Question 1

Which of the following instances best describe perceived conflict?

Accepted Answer

A)  When basic conditions for conflict exist but have not yet been recognized 
B)  When employees become short-tempered with one another 
C)  When arguments or damaged feelings are no longer privately held 
D)  When an employee begins to complain that his or her manager does not like him or her 
E)  When conflict results in firings, punishments, or future difficulties 
A)  When basic conditions for conflict exist but have not yet been recognized 
B)  When employees become short-tempered with one another 
C)  When arguments or damaged feelings are no longer privately held 
D)  When an employee begins to complain that his or her manager does not like him or her 
E)  When conflict results in firings, punishments, or future difficulties

Question 2

A manager's most important contribution for resolving interpersonal conflict is to enforce specific solutions immediately.

Accepted Answer

A) True 
 B)False

Question 3

Identify the types of structural conflict.

Accepted Answer

The various types of structural conflict

Question 4

Technostress can be defined as personal stress generated by reliance on technological devices.

Accepted Answer

A) True 
 B)False

Question 5

Conflicts enable participants to get a better understanding and awareness of their opponent's functions and problems.

Accepted Answer

A) True 
 B)False

Question 6

Workaholics are always the most efficient employees.

Accepted Answer

A) True 
 B)False

Question 7

A manager who,having been blocked in some administrative pursuit,devotes his or her energy to the tasks that can easily be handled by his or her subordinates demonstrates displacement.

Accepted Answer

A) True 
 B)False

Question 8

Employees returning from a sabbatical generally report that they return with a deeper commitment to their job.

Accepted Answer

A) True 
 B)False

Question 9

Defense mechanisms are behaviors used to cope with frustration and anxiety.

Accepted Answer

A) True 
 B)False

Question 10

The danger from workplace violence comes solely from extreme physical violence.

Accepted Answer

A) True 
 B)False

Question 11

At the _____ stage of conflict,employees become short-tempered with one another.

Accepted Answer

A)  felt 
B)  latent 
C)  manifest 
D)  aftermath 
E)  perceived 
A)  felt 
B)  latent 
C)  manifest 
D)  aftermath 
E)  perceived

Question 12

_____ is an adjustive reaction to frustration and anxiety that involves an employee justifying undesirable behavior by providing acceptable explanations for that behavior.

Accepted Answer

A)  Displacement 
B)  Rationalization 
C)  Compensation 
D)  Negativism 
E)  Withdrawal 
A)  Displacement 
B)  Rationalization 
C)  Compensation 
D)  Negativism 
E)  Withdrawal

Question 13

Role overload occurs when an employee _____.

Accepted Answer

A)  is asked to do more than time permits 
B)  is afraid of performing poorly or failing 
C)  feels pressure for high achievement 
D)  does not participate in decision making 
E)  is uncertain about what is expected in the job 
A)  is asked to do more than time permits 
B)  is afraid of performing poorly or failing 
C)  feels pressure for high achievement 
D)  does not participate in decision making 
E)  is uncertain about what is expected in the job

Question 14

When dealing with interpersonal conflicts with hostile-aggressives,managers must resort to direct confrontation.

Accepted Answer

A) True 
 B)False

Question 15

_____ conflict arises when individuals become dissatisfied with their roles relative to the roles of others.

Accepted Answer

A)  Intrapersonal 
B)  Organizational 
C)  Structural 
D)  Intergroup 
E)  Interpersonal 
A)  Intrapersonal 
B)  Organizational 
C)  Structural 
D)  Intergroup 
E)  Interpersonal

Question 16

_____ conflict usually results from the promotion of self-interests on the part of an individual or a group.

Accepted Answer

A)  Interpersonal 
B)  Political 
C)  Organizational 
D)  Structural 
E)  Intergroup 
A)  Interpersonal 
B)  Political 
C)  Organizational 
D)  Structural 
E)  Intergroup

Question 17

In a structural conflict,rewarding the individual performances of the conflicting departments reduces the conflict.

Accepted Answer

A) True 
 B)False

Question 18

Manifest conflict begins to emerge when employees become short-tempered with one another.

Accepted Answer

A) True 
 B)False

Question 19

Dissonance is a result of _____ conflict.

Accepted Answer

A)  goal 
B)  vision 
C)  interpersonal 
D)  structural 
E)  political 
A)  goal 
B)  vision 
C)  interpersonal 
D)  structural 
E)  political

Question 20

Third-party intervention has been found to be the least effective method of resolving conflict.

Accepted Answer

A) True 
 B)False

Which of the following instances best describe perceived conflict?

A manager's most important contribution for resolving interpersonal conflict is to enforce specific solutions immediately.

Identify the types of structural conflict.

Technostress can be defined as personal stress generated by reliance on technological devices.

Conflicts enable participants to get a better understanding and awareness of their opponent's functions and problems.

Workaholics are always the most efficient employees.

A manager who,having been blocked in some administrative pursuit,devotes his or her energy to the tasks that can easily be handled by his or her subordinates demonstrates displacement.

Employees returning from a sabbatical generally report that they return with a deeper commitment to their job.

Defense mechanisms are behaviors used to cope with frustration and anxiety.

The danger from workplace violence comes solely from extreme physical violence.

At the _____ stage of conflict,employees become short-tempered with one another.

_____ is an adjustive reaction to frustration and anxiety that involves an employee justifying undesirable behavior by providing acceptable explanations for that behavior.

Role overload occurs when an employee _____.

When dealing with interpersonal conflicts with hostile-aggressives,managers must resort to direct confrontation.

_____ conflict arises when individuals become dissatisfied with their roles relative to the roles of others.

_____ conflict usually results from the promotion of self-interests on the part of an individual or a group.

In a structural conflict,rewarding the individual performances of the conflicting departments reduces the conflict.

Manifest conflict begins to emerge when employees become short-tempered with one another.

Dissonance is a result of _____ conflict.

Third-party intervention has been found to be the least effective method of resolving conflict.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 15: Managing Conflict and Stress

Which of the following instances best describe perceived conflict?

A manager's most important contribution for resolving interpersonal conflict is to enforce specific solutions immediately.

Identify the types of structural conflict.

Technostress can be defined as personal stress generated by reliance on technological devices.

Conflicts enable participants to get a better understanding and awareness of their opponent's functions and problems.

Workaholics are always the most efficient employees.

A manager who,having been blocked in some administrative pursuit,devotes his or her energy to the tasks that can easily be handled by his or her subordinates demonstrates displacement.

Employees returning from a sabbatical generally report that they return with a deeper commitment to their job.

Defense mechanisms are behaviors used to cope with frustration and anxiety.

The danger from workplace violence comes solely from extreme physical violence.

At the _____ stage of conflict,employees become short-tempered with one another.

_____ is an adjustive reaction to frustration and anxiety that involves an employee justifying undesirable behavior by providing acceptable explanations for that behavior.

Role overload occurs when an employee _____.

When dealing with interpersonal conflicts with hostile-aggressives,managers must resort to direct confrontation.

_____ conflict arises when individuals become dissatisfied with their roles relative to the roles of others.

_____ conflict usually results from the promotion of self-interests on the part of an individual or a group.

In a structural conflict,rewarding the individual performances of the conflicting departments reduces the conflict.

Manifest conflict begins to emerge when employees become short-tempered with one another.

Dissonance is a result of _____ conflict.

Third-party intervention has been found to be the least effective method of resolving conflict.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters