Pine and Acorn Consultancy Has Decided to Introduce a New

Pine and Acorn Consultancy has decided to introduce a new performance analysis system for its consultants.Mark,a senior manager,has been assigned the task to ensure that all the employees eventually upgrade to the new system.He informs employees about the drawbacks of using the current system and also informs them that henceforth the incentives associated with the data entry in the older system would be discontinued.However,most consultants are comfortable using the old system and refuse to accept any change.This represents a failure in the _____ step of Lewin's three-step model for change.

A) adjourning
B) facilitating
C) destabilizing
D) co-optation
E) unfreezing

Correct Answer:

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