Question 1

Intergroup conflict is defined as a _____.

Accepted Answer

A)  conflict arising from the organizational structure 
B)  conflict between two or more individuals with opposing personalities 
C)  conflict due to barriers between the drive and the goal 
D)  conflict that arises due to the presence of opposing personalities in individuals 
E)  conflict arising out of the positions individuals occupy in the organization 
A)  conflict arising from the organizational structure 
B)  conflict between two or more individuals with opposing personalities 
C)  conflict due to barriers between the drive and the goal 
D)  conflict that arises due to the presence of opposing personalities in individuals 
E)  conflict arising out of the positions individuals occupy in the organization

Question 2

For top- and mid-level managers,a chief source of burnout is the "career plateau."

Accepted Answer

A) True 
 B)False

Question 3

Role ambiguity causes stress as the employee _____.

Accepted Answer

A)  feels pressure for high achievement 
B)  is afraid of performing poorly 
C)  has responsibility for other people 
D)  is uncertain about what is expected in the job 
E)  is incompetent at a job 
A)  feels pressure for high achievement 
B)  is afraid of performing poorly 
C)  has responsibility for other people 
D)  is uncertain about what is expected in the job 
E)  is incompetent at a job

Question 4

Which of the following is an example of an employee assistance program?

Accepted Answer

A)  A program that is designed to prevent illness and enhance employee well-being. 
B)  A system of periodic employee training addressing such issues as workplace policies and warning signs of violence. 
C)  A program that allows the employee to take time off, often with some pay cut, while retaining benefits. 
D)  A program that employs a coordinator who evaluates the employee's problem only sufficiently to make a referral to the proper clinic for diagnosis. 
E)  A program that attempts to include such things as periodic medical exams, stop-smoking clinics, immunizations, and so on. 
A)  A program that is designed to prevent illness and enhance employee well-being. 
B)  A system of periodic employee training addressing such issues as workplace policies and warning signs of violence. 
C)  A program that allows the employee to take time off, often with some pay cut, while retaining benefits. 
D)  A program that employs a coordinator who evaluates the employee's problem only sufficiently to make a referral to the proper clinic for diagnosis. 
E)  A program that attempts to include such things as periodic medical exams, stop-smoking clinics, immunizations, and so on.

Question 5

A program that includes such things as periodic medical exams,stop-smoking clinics,education on improved dietary practices,is known as a(n)_____ program.

Accepted Answer

A)  rehabilitation 
B)  affirmative action 
C)  workplace stress 
D)  sabbatical 
E)  wellness 
A)  rehabilitation 
B)  affirmative action 
C)  workplace stress 
D)  sabbatical 
E)  wellness

Question 6

Mutual departmental dependence creates a potential for _____ conflict.

Accepted Answer

A)  interpersonal 
B)  intrapersonal 
C)  organizational 
D)  structural 
E)  political 
A)  interpersonal 
B)  intrapersonal 
C)  organizational 
D)  structural 
E)  political

Question 7

Samuel is an assistant manager at Gibson Foods.After his idea for business improvement is shot down during a committee meeting,Samuel picks apart every new suggestion that comes up.Such an adjustive reaction to cope with frustration and anxiety is referred to as _____.

Accepted Answer

A)  negativism 
B)  regression 
C)  conversion 
D)  repression 
E)  resignation 
A)  negativism 
B)  regression 
C)  conversion 
D)  repression 
E)  resignation

Question 8

Conflict between employees and the organization itself is known as intergroup conflict.

Accepted Answer

A) True 
 B)False

Question 9

In attempting to deal with _____,employees occasionally cut themselves off from peers and support groups.

Accepted Answer

A)  role conflict 
B)  goal conflict 
C)  intergroup conflict 
D)  structural conflict 
E)  intrapersonal conflict 
A)  role conflict 
B)  goal conflict 
C)  intergroup conflict 
D)  structural conflict 
E)  intrapersonal conflict

Question 10

Role ambiguities lead to _____ conflicts.

Accepted Answer

A)  structural 
B)  organizational 
C)  interpersonal 
D)  intrapersonal 
E)  personality 
A)  structural 
B)  organizational 
C)  interpersonal 
D)  intrapersonal 
E)  personality

Question 11

Many organizations approach the management of conflict with the assumption that conflict is unavoidable.

Accepted Answer

A) True 
 B)False

Question 12

Discuss some general myths about conflict.Also list the assumptions that organizations use for management of conflict.

Accepted Answer

The myths regarding conflict are as foll

Question 13

After a conflict has been ended,the _____ stage establishes new conditions that lead either to an effective cooperation or a new,more severe conflict.

Accepted Answer

A)  latent conflict 
B)  manifest conflict 
C)  felt conflict 
D)  conflict aftermath 
E)  perceived conflict 
A)  latent conflict 
B)  manifest conflict 
C)  felt conflict 
D)  conflict aftermath 
E)  perceived conflict

Question 14

At the _____ stage of conflict,the behavior of the participants makes the existence of the conflict apparent to others not directly involved.

Accepted Answer

A)  felt 
B)  perceived 
C)  manifest 
D)  aftermath 
E)  latent 
A)  felt 
B)  perceived 
C)  manifest 
D)  aftermath 
E)  latent

Question 15

Outline the psychological process involved in fantasy and rationalization as adjustive reactions to frustration and anxiety.Provide an illustration for each.

Accepted Answer

Psychological process of fantasy: Daydre

Question 16

At the _____ stage of conflict,the basic conditions of conflict exist but have not yet been recognized.

Accepted Answer

A)  perceived 
B)  felt 
C)  latent 
D)  manifest 
E)  aftermath 
A)  perceived 
B)  felt 
C)  latent 
D)  manifest 
E)  aftermath

Question 17

Opposing personalities often result in _____ conflict.

Accepted Answer

A)  intrapersonal 
B)  organizational 
C)  structural 
D)  intergroup 
E)  interpersonal 
A)  intrapersonal 
B)  organizational 
C)  structural 
D)  intergroup 
E)  interpersonal

Question 18

Changes in policies that negatively affect employees are a source of _____ conflict.

Accepted Answer

A)  interpersonal 
B)  political 
C)  organizational 
D)  intrapersonal 
E)  intergroup 
A)  interpersonal 
B)  political 
C)  organizational 
D)  intrapersonal 
E)  intergroup

Question 19

When an employee asks to discuss a personal problem,the manager should look for signs of _____ conflict.

Accepted Answer

A)  intrapersonal 
B)  political 
C)  organizational 
D)  structural 
E)  intergroup 
A)  intrapersonal 
B)  political 
C)  organizational 
D)  structural 
E)  intergroup

Question 20

Discussing the problem casually and then offering solutions is one of the methods of managing interpersonal conflict with negativists.

Accepted Answer

A) True 
 B)False

Intergroup conflict is defined as a _____.

For top- and mid-level managers,a chief source of burnout is the "career plateau."

Role ambiguity causes stress as the employee _____.

Which of the following is an example of an employee assistance program?

A program that includes such things as periodic medical exams,stop-smoking clinics,education on improved dietary practices,is known as a(n)_____ program.

Mutual departmental dependence creates a potential for _____ conflict.

Samuel is an assistant manager at Gibson Foods.After his idea for business improvement is shot down during a committee meeting,Samuel picks apart every new suggestion that comes up.Such an adjustive reaction to cope with frustration and anxiety is referred to as _____.

Conflict between employees and the organization itself is known as intergroup conflict.

In attempting to deal with _____,employees occasionally cut themselves off from peers and support groups.

Role ambiguities lead to _____ conflicts.

Many organizations approach the management of conflict with the assumption that conflict is unavoidable.

Discuss some general myths about conflict.Also list the assumptions that organizations use for management of conflict.

After a conflict has been ended,the _____ stage establishes new conditions that lead either to an effective cooperation or a new,more severe conflict.

At the _____ stage of conflict,the behavior of the participants makes the existence of the conflict apparent to others not directly involved.

Outline the psychological process involved in fantasy and rationalization as adjustive reactions to frustration and anxiety.Provide an illustration for each.

At the _____ stage of conflict,the basic conditions of conflict exist but have not yet been recognized.

Opposing personalities often result in _____ conflict.

Changes in policies that negatively affect employees are a source of _____ conflict.

When an employee asks to discuss a personal problem,the manager should look for signs of _____ conflict.

Discussing the problem casually and then offering solutions is one of the methods of managing interpersonal conflict with negativists.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 15: Managing Conflict and Stress

Intergroup conflict is defined as a _____.

For top- and mid-level managers,a chief source of burnout is the "career plateau."

Role ambiguity causes stress as the employee _____.

Which of the following is an example of an employee assistance program?

A program that includes such things as periodic medical exams,stop-smoking clinics,education on improved dietary practices,is known as a(n)_____ program.

Mutual departmental dependence creates a potential for _____ conflict.

Samuel is an assistant manager at Gibson Foods.After his idea for business improvement is shot down during a committee meeting,Samuel picks apart every new suggestion that comes up.Such an adjustive reaction to cope with frustration and anxiety is referred to as _____.

Conflict between employees and the organization itself is known as intergroup conflict.

In attempting to deal with _____,employees occasionally cut themselves off from peers and support groups.

Role ambiguities lead to _____ conflicts.

Many organizations approach the management of conflict with the assumption that conflict is unavoidable.

Discuss some general myths about conflict.Also list the assumptions that organizations use for management of conflict.

After a conflict has been ended,the _____ stage establishes new conditions that lead either to an effective cooperation or a new,more severe conflict.

At the _____ stage of conflict,the behavior of the participants makes the existence of the conflict apparent to others not directly involved.

Outline the psychological process involved in fantasy and rationalization as adjustive reactions to frustration and anxiety.Provide an illustration for each.

At the _____ stage of conflict,the basic conditions of conflict exist but have not yet been recognized.

Opposing personalities often result in _____ conflict.

Changes in policies that negatively affect employees are a source of _____ conflict.

When an employee asks to discuss a personal problem,the manager should look for signs of _____ conflict.

Discussing the problem casually and then offering solutions is one of the methods of managing interpersonal conflict with negativists.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters