Question 1

Which of the following statements best describes smoothing over the conflict?

Accepted Answer

A)  It refers to corporate downsizing and tightening of expenses. 
B)  It involves managers pretending "we are all one big happy family," and acting like the conflict does not exist. 
C)  It refers to actions such as firing, transferring, or having an employee quit. 
D)  It involves a manager, observing a conflict between two employees, stepping up and saying, "this is the way it is going to be, and that ends it." 
E)  It involves a manager discussing the cause of the conflict. 
A)  It refers to corporate downsizing and tightening of expenses. 
B)  It involves managers pretending "we are all one big happy family," and acting like the conflict does not exist. 
C)  It refers to actions such as firing, transferring, or having an employee quit. 
D)  It involves a manager, observing a conflict between two employees, stepping up and saying, "this is the way it is going to be, and that ends it." 
E)  It involves a manager discussing the cause of the conflict.

Question 2

Introducing changes suddenly reduces the amount of job-related stress experienced by employees.

Accepted Answer

A) True 
 B)False

Question 3

Computers and advanced communications,in the form of laptops and blackberries,have tremendously reduced the level of stress for today's employees.

Accepted Answer

A) True 
 B)False

Question 4

When the credit or blame for the success or failure of a particular assignment cannot be determined between two departments,_____ leads to conflict.

Accepted Answer

A)  common resource dependence 
B)  mutual departmental dependence 
C)  unequal departmental dependence 
D)  goal segmentation 
E)  role ambiguity 
A)  common resource dependence 
B)  mutual departmental dependence 
C)  unequal departmental dependence 
D)  goal segmentation 
E)  role ambiguity

Question 5

A person who rudely rejects a simple request from a subordinate after he or she has been rebuffed by the boss demonstrates negativism.

Accepted Answer

A) True 
 B)False

Question 6

An intangible cost associated with troubled employees is damaged public image.

Accepted Answer

A) True 
 B)False

Question 7

Alienation occurs when employees do not participate in decision making.

Accepted Answer

A) True 
 B)False

Question 8

Discuss four factors that inhibit implementing effective reward systems.

Accepted Answer

The four factors that inhibit implementi

Question 9

Which of the following statements is a myth regarding conflict?

Accepted Answer

A)  Most conflicts can be managed. 
B)  Conflict can motivate change. 
C)  All conflicts can be resolved. 
D)  Conflict can help build relationships between people. 
E)  Conflict is a normal part of life within an organization. 
A)  Most conflicts can be managed. 
B)  Conflict can motivate change. 
C)  All conflicts can be resolved. 
D)  Conflict can help build relationships between people. 
E)  Conflict is a normal part of life within an organization.

Question 10

Which of the following statements do organizations generally assume about management of conflict?

Accepted Answer

A)  It is unavoidable. 
B)  It produces appropriate reactions by the persons involved. 
C)  It creates a polarization within an organization. 
D)  It is natural. 
E)  It occurs when people have similar goals. 
A)  It is unavoidable. 
B)  It produces appropriate reactions by the persons involved. 
C)  It creates a polarization within an organization. 
D)  It is natural. 
E)  It occurs when people have similar goals.

Question 11

_____ is defined as a personal stress generated by reliance on technological devices,a panicky feeling when they fail,a state of near-constant stimulation,or being constantly "plugged-in."

Accepted Answer

A)  Information overload 
B)  Alienation 
C)  Technostress 
D)  Repetitive stress 
E)  Computer stress 
A)  Information overload 
B)  Alienation 
C)  Technostress 
D)  Repetitive stress 
E)  Computer stress

Question 12

Which of the following conflicts is internal to the individual and is probably the most difficult form of conflict to analyze?

Accepted Answer

A)  Political 
B)  Organizational 
C)  Intergroup 
D)  Interpersonal 
E)  Intrapersonal 
A)  Political 
B)  Organizational 
C)  Intergroup 
D)  Interpersonal 
E)  Intrapersonal

Question 13

_____ is broadly defined as strategies used to minimize conflict in a diverse workplace,in both domestic and international settings.

Accepted Answer

A)  Organizational agility 
B)  Organizational diplomacy 
C)  Organizational picketing 
D)  Organizational audit 
E)  Organizational chart 
A)  Organizational agility 
B)  Organizational diplomacy 
C)  Organizational picketing 
D)  Organizational audit 
E)  Organizational chart

Question 14

What are some potentially useful effects of conflict?

