Question 1

Which of the following is an example of a technological change applicable to organizations?

Accepted Answer

A)  Budget adjustments 
B)  New government regulations 
C)  Policy changes 
D)  New processes 
E)  New social trends 
A)  Budget adjustments 
B)  New government regulations 
C)  Policy changes 
D)  New processes 
E)  New social trends D

Question 2

Which among the following communicate(s)how people in the organization should behave by establishing a value system?

Accepted Answer

A)  Corporate culture 
B)  Structural hierarchy 
C)  Groupthink 
D)  Orientation programs 
E)  Social facilitation 
A)  Corporate culture 
B)  Structural hierarchy 
C)  Groupthink 
D)  Orientation programs 
E)  Social facilitation A

Question 3

Which of the following is an example of a change that is internal to an organization?

Accepted Answer

A)  Budget adjustments 
B)  New government regulations 
C)  Economic trends 
D)  Political trends 
E)  Consumer trends 
A)  Budget adjustments 
B)  New government regulations 
C)  Economic trends 
D)  Political trends 
E)  Consumer trends A

Question 4

Majority of a new company's values reflect the values of the founder or chief executive.

Accepted Answer

A) True 
 B)False

Question 5

The learning organization is in essence a type of organization culture.

Accepted Answer

A) True 
 B)False

Question 6

Describe sensitivity training.

Accepted Answer

Sensitivity training is designed to make

Question 7

Work-hard/play-hard culture requires big-stakes decisions,with considerable time passing before the results are known.

Accepted Answer

A) True 
 B)False

Question 8

The most popular way of gathering data for the organizational development (OD)process is through personal interviews.

Accepted Answer

A) True 
 B)False

Question 9

Culture in an organization compares to behavior in a person.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about employees' reaction to change is true?

Accepted Answer

A)  If employees cannot foresee how the change will affect them, they will resign themselves to the change. 
B)  If employees perceive that the change does not fit their needs and hopes, they will accept the change without any resistance. 
C)  If employees see that the change cannot be avoided and is imminent, they will resist it and never accept it. 
D)  If employees see that the change is inevitable, they may first resist and then resign themselves to the change. 
E)  If employees are convinced that the change will make things worse, they will be motivated to make the change work. 
A)  If employees cannot foresee how the change will affect them, they will resign themselves to the change. 
B)  If employees perceive that the change does not fit their needs and hopes, they will accept the change without any resistance. 
C)  If employees see that the change cannot be avoided and is imminent, they will resist it and never accept it. 
D)  If employees see that the change is inevitable, they may first resist and then resign themselves to the change. 
E)  If employees are convinced that the change will make things worse, they will be motivated to make the change work.

Question 11

Pine and Acorn Consultancy has decided to undertake an organizational development program in order to improve organizational performance.The top management at the consultancy has collected data through survey questionnaires.Which of the following should be the next step of the OD effort?

Accepted Answer

A)  Evaluation 
B)  Education 
C)  Change planning 
D)  Intervention 
E)  Initiation 
A)  Evaluation 
B)  Education 
C)  Change planning 
D)  Intervention 
E)  Initiation

Question 12

Outline the advantages and criticisms of sensitivity training.

Accepted Answer

Sensitivity training has been both passi

Question 13

The purpose of the intervention phase of an organizational development effort is to share the information obtained in the diagnostic phase with the affected employees and help them understand the need for change.

Accepted Answer

A) True 
 B)False

Question 14

In what ways can the perceived impact of change affect the reaction of employees to the change?

Accepted Answer

Most employees' first reaction to change

Question 15

The _____ culture encourages employees to take few risks and to expect rapid feedback.

Accepted Answer

A)  low uncertainty avoidance 
B)  process 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho 
A)  low uncertainty avoidance 
B)  process 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho

Question 16

The end result of the evaluation phase of an organizational development effort is to identify specific problem areas and outline steps for resolving the problems.

Accepted Answer

A) True 
 B)False

Question 17

Pine and Acorn Communications develops large-scale advertising campaigns for its major clients in high tech industries like telecommunications and electronic equipments.These advertising campaigns are high-budget with rapid acceptance or failure.The company emphasizes on individualism and very low uncertainty avoidance.Pine and Acorn Communications most likely has a _____ culture.

Accepted Answer

A)  performance-reward 
B)  high achiever 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho 
A)  performance-reward 
B)  high achiever 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho

Question 18

The first step of Kurt Lewin's three-step model for change involves offering a clear and attractive option that represents new patterns of behavior.

Accepted Answer

A) True 
 B)False

Question 19

Harry is a senior manager at Pine and Acorn Consultancy.He has been given the responsibility of introducing and implementing a new performance analysis system for Pine and Acorn's consultants.According to John Kotter's eight-step method for leading change,which of the following would be the first step taken by Harry to implement the change successfully?

Accepted Answer

A)  Develop a vision and strategy 
B)  Establish a sense of urgency 
C)  Communicate the change vision 
D)  Anchor new approaches in the culture 
E)  Create a guiding coalition 
A)  Develop a vision and strategy 
B)  Establish a sense of urgency 
C)  Communicate the change vision 
D)  Anchor new approaches in the culture 
E)  Create a guiding coalition

Question 20

The environment plays a role in shaping the cultures of organizations.

Accepted Answer

A) True 
 B)False

Which of the following is an example of a technological change applicable to organizations?

Which among the following communicate(s)how people in the organization should behave by establishing a value system?

Which of the following is an example of a change that is internal to an organization?

Majority of a new company's values reflect the values of the founder or chief executive.

The learning organization is in essence a type of organization culture.

Describe sensitivity training.

Work-hard/play-hard culture requires big-stakes decisions,with considerable time passing before the results are known.

The most popular way of gathering data for the organizational development (OD)process is through personal interviews.

Culture in an organization compares to behavior in a person.

Which of the following statements about employees' reaction to change is true?

Pine and Acorn Consultancy has decided to undertake an organizational development program in order to improve organizational performance.The top management at the consultancy has collected data through survey questionnaires.Which of the following should be the next step of the OD effort?

Outline the advantages and criticisms of sensitivity training.

The purpose of the intervention phase of an organizational development effort is to share the information obtained in the diagnostic phase with the affected employees and help them understand the need for change.

In what ways can the perceived impact of change affect the reaction of employees to the change?

The _____ culture encourages employees to take few risks and to expect rapid feedback.

The end result of the evaluation phase of an organizational development effort is to identify specific problem areas and outline steps for resolving the problems.

The first step of Kurt Lewin's three-step model for change involves offering a clear and attractive option that represents new patterns of behavior.

The environment plays a role in shaping the cultures of organizations.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 16: Managing Change and Culture

Which of the following is an example of a technological change applicable to organizations?

Which among the following communicate(s)how people in the organization should behave by establishing a value system?

Which of the following is an example of a change that is internal to an organization?

Majority of a new company's values reflect the values of the founder or chief executive.

The learning organization is in essence a type of organization culture.

Describe sensitivity training.

Work-hard/play-hard culture requires big-stakes decisions,with considerable time passing before the results are known.

The most popular way of gathering data for the organizational development (OD)process is through personal interviews.

Culture in an organization compares to behavior in a person.

Which of the following statements about employees' reaction to change is true?

Pine and Acorn Consultancy has decided to undertake an organizational development program in order to improve organizational performance.The top management at the consultancy has collected data through survey questionnaires.Which of the following should be the next step of the OD effort?

Outline the advantages and criticisms of sensitivity training.

The purpose of the intervention phase of an organizational development effort is to share the information obtained in the diagnostic phase with the affected employees and help them understand the need for change.

In what ways can the perceived impact of change affect the reaction of employees to the change?

The _____ culture encourages employees to take few risks and to expect rapid feedback.

The end result of the evaluation phase of an organizational development effort is to identify specific problem areas and outline steps for resolving the problems.

The first step of Kurt Lewin's three-step model for change involves offering a clear and attractive option that represents new patterns of behavior.

The environment plays a role in shaping the cultures of organizations.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters