Question 1

What is a new employee orientation? What subjects might reasonably be covered for a new clerical employee?

Accepted Answer

A new employee orientation is a process

Question 2

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

Accepted Answer

A)  pre-employment testing. 
B)  recruitment. 
C)  internal recruitment. 
D)  an orientation process. 
E)  compensation. 
A)  pre-employment testing. 
B)  recruitment. 
C)  internal recruitment. 
D)  an orientation process. 
E)  compensation.

Question 3

Lois walked into ABC Company to pick up an application for a secretarial job. When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position. The receptionist gave Lois a job

Accepted Answer

A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory. 
A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory.

Question 4

Suppose HP's minorities work at a multicultural plant, which provides a comfortable learning environment before they are assigned to their permanent positions within the company. Such a diversity training program will help HP develop a strong reputation for managing diversity, which is likely to lead to which of the following competitive advantages?

Accepted Answer

A)  Cost 
B)  Resource acquisition 
C)  Marketing edge 
D)  Creativity 
E)  Problem solving 
A)  Cost 
B)  Resource acquisition 
C)  Marketing edge 
D)  Creativity 
E)  Problem solving

Question 5

There are three forms of performance feedback interviews. In the tell-and-sell approach, the

Accepted Answer

A)  employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is. 
B)  employee listens as the superior tells him how bad his performance over the past year has been, and then the superior attempts to get him to agree to leave the company. 
C)  superior tells the employee what his perception of the employee's performance has been, and then the employee tries to sell him on his view of his own performance. 
D)  superior tells the employee how great his performance has been, and then the superior tries to sell him on accepting a position in another department of the company. 
E)  superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation. 
A)  employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is. 
B)  employee listens as the superior tells him how bad his performance over the past year has been, and then the superior attempts to get him to agree to leave the company. 
C)  superior tells the employee what his perception of the employee's performance has been, and then the employee tries to sell him on his view of his own performance. 
D)  superior tells the employee how great his performance has been, and then the superior tries to sell him on accepting a position in another department of the company. 
E)  superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation.

Question 6

Job specification is a systematic procedure for studying jobs to determine their various elements and requirements.

Accepted Answer

A) True 
 B)False

Question 7

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.

Accepted Answer

A) True 
 B)False

Question 8

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. This database can be referred to as a

Accepted Answer

A)  replacement record. 
B)  skill appraisal system. 
C)  skills inventory. 
D)  skills database. 
E)  replacement chart. 
A)  replacement record. 
B)  skill appraisal system. 
C)  skills inventory. 
D)  skills database. 
E)  replacement chart.

Question 9

The two main purposes of employment applications are to identify candidates for further consideration and to provide background information for interviewers.

Accepted Answer

A) True 
 B)False

Question 10

Information on evolving technologies, industry staffing practices, projected economic trends, the particular company's future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting

Accepted Answer

A)  human resources supply. 
B)  the level of industry unemployment. 
C)  human resources demand. 
D)  the quality of new applicants in the job market. 
E)  trends in the global market with regard to new skills. 
A)  human resources supply. 
B)  the level of industry unemployment. 
C)  human resources demand. 
D)  the quality of new applicants in the job market. 
E)  trends in the global market with regard to new skills.

Question 11

Generally, human resources management is a responsibility shared by line managers and

Accepted Answer

A)  top management. 
B)  unions. 
C)  foremen. 
D)  HRM specialists. 
E)  vestibule centers. 
A)  top management. 
B)  unions. 
C)  foremen. 
D)  HRM specialists. 
E)  vestibule centers.

Question 12

John works for Texas Instruments. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?

Accepted Answer

A)  Maintaining a certain level of human resources 
B)  Developing and training human resources 
C)  Human resources planning 
D)  Orientation and employee relations 
E)  Acquiring human resources 
A)  Maintaining a certain level of human resources 
B)  Developing and training human resources 
C)  Human resources planning 
D)  Orientation and employee relations 
E)  Acquiring human resources

Question 13

All of the following are relevant areas for employment tests except

Accepted Answer

A)  aptitudes. 
B)  skills. 
C)  abilities. 
D)  job-related knowledge. 
E)  all of the above are relevant areas for employment tests. 
A)  aptitudes. 
B)  skills. 
C)  abilities. 
D)  job-related knowledge. 
E)  all of the above are relevant areas for employment tests.

Question 14

Jefferson, Inc. (JI)
Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
-Refer to Jefferson, Inc. JI management needs to know that effective reward systems must do which of the following?

Accepted Answer

A)  Distinguish the best from the rest. 
B)  Enable employees to satisfy basic needs. 
C)  Provide noncomparable rewards to those offered by other firms so JI can be differentiated. 
D)  Distribute to the top performers only in the organization. 
E)  Recognize that all people have the same needs, which can be satisfied with more money. 
A)  Distinguish the best from the rest. 
B)  Enable employees to satisfy basic needs. 
C)  Provide noncomparable rewards to those offered by other firms so JI can be differentiated. 
D)  Distribute to the top performers only in the organization. 
E)  Recognize that all people have the same needs, which can be satisfied with more money.

Question 15

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to

Accepted Answer

A)  assess their aptitudes, skills, and abilities. 
B)  identify applicants who are worthy of further scrutiny. 
C)  get a better indication of the applicant's communication skills―both written and verbal. 
D)  determine whether they want to select the applicant for hire. 
E)  find out if the applicant knows anyone who currently works at the company. 
A)  assess their aptitudes, skills, and abilities. 
B)  identify applicants who are worthy of further scrutiny. 
C)  get a better indication of the applicant's communication skills―both written and verbal. 
D)  determine whether they want to select the applicant for hire. 
E)  find out if the applicant knows anyone who currently works at the company.

Question 16

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

Accepted Answer

A)  a skills inventory. 
B)  external recruiting. 
C)  internal recruiting. 
D)  vestibule selection. 
E)  external replacement. 
A)  a skills inventory. 
B)  external recruiting. 
C)  internal recruiting. 
D)  vestibule selection. 
E)  external replacement.

Question 17

The recent act that requires an organization with fifty or more employees to make health insurance available to employees or pay an assessment so employees can purchase their own health insurance is known as the ____ Act.

Accepted Answer

A)  Family and Medical Leave 
B)  Affordable Care 
C)  Occupational Safety and Health 
D)  Worker Adjustment and Health 
E)  National Labor Relations 
A)  Family and Medical Leave 
B)  Affordable Care 
C)  Occupational Safety and Health 
D)  Worker Adjustment and Health 
E)  National Labor Relations

Question 18

Evaluation of employees' current and potential accomplishments and contributions to a firm is called performance appraisal.

Accepted Answer

A) True 
 B)False

Question 19

Define human resources management (HRM), and discuss the overall activities involved in each of its three main phases.

Accepted Answer

Human resources management (HRM) is the

Question 20

Upper management needs to know the results of training evaluations because

Accepted Answer

A)  only top managers should know the results. 
B)  the results may be the basis for making decisions about the training program itself. 
C)  training is inexpensive. 
D)  all training is cost effective. 
E)  all employees need training. 
A)  only top managers should know the results. 
B)  the results may be the basis for making decisions about the training program itself. 
C)  training is inexpensive. 
D)  all training is cost effective. 
E)  all employees need training.

Exam 9: Attracting and Retaining the Best Employees

What is a new employee orientation? What subjects might reasonably be covered for a new clerical employee?

New employees at Disney World in Orlando spend their first several days learning what it means to be a "cast member" by studying the traditions that are Disney. This is called

Lois walked into ABC Company to pick up an application for a secretarial job. When she asked about the duties and working conditions, the busy receptionist handed her a document that gave her a clear picture of the position. The receptionist gave Lois a job

There are three forms of performance feedback interviews. In the tell-and-sell approach, the

Job specification is a systematic procedure for studying jobs to determine their various elements and requirements.

The need to enforce the Occupational Safety and Health Act of 1970 led to the creation of OSHA.

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. This database can be referred to as a

The two main purposes of employment applications are to identify candidates for further consideration and to provide background information for interviewers.

Information on evolving technologies, industry staffing practices, projected economic trends, the particular company's future business ventures, new products, and projected expansions or contractions of certain product lines can be helpful in predicting

Generally, human resources management is a responsibility shared by line managers and

John works for Texas Instruments. His tasks involve traveling to nearby colleges, interviewing students for hire after graduation, selecting certain ones to be invited for an office visit, and acquainting them with the facilities. He is in which phase of the HRM process?

All of the following are relevant areas for employment tests except

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

The recent act that requires an organization with fifty or more employees to make health insurance available to employees or pay an assessment so employees can purchase their own health insurance is known as the ____ Act.

Evaluation of employees' current and potential accomplishments and contributions to a firm is called performance appraisal.

Define human resources management (HRM), and discuss the overall activities involved in each of its three main phases.

Upper management needs to know the results of training evaluations because

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

Filters