having their reputations suffer. However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition. Another main objective of HRSI is to increase cultural diversity within every organization that it helps. HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees. This is a critical decision for the company because it is supposed to be the expert on this issue. Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
-Refer to HR Solutions, Inc. When HRSI helps small companies with the development phase of human resource management, it is involved with which of the following activities?

Accepted Answer

A)  Profit sharing 
B)  Training 
C)  Downsizing 
D)  Determining health benefits 
E)  Attrition 
A)  Profit sharing 
B)  Training 
C)  Downsizing 
D)  Determining health benefits 
E)  Attrition

Question 5

HR Solutions, Inc. (HRSI)
HR Solutions, Inc. (HRSI) is a human resources management company that specializes in helping small companies learn the proper ways of handling human resources issues and activities. The company teaches the various activities that are involved in HR management, as well as teaching companies how to plan for the future. HRSI even helps companies downsize without having their reputations suffer. However, according to HRSI, an ideal situation would be one where all companies downsize simply by attrition. Another main objective of HRSI is to increase cultural diversity within every organization that it helps. HRSI management believes that this diversity is the key to the introduction of successful new ideas into any organization.
HRSI is in the process of hiring new employees. This is a critical decision for the company because it is supposed to be the expert on this issue. Once the selection is done, HRSI will need to train its employees effectively so that they will be able to maintain the good image of the company.
-Refer to HR Solutions, Inc. Since HRSI puts a great deal of emphasis on cultural diversity, it needs to inform its clients about its advantages. These include all of the following except

Accepted Answer

A)  profit sharing. 
B)  cost. 
C)  flexibility. 
D)  creativity. 
E)  problem solving. 
A)  profit sharing. 
B)  cost. 
C)  flexibility. 
D)  creativity. 
E)  problem solving.

Question 6

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American offered ____ training for some jobs.

Accepted Answer

A)  simulation 
B)  classroom 
C)  seminar 
D)  on-the-job 
E)  role playing 
A)  simulation 
B)  classroom 
C)  seminar 
D)  on-the-job 
E)  role playing

Question 7

When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

Accepted Answer

A)  hire more workers. 
B)  lay off workers. 
C)  fire as many workers as possible. 
D)  allow production workers to relax more on the production line. 
E)  force all of the extra workers to seek early retirement. 
A)  hire more workers. 
B)  lay off workers. 
C)  fire as many workers as possible. 
D)  allow production workers to relax more on the production line. 
E)  force all of the extra workers to seek early retirement.

Question 8

What is the problem-solving approach to performance feedback interviews?

Accepted Answer

A)  This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior. 
B)  In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together. 
C)  This is when the superior has only negative results of a performance appraisal to discuss with her employee. Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having. 
D)  In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement. 
E)  In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand. 
A)  This type of approach allows the employee to give herself her own performance evaluation and to set her own goals while discussing them with her superior. 
B)  In this type of interview, the employee may come to the superior at any time and ask how she is doing and express any problems she is having so that they might come up with solutions together. 
C)  This is when the superior has only negative results of a performance appraisal to discuss with her employee. Thus, they spend a great deal of time coming up with solutions to the many problems the employee is having. 
D)  In this approach, the superior conveys both the good and bad aspects of the appraisal with the employee, and she then offers the employee solutions for the areas needing improvement. 
E)  In this type of interview, the superior tells the employee what has been right and wrong, she gives the employee a chance to respond, and then they come up with agreed-upon solutions to the problems at hand.

Question 9

A situation in which participants act out the roles of others so that they can better understand those roles is called

Accepted Answer

A)  simulation training. 
B)  conferences. 
C)  on-the-job training. 
D)  role playing. 
E)  seminars. 
A)  simulation training. 
B)  conferences. 
C)  on-the-job training. 
D)  role playing. 
E)  seminars.

Question 10

How does a replacement chart differ from a skills inventory? What is the purpose of each?

Accepted Answer

A replacement chart and a skills invento

Question 11

You have been charged with finding out whether your company has violated the concept of comparable worth. After gathering all the facts, you find the company guilty because

Accepted Answer

A)  jobs requiring about the same level of training and skill receive significantly different pay. 
B)  equal jobs are paid equally. 
C)  unequal jobs are paid unequally. 
D)  equal jobs are paid unequally. 
E)  jobs requiring about the same education receive the same pay. 
A)  jobs requiring about the same level of training and skill receive significantly different pay. 
B)  equal jobs are paid equally. 
C)  unequal jobs are paid unequally. 
D)  equal jobs are paid unequally. 
E)  jobs requiring about the same education receive the same pay.

Question 12

Gabriela wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

Accepted Answer

A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory. 
A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory.

Question 13

Sally earned a 10 percent increase in her salary and received the entire increase at the beginning of the year, with the stipulation that she would not leave the company in that year. Five months later, she quit her job and went to work for a competitor. She had to return the 10 percent payment she had received because she had violated a rule for

Accepted Answer

A)  lump-sum salary increase. 
B)  profit sharing. 
C)  commission. 
D)  employee benefit. 
E)  wage compensation. 
A)  lump-sum salary increase. 
B)  profit sharing. 
C)  commission. 
D)  employee benefit. 
E)  wage compensation.

Question 14

Edwin Marsalam was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Edwin experienced ____ training.

Accepted Answer

A)  simulation 
B)  classroom 
C)  seminar 
D)  on-the-job 
E)  role playing 
A)  simulation 
B)  classroom 
C)  seminar 
D)  on-the-job 
E)  role playing

Question 15

Compensation and benefits are related to employee motivation.

Accepted Answer

A) True 
 B)False

Question 16

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Accepted Answer

A)  performance appraisals. 
B)  skills inventories. 
C)  training and development. 
D)  job evaluations. 
E)  job analyses. 
A)  performance appraisals. 
B)  skills inventories. 
C)  training and development. 
D)  job evaluations. 
E)  job analyses.

Question 17

Two useful tools for estimating the supply of needed human resources are the

Accepted Answer

A)  recruiting chart and skills inventory. 
B)  employee survey and skills chart. 
C)  performance appraisal and replacement chart. 
D)  replacement chart and skills inventory. 
E)  skills inventory and attrition graph. 
A)  recruiting chart and skills inventory. 
B)  employee survey and skills chart. 
C)  performance appraisal and replacement chart. 
D)  replacement chart and skills inventory. 
E)  skills inventory and attrition graph.

Question 18

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Accepted Answer

A) True 
 B)False

Question 19

Firms with federal government contracts that exceed $50,000 must have an affirmative action program.

Accepted Answer

A) True 
 B)False

Question 20

Today, most companies do not require employment applications.

Accepted Answer

A) True 
 B)False

Job evaluation is almost always the basis for developing a

Training may be used in an organization to educate employees on all of the following except

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American offered ____ training for some jobs.

When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

What is the problem-solving approach to performance feedback interviews?

A situation in which participants act out the roles of others so that they can better understand those roles is called

How does a replacement chart differ from a skills inventory? What is the purpose of each?

You have been charged with finding out whether your company has violated the concept of comparable worth. After gathering all the facts, you find the company guilty because

Gabriela wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

Edwin Marsalam was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Edwin experienced ____ training.

Compensation and benefits are related to employee motivation.

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Two useful tools for estimating the supply of needed human resources are the

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Firms with federal government contracts that exceed $50,000 must have an affirmative action program.

Today, most companies do not require employment applications.

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters

Exam 9: Attracting and Retaining the Best Employees

Job evaluation is almost always the basis for developing a

Training may be used in an organization to educate employees on all of the following except

American Airlines found that for some jobs it was unwise to train workers on equipment used at the work site. Therefore, a special classroom facility was set up for instruction on operating equipment like that found in some departments. By doing this, American offered ____ training for some jobs.

When sales drop each summer at Vail Mountain Resorts, a high-quality destination ski area, the resort owners temporarily have too many employees to service the reduced number of tourists that enjoy the area during the warmer months. In this situation, the resorts most likely would

What is the problem-solving approach to performance feedback interviews?

A situation in which participants act out the roles of others so that they can better understand those roles is called

How does a replacement chart differ from a skills inventory? What is the purpose of each?

You have been charged with finding out whether your company has violated the concept of comparable worth. After gathering all the facts, you find the company guilty because

Gabriela wanted to know about the skills and experience needed to qualify for a management position with JCPenney. Thus, he called and asked the personnel specialist to send him a job

Edwin Marsalam was assigned to a senior employee responsible for instructing new computer programmers. Because of this senior employee's instruction, White gained hands-on experience under normal working conditions. Edwin experienced ____ training.

Compensation and benefits are related to employee motivation.

Assessing employees' performance levels to make objective personnel decisions is accomplished by

Two useful tools for estimating the supply of needed human resources are the

The process of preparing managers and other professionals to assume increased responsibility in present and future positions is called employee training.

Firms with federal government contracts that exceed $50,000 must have an affirmative action program.

Today, most companies do not require employment applications.

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters