Question 1

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.

Accepted Answer

A) True 
 B)False

Question 2

In what ways can disabled persons benefit from the provisions of the Americans with Disabilities Act?

Accepted Answer

The Americans with Disabilities Act (ADA

Question 3

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Accepted Answer

A)  job analysis. 
B)  employee relations. 
C)  human resources planning. 
D)  performance appraisal. 
E)  employee communication programs. 
A)  job analysis. 
B)  employee relations. 
C)  human resources planning. 
D)  performance appraisal. 
E)  employee communication programs.

Question 4

Managers should view cultural diversity as an opportunity rather than as a limitation.

Accepted Answer

A) True 
 B)False

Question 5

Jefferson, Inc. (JI)
Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
-Refer to Jefferson, Inc. If JI management discovers that its female employees generally make less than its male employees, it may want to study the ____ of positions occupied by men and women.

Accepted Answer

A)  job analysis 
B)  monthly salary 
C)  comparable worth 
D)  incentive payments 
E)  hourly wages 
A)  job analysis 
B)  monthly salary 
C)  comparable worth 
D)  incentive payments 
E)  hourly wages

Question 6

Global Industries has just issued new appraisal forms to all managers. The company has requested that each subordinate be rated according to how closely the appraisal describes the employee. One statement reads, "This employee is never late for work." The employee would be given a rating of any number from 1 (strongly agree) to 5 (strongly disagree). Global Industries' new form is an example of a(n) ____ appraisal method.

Accepted Answer

A)  external 
B)  objective 
C)  judgmental 
D)  internal 
E)  infrequently used 
A)  external 
B)  objective 
C)  judgmental 
D)  internal 
E)  infrequently used

Question 7

Perhaps the most widely used selection technique is the

Accepted Answer

A)  employment test. 
B)  interview. 
C)  assessment center. 
D)  employment application. 
E)  reference check. 
A)  employment test. 
B)  interview. 
C)  assessment center. 
D)  employment application. 
E)  reference check.

Question 8

A government agency has assigned a staff member to investigate complaints about employment discrimination at Shadows and Sun, Inc. The staff person probably works for the

Accepted Answer

A)  EEOC. 
B)  NLRB. 
C)  OSHA. 
D)  FTC. 
E)  EPA. 
A)  EEOC. 
B)  NLRB. 
C)  OSHA. 
D)  FTC. 
E)  EPA.

Question 9

Because today's employees are better educated, they want greater flexibility and independence, competitive compensation, and a better quality of life.

Accepted Answer

A) True 
 B)False

Question 10

The executive orders that prescribe that employers actively encourage job applications from members of minority groups and hire qualified employees from minority groups that are not fully represented in their organization is known as ___.

Accepted Answer

A)  Title VII of the Civil Rights Act of 1964 
B)  affirmative action 
C)  Age Discrimination in Employment Act 
D)  Fair Labor Standards Act 
E)  Affirmative Diversity 
A)  Title VII of the Civil Rights Act of 1964 
B)  affirmative action 
C)  Age Discrimination in Employment Act 
D)  Fair Labor Standards Act 
E)  Affirmative Diversity

Question 11

Jefferson, Inc. (JI)
Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees.
JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed.
-Refer to Jefferson, Inc. When JI management considers performance appraisal, various techniques and methods are either objective or ____ in nature.

Accepted Answer

A)  measurable 
B)  marginal 
C)  judgmental 
D)  goal-oriented 
E)  personal 
A)  measurable 
B)  marginal 
C)  judgmental 
D)  goal-oriented 
E)  personal

Question 12

As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except

Accepted Answer

A)  location of the company cafeteria. 
B)  introduction to coworkers. 
C)  interviewing skills. 
D)  career paths within the firm. 
E)  company benefits. 
A)  location of the company cafeteria. 
B)  introduction to coworkers. 
C)  interviewing skills. 
D)  career paths within the firm. 
E)  company benefits.

Question 13

The distribution of a percentage of a firm's profits among its employees is called

Accepted Answer

A)  an incentive payment. 
B)  employee benefits. 
C)  a tax shelter. 
D)  remuneration. 
E)  profit sharing. 
A)  an incentive payment. 
B)  employee benefits. 
C)  a tax shelter. 
D)  remuneration. 
E)  profit sharing.

Question 14

OSHA is charged with enforcing Title VII.

Accepted Answer

A) True 
 B)False

Question 15

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on

Accepted Answer

A)  a skills inventory. 
B)  external recruiting. 
C)  internal recruiting. 
D)  vestibule selection. 
E)  external replacement. 
A)  a skills inventory. 
B)  external recruiting. 
C)  internal recruiting. 
D)  vestibule selection. 
E)  external replacement.

Question 16

Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

Accepted Answer

A) True 
 B)False

Question 17

As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years. Harry was engaged in what form of training and development?

Accepted Answer

A)  Classroom lecture 
B)  On-the-job learning 
C)  Conference and seminars 
D)  Role playing 
E)  Simulations 
A)  Classroom lecture 
B)  On-the-job learning 
C)  Conference and seminars 
D)  Role playing 
E)  Simulations

Question 18

Legislation regarding personnel practices has been primarily in the areas of employee rights, job safety, and elimination of discrimination.

Accepted Answer

A) True 
 B)False

Question 19

Intel's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous. If properly integrated, which of the following outcomes is Intel likely to experience if it maintains a diverse workforce?

Accepted Answer

A)  Increased costs 
B)  Decreased efficiency 
C)  Increased employee turnover 
D)  Increased creativity 
E)  Increased communication difficulties 
A)  Increased costs 
B)  Decreased efficiency 
C)  Increased employee turnover 
D)  Increased creativity 
E)  Increased communication difficulties

Question 20

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

Accepted Answer

A)  Subjective 
B)  Judgmental 
C)  Objective 
D)  Quantitative 
E)  Qualitative 
A)  Subjective 
B)  Judgmental 
C)  Objective 
D)  Quantitative 
E)  Qualitative

Exam 9: Attracting and Retaining the Best Employees

The collection of data on prevailing wage rates within an industry or geographic area is referred to as a wage survey.

In what ways can disabled persons benefit from the provisions of the Americans with Disabilities Act?

Periodically, employees at Southwest Airlines complete satisfaction surveys that management uses to improve employee job satisfaction. This is an example of

Managers should view cultural diversity as an opportunity rather than as a limitation.

Perhaps the most widely used selection technique is the

A government agency has assigned a staff member to investigate complaints about employment discrimination at Shadows and Sun, Inc. The staff person probably works for the

Because today's employees are better educated, they want greater flexibility and independence, competitive compensation, and a better quality of life.

The executive orders that prescribe that employers actively encourage job applications from members of minority groups and hire qualified employees from minority groups that are not fully represented in their organization is known as ___.

As an HRM specialist, you are responsible for orienting a new group of employees. Your orientation topics will include all but of the following except

The distribution of a percentage of a firm's profits among its employees is called

OSHA is charged with enforcing Title VII.

Chandler Corporation is interested in attracting managers who can contribute new perspectives to the managerial process. Chandler should concentrate on

Performance appraisal is the evaluation of an employee's current and potential levels of performance within a firm.

As a form of training and development, Harry attended a gathering where he listened to a speech from someone who was twenty years his senior and had been in the business for forty years. Harry was engaged in what form of training and development?

Legislation regarding personnel practices has been primarily in the areas of employee rights, job safety, and elimination of discrimination.

Intel's corporate workforce diversity staff helps to ensure that the company's workforce does not become homogeneous. If properly integrated, which of the following outcomes is Intel likely to experience if it maintains a diverse workforce?

If Jennifer is told by her superior that one of her goals for the year is to raise her sales figures by 10 percent over last year, she is being appraised using which type of method?

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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