Accepted Answer

The useful effects of conflict are as fo

Question 15

_____ occurs when work is no longer meaningful to a person.

Accepted Answer

A)  Technostress 
B)  Acute crisis 
C)  Organizational conflict 
D)  Structural conflict 
E)  Burnout 
A)  Technostress 
B)  Acute crisis 
C)  Organizational conflict 
D)  Structural conflict 
E)  Burnout

Question 16

_____ is the mental or physical condition that results from a perceived threat of danger and the pressure to remove it.

Accepted Answer

A)  Displacement 
B)  Stress 
C)  Negativism 
D)  Conflict 
E)  Agonism 
A)  Displacement 
B)  Stress 
C)  Negativism 
D)  Conflict 
E)  Agonism

Question 17

List the critical elements of employee assistance programs.

Accepted Answer

Critical elements of an employee assista

Question 18

_____ conflict is started purposely and is often undertaken with an elaborate battle plan.

Accepted Answer

A)  Intrapersonal 
B)  Interpersonal 
C)  Organizational 
D)  Political 
E)  Intergroup 
A)  Intrapersonal 
B)  Interpersonal 
C)  Organizational 
D)  Political 
E)  Intergroup

Question 19

In regression,as an adjustive reaction to frustration and anxiety,an employee _____.

Accepted Answer

A)  devotes himself or herself to a pursuit with increased vigor 
B)  expresses emotional conflicts through disabilities or pain 
C)  returns to a less mature level of adjustment in the face of frustration 
D)  excludes from consciousness impulses and feelings that are psychologically disturbing 
E)  breaks psychological contact with the environment 
A)  devotes himself or herself to a pursuit with increased vigor 
B)  expresses emotional conflicts through disabilities or pain 
C)  returns to a less mature level of adjustment in the face of frustration 
D)  excludes from consciousness impulses and feelings that are psychologically disturbing 
E)  breaks psychological contact with the environment

Question 20

Confrontation is generally considered to be the most effective method of resolving conflict.

Accepted Answer

A) True 
 B)False

Which of the following statements best describes smoothing over the conflict?

Introducing changes suddenly reduces the amount of job-related stress experienced by employees.

Computers and advanced communications,in the form of laptops and blackberries,have tremendously reduced the level of stress for today's employees.

When the credit or blame for the success or failure of a particular assignment cannot be determined between two departments,_____ leads to conflict.

A person who rudely rejects a simple request from a subordinate after he or she has been rebuffed by the boss demonstrates negativism.

An intangible cost associated with troubled employees is damaged public image.

Alienation occurs when employees do not participate in decision making.

Discuss four factors that inhibit implementing effective reward systems.

Which of the following statements is a myth regarding conflict?

Which of the following statements do organizations generally assume about management of conflict?

_____ is defined as a personal stress generated by reliance on technological devices,a panicky feeling when they fail,a state of near-constant stimulation,or being constantly "plugged-in."

Which of the following conflicts is internal to the individual and is probably the most difficult form of conflict to analyze?

_____ is broadly defined as strategies used to minimize conflict in a diverse workplace,in both domestic and international settings.

What are some potentially useful effects of conflict?

_____ occurs when work is no longer meaningful to a person.

_____ is the mental or physical condition that results from a perceived threat of danger and the pressure to remove it.

List the critical elements of employee assistance programs.

_____ conflict is started purposely and is often undertaken with an elaborate battle plan.

In regression,as an adjustive reaction to frustration and anxiety,an employee _____.

Confrontation is generally considered to be the most effective method of resolving conflict.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 15: Managing Conflict and Stress

Which of the following statements best describes smoothing over the conflict?

Introducing changes suddenly reduces the amount of job-related stress experienced by employees.

Computers and advanced communications,in the form of laptops and blackberries,have tremendously reduced the level of stress for today's employees.

When the credit or blame for the success or failure of a particular assignment cannot be determined between two departments,_____ leads to conflict.

A person who rudely rejects a simple request from a subordinate after he or she has been rebuffed by the boss demonstrates negativism.

An intangible cost associated with troubled employees is damaged public image.

Alienation occurs when employees do not participate in decision making.

Discuss four factors that inhibit implementing effective reward systems.

Which of the following statements is a myth regarding conflict?

Which of the following statements do organizations generally assume about management of conflict?

_____ is defined as a personal stress generated by reliance on technological devices,a panicky feeling when they fail,a state of near-constant stimulation,or being constantly "plugged-in."

Which of the following conflicts is internal to the individual and is probably the most difficult form of conflict to analyze?

_____ is broadly defined as strategies used to minimize conflict in a diverse workplace,in both domestic and international settings.

What are some potentially useful effects of conflict?

_____ occurs when work is no longer meaningful to a person.

_____ is the mental or physical condition that results from a perceived threat of danger and the pressure to remove it.

List the critical elements of employee assistance programs.

_____ conflict is started purposely and is often undertaken with an elaborate battle plan.

In regression,as an adjustive reaction to frustration and anxiety,an employee _____.

Confrontation is generally considered to be the most effective method of resolving conflict.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters