Question 1

Cutting costs through downsizing is an organization's best sustainable source of growth,competitive advantage,and new wealth.

Accepted Answer

A) True 
 B)False

Question 2

A thorough analysis in the evaluation phase of an organizational development effort often results in the identification of the most appropriate intervention method to use.

Accepted Answer

A) True 
 B)False

Question 3

According to Peter Senge,which of the following is a principle for creating a learning organization?

Accepted Answer

A)  Developing learning models 
B)  Developing structural models 
C)  Developing mental models 
D)  Developing systems tools 
E)  Developing teaching tools 
A)  Developing learning models 
B)  Developing structural models 
C)  Developing mental models 
D)  Developing systems tools 
E)  Developing teaching tools

Question 4

Harry is a senior manager at Pine and Acorn Consultancy.He has been given the responsibility of introducing and implementing a new performance analysis system for Pine and Acorn's consultants.He has established a sense of urgency for the change among the consultants.He has also formed a group of managers and employees to lead the change.According to John Kotter's eight-step method for leading change,which of the following would be the next step taken by Harry?

Accepted Answer

A)  Develop a vision and strategy 
B)  Empower broad-based action 
C)  Communicate the change vision 
D)  Anchor new approaches in the culture 
E)  Generate short-term wins 
A)  Develop a vision and strategy 
B)  Empower broad-based action 
C)  Communicate the change vision 
D)  Anchor new approaches in the culture 
E)  Generate short-term wins

Question 5

Outline the eight-step method for leading change that was developed by John Kotter.

Accepted Answer

The eight-step method for leading change

Question 6

Pine and Acorn Consultancy has decided to introduce a new performance analysis system for its consultants.Mark,a senior manager,has been assigned the task to ensure that all the employees eventually upgrade to the new system.He informs employees about the drawbacks of using the current system and also informs them that henceforth the incentives associated with the data entry in the older system would be discontinued.However,most consultants are comfortable using the old system and refuse to accept any change.This represents a failure in the _____ step of Lewin's three-step model for change.

Accepted Answer

A)  adjourning 
B)  facilitating 
C)  destabilizing 
D)  co-optation 
E)  unfreezing 
A)  adjourning 
B)  facilitating 
C)  destabilizing 
D)  co-optation 
E)  unfreezing

Question 7

The survey questionnaire method for gathering data takes more time than the personal interview method but can result in better information.

Accepted Answer

A) True 
 B)False

Question 8

What are the characteristics of a weak corporate culture?

Accepted Answer

The characteristics of a weak corporate

Question 9

The force field analysis approach states that change is a function of the forces that support or promote the change and those forces that oppose or resist the change.

Accepted Answer

A) True 
 B)False

Question 10

Pine and Acorn,a financial consultancy,had introduced a new performance analysis system for its consultants.This system required that consultants update details about their work on the system,failing which their incentives would be withheld.Initially,the consultants were enthusiastic about updating the system; currently however,it is being noticed that many of them are not performing this task regularly.This represents a failure in the _____ step of Lewin's three-step model for change.

Accepted Answer

A)  bolstering 
B)  facilitating 
C)  molding 
D)  co-optation 
E)  refreezing 
A)  bolstering 
B)  facilitating 
C)  molding 
D)  co-optation 
E)  refreezing

Question 11

Which of the following steps,of Lewin's three-step model for change,requires a changed behavior to be reinforced by the formal and informal reward systems and by the work group?

Accepted Answer

A)  Bolstering 
B)  Facilitating 
C)  Molding 
D)  Moving 
E)  Refreezing 
A)  Bolstering 
B)  Facilitating 
C)  Molding 
D)  Moving 
E)  Refreezing

Question 12

A_____ has been defined as an organization skilled at creating,acquiring,and transferring knowledge,and in modifying behavior to reflect the new knowledge.

Accepted Answer

A)  boundaryless organization 
B)  formal organization 
C)  learning organization 
D)  paper organization 
E)  hierarchical organization 
A)  boundaryless organization 
B)  formal organization 
C)  learning organization 
D)  paper organization 
E)  hierarchical organization

Question 13

According to Peter Senge's principles for creating a learning organization,_____ is the process of aligning a team so as to avoid wasted energy and to get the desired results.

Accepted Answer

A)  Team learning 
B)  Groupshift 
C)  Group polarization 
D)  Sensitivity training 
E)  T-group training 
A)  Team learning 
B)  Groupshift 
C)  Group polarization 
D)  Sensitivity training 
E)  T-group training

Question 14

An organization with a _____ culture is characterized by a constant presence of pressure to make the right decision because the employees make high risk decisions but do not get rapid feedback.

Accepted Answer

A)  high uncertainty avoidance 
B)  process 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho 
A)  high uncertainty avoidance 
B)  process 
C)  work-hard/play-hard 
D)  bet-your-company 
E)  tough-person, macho

Question 15

An organizational development effort starts with intervention.

Accepted Answer

A) True 
 B)False

Question 16

According to Robert Tucker,which of the following is a principle that organizations must embrace to successfully innovate in the future?

Accepted Answer

A)  Innovations must be confined to a few departments in the organization. 
B)  Organizations must exclude the lower levels of management from the innovation process. 
C)  Organizations must work constantly to improve its climate for innovation. 
D)  Participation in the decision making processes for innovation should be limited to the top management. 
E)  Organizations must emphasize on preserving the existing organizational culture and resist any form of change. 
A)  Innovations must be confined to a few departments in the organization. 
B)  Organizations must exclude the lower levels of management from the innovation process. 
C)  Organizations must work constantly to improve its climate for innovation. 
D)  Participation in the decision making processes for innovation should be limited to the top management. 
E)  Organizations must emphasize on preserving the existing organizational culture and resist any form of change.

Question 17

The component of culture that refers to the practices,whereby meanings are expressed,affirmed,and communicated to members is known as forms.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following types of changes applicable to organizations include restructuring of jobs,policies,and personnel changes?

Accepted Answer

A)  Technological changes 
B)  Environmental changes 
C)  Internal changes 
D)  Social changes 
E)  Economic changes 
A)  Technological changes 
B)  Environmental changes 
C)  Internal changes 
D)  Social changes 
E)  Economic changes

Question 19

Pine and Acorn Consultancy has decided to undertake an organizational development program to improve the organizational performance.Which of the following should be the first phase of this effort?

Accepted Answer

A)  Evaluation 
B)  Education 
C)  Change planning 
D)  Intervention 
E)  Diagnosis 
A)  Evaluation 
B)  Education 
C)  Change planning 
D)  Intervention 
E)  Diagnosis

Question 20

Harry is a senior manager at Pine and Acorn Consultancy.He has been given the responsibility of introducing and implementing a new performance analysis system for Pine and Acorn's consultants.He has already communicated the change vision to the consultants through various channels,such as the organization's newsletter and Web site,through team meetings and so on.According to John Kotter's eight-step method for leading change,which of the following would be the next step taken by Harry in order to implement the change successfully.

Accepted Answer

A)  Develop a vision and strategy 
B)  Empower broad-based action 
C)  Create a guiding coalition 
D)  Anchor new approaches in the culture 
E)  Generate short-term wins 
A)  Develop a vision and strategy 
B)  Empower broad-based action 
C)  Create a guiding coalition 
D)  Anchor new approaches in the culture 
E)  Generate short-term wins

Cutting costs through downsizing is an organization's best sustainable source of growth,competitive advantage,and new wealth.

A thorough analysis in the evaluation phase of an organizational development effort often results in the identification of the most appropriate intervention method to use.

According to Peter Senge,which of the following is a principle for creating a learning organization?

Outline the eight-step method for leading change that was developed by John Kotter.

The survey questionnaire method for gathering data takes more time than the personal interview method but can result in better information.

What are the characteristics of a weak corporate culture?

The force field analysis approach states that change is a function of the forces that support or promote the change and those forces that oppose or resist the change.

Which of the following steps,of Lewin's three-step model for change,requires a changed behavior to be reinforced by the formal and informal reward systems and by the work group?

A_____ has been defined as an organization skilled at creating,acquiring,and transferring knowledge,and in modifying behavior to reflect the new knowledge.

According to Peter Senge's principles for creating a learning organization,_____ is the process of aligning a team so as to avoid wasted energy and to get the desired results.

An organization with a _____ culture is characterized by a constant presence of pressure to make the right decision because the employees make high risk decisions but do not get rapid feedback.

An organizational development effort starts with intervention.

According to Robert Tucker,which of the following is a principle that organizations must embrace to successfully innovate in the future?

The component of culture that refers to the practices,whereby meanings are expressed,affirmed,and communicated to members is known as forms.

Which of the following types of changes applicable to organizations include restructuring of jobs,policies,and personnel changes?

Pine and Acorn Consultancy has decided to undertake an organizational development program to improve the organizational performance.Which of the following should be the first phase of this effort?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 16: Managing Change and Culture

Cutting costs through downsizing is an organization's best sustainable source of growth,competitive advantage,and new wealth.

A thorough analysis in the evaluation phase of an organizational development effort often results in the identification of the most appropriate intervention method to use.

According to Peter Senge,which of the following is a principle for creating a learning organization?

Outline the eight-step method for leading change that was developed by John Kotter.

The survey questionnaire method for gathering data takes more time than the personal interview method but can result in better information.

What are the characteristics of a weak corporate culture?

The force field analysis approach states that change is a function of the forces that support or promote the change and those forces that oppose or resist the change.

Which of the following steps,of Lewin's three-step model for change,requires a changed behavior to be reinforced by the formal and informal reward systems and by the work group?

A_____ has been defined as an organization skilled at creating,acquiring,and transferring knowledge,and in modifying behavior to reflect the new knowledge.

According to Peter Senge's principles for creating a learning organization,_____ is the process of aligning a team so as to avoid wasted energy and to get the desired results.

An organization with a _____ culture is characterized by a constant presence of pressure to make the right decision because the employees make high risk decisions but do not get rapid feedback.

An organizational development effort starts with intervention.

According to Robert Tucker,which of the following is a principle that organizations must embrace to successfully innovate in the future?

The component of culture that refers to the practices,whereby meanings are expressed,affirmed,and communicated to members is known as forms.

Which of the following types of changes applicable to organizations include restructuring of jobs,policies,and personnel changes?

Pine and Acorn Consultancy has decided to undertake an organizational development program to improve the organizational performance.Which of the following should be the first phase of this effort?

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters