Question 1

Job analysis provides a job description and a job specification for a particular position.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a compensation decision?

Accepted Answer

A)  The wage-level decision 
B)  The individual-wage decision 
C)  The wage-cut decision 
D)  The wage-structure decision 
E)  Both C and D 
A)  The wage-level decision 
B)  The individual-wage decision 
C)  The wage-cut decision 
D)  The wage-structure decision 
E)  Both C and D

Question 3

One organization carefully observes candidates' mannerisms, another uses gut feelings, and still another compares the candidates' grade point averages when making a ____ decision.

Accepted Answer

A)  human resources planning 
B)  selection 
C)  recruiting 
D)  testing 
E)  retirement 
A)  human resources planning 
B)  selection 
C)  recruiting 
D)  testing 
E)  retirement

Question 4

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.

Accepted Answer

A) True 
 B)False

Question 5

After informing his employer that he had cancer, Maury was abruptly fired. The federal legislation that prohibits discrimination against qualified individuals with disabilities is

Accepted Answer

A)  the Fair Labor Standards Act. 
B)  the Americans with Disabilities Act. 
C)  the Equal Pay Act. 
D)  Title VII of the Civil Rights Act of 1964. 
E)  the National Labor Relations Act. 
A)  the Fair Labor Standards Act. 
B)  the Americans with Disabilities Act. 
C)  the Equal Pay Act. 
D)  Title VII of the Civil Rights Act of 1964. 
E)  the National Labor Relations Act.

Question 6

A list specifying qualifications necessary for a particular position is called a job

Accepted Answer

A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory. 
A)  description. 
B)  specification. 
C)  analysis. 
D)  orientation. 
E)  inventory.

Question 7

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.

Accepted Answer

A) True 
 B)False

Question 8

A firm attempting to reduce the size of its workforce may use several approaches. The approach most likely to be saved as a last resort is

Accepted Answer

A)  attrition. 
B)  early retirement. 
C)  firing. 
D)  hiring freeze. 
E)  layoff. 
A)  attrition. 
B)  early retirement. 
C)  firing. 
D)  hiring freeze. 
E)  layoff.

Question 9

Human resources management is the sole responsibility of line managers.

Accepted Answer

A) True 
 B)False

Question 10

People who can verify background information and provide personal evaluations of candidates are called

Accepted Answer

A)  informants. 
B)  colleagues. 
C)  references. 
D)  assessors. 
E)  paraprofessionals. 
A)  informants. 
B)  colleagues. 
C)  references. 
D)  assessors. 
E)  paraprofessionals.

Question 11

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

Accepted Answer

A)  instituting a job analysis procedure. 
B)  recruiting with ads in a local newspaper. 
C)  having prospective employees complete application forms. 
D)  asking its personnel department to provide a listing of all current salespeople. 
E)  analyzing new applicants for their potential job skills. 
A)  instituting a job analysis procedure. 
B)  recruiting with ads in a local newspaper. 
C)  having prospective employees complete application forms. 
D)  asking its personnel department to provide a listing of all current salespeople. 
E)  analyzing new applicants for their potential job skills.

Question 12

The results of training evaluations should not be made known to all those involved in training programs.

Accepted Answer

A) True 
 B)False

Question 13

Mr. Pines thought Ms. Smith was the ideal employee. Smith was an impressive person and attended all social functions of the company. However, during the past year she had trouble meeting sales quotas. Nevertheless, on her performance appraisal, Pines rated Smith as one of the top salespeople. On hearing this, other salespeople complained that Pines must guard against ____ in rating Smith.

Accepted Answer

A)  allowing poor performance on one activity to influence his overall judgment 
B)  allowing recent performance to be overemphasized 
C)  discriminating on the basis of gender 
D)  overemphasizing some issues and underemphasizing others 
E)  discriminating on the basis of race and age 
A)  allowing poor performance on one activity to influence his overall judgment 
B)  allowing recent performance to be overemphasized 
C)  discriminating on the basis of gender 
D)  overemphasizing some issues and underemphasizing others 
E)  discriminating on the basis of race and age

Question 14

The reduction in the workforce that normally occurs when employees leave a company is called

Accepted Answer

A)  attrition. 
B)  retirement. 
C)  layoff. 
D)  termination. 
E)  reduction. 
A)  attrition. 
B)  retirement. 
C)  layoff. 
D)  termination. 
E)  reduction.

Question 15

All employers are required by law to provide certain benefits to their employees. An example of such a benefit would be

Accepted Answer

A)  health insurance. 
B)  unemployment insurance. 
C)  reduced-price cafeterias. 
D)  pension programs. 
E)  life insurance. 
A)  health insurance. 
B)  unemployment insurance. 
C)  reduced-price cafeterias. 
D)  pension programs. 
E)  life insurance.

Question 16

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

Accepted Answer

A)  Classroom teaching and lectures 
B)  Role playing 
C)  Conference and seminars 
D)  On-the-job methods 
E)  Simulations 
A)  Classroom teaching and lectures 
B)  Role playing 
C)  Conference and seminars 
D)  On-the-job methods 
E)  Simulations

Question 17

Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands. To do so, Martin would first

Accepted Answer

A)  draft job descriptions. 
B)  write job specifications. 
C)  conduct job analysis. 
D)  set up job orientations. 
E)  prepare a skills inventory. 
A)  draft job descriptions. 
B)  write job specifications. 
C)  conduct job analysis. 
D)  set up job orientations. 
E)  prepare a skills inventory.

Question 18

The average cost of employee benefits is about ____ percent of total compensation.

Accepted Answer

A)  18 
B)  22 
C)  30 
D)  38 
E)  41 
A)  18 
B)  22 
C)  30 
D)  38 
E)  41

Question 19

The most humane form of workforce reduction is

Accepted Answer

A)  attrition. 
B)  layoff. 
C)  early retirement. 
D)  termination. 
E)  employee strikes. 
A)  attrition. 
B)  layoff. 
C)  early retirement. 
D)  termination. 
E)  employee strikes.

Question 20

What is cultural diversity, and why is it an important issue?

Accepted Answer

Cultural diversity refers to the variety

Exam 9: Attracting and Retaining the Best Employees

Job analysis provides a job description and a job specification for a particular position.

Which of the following is not a compensation decision?

One organization carefully observes candidates' mannerisms, another uses gut feelings, and still another compares the candidates' grade point averages when making a ____ decision.

Forecasting the human resources supply for a company is based on workforce statistics and industry growth projections provided by the United States Census Bureau.

After informing his employer that he had cancer, Maury was abruptly fired. The federal legislation that prohibits discrimination against qualified individuals with disabilities is

A list specifying qualifications necessary for a particular position is called a job

Workplace diversity is forcing managers to learn to supervise and motivate people with a broader range of value systems.

A firm attempting to reduce the size of its workforce may use several approaches. The approach most likely to be saved as a last resort is

Human resources management is the sole responsibility of line managers.

People who can verify background information and provide personal evaluations of candidates are called

When Foot Locker, a retailer of athletic shoes, wanted to study the various elements and requirements of the positions needed to staff a store in a large mall, it most likely began by

The results of training evaluations should not be made known to all those involved in training programs.

The reduction in the workforce that normally occurs when employees leave a company is called

All employers are required by law to provide certain benefits to their employees. An example of such a benefit would be

Ford recently hired twenty employees to work in various departments of the company. On the first day, all twenty had the same orientation and attended the same training and development sessions. They were most likely engaged in what form of training?

Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands. To do so, Martin would first

The average cost of employee benefits is about ____ percent of total compensation.

The most humane form of workforce reduction is

What is cultural diversity, and why is it an important issue?

Exploring the World of Business and Economics

A: Being Ethical and Socially Responsible

B: Being Ethical and Socially Responsible

A: Exploring Global Business

B: Exploring Global Business

Choosing a Form of Business Ownership

Small Business, Entrepreneurship, and Franchises

Understanding the Management Process

Creating a Flexible Organization

Producing Quality Goods and Services

Motivating and Satisfying Employees and Teams

Enhancing Union-Management Relations

Building Customer Relationships Through Effective Marketing

A: Creating and Pricing Products That Satisfy Customers

B: Creating and Pricing Products That Satisfy Customers

Wholesaling, Retailing, and Physical Distribution

Developing Integrated Marketing Communications

Social Media, E-Business, and Accounting

Using Management and Accounting Information

Understanding Money, Banking, and Credit

Mastering Financial Management

A: Understanding Personal Finances and Investments

B: Understanding Personal Finances and Investments

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