Question 1

Information in the grapevine tends to _____ compared to information in the formal channels of communication.

Accepted Answer

A)  travel more rapidly 
B)  be less ethical 
C)  be more accurate 
D)  have a better reputation 
E)  follow hierarchy 
A)  travel more rapidly 
B)  be less ethical 
C)  be more accurate 
D)  have a better reputation 
E)  follow hierarchy

Question 2

Familiarity with someone increases the accuracy level of our observations about that person.

Accepted Answer

A) True 
 B)False

Question 3

Most nonverbal communication is informal and takes place in offices and hallways.

Accepted Answer

A) True 
 B)False

Question 4

Linguistics is the science or study of the meanings of words and symbols.

Accepted Answer

A) True 
 B)False

Question 5

Communications during which of the following periods usually results in low success?

Accepted Answer

A)  Active listening 
B)  Retrenchment 
C)  Strategic planning 
D)  High emotion 
E)  Informal gatherings 
A)  Active listening 
B)  Retrenchment 
C)  Strategic planning 
D)  High emotion 
E)  Informal gatherings

Question 6

_____ affect(s)an individual's cognitive processes during communication.

Accepted Answer

A)  Semantics 
B)  Emotions 
C)  Perception 
D)  Dissonance 
E)  Retrenchment 
A)  Semantics 
B)  Emotions 
C)  Perception 
D)  Dissonance 
E)  Retrenchment

Question 7

Which of the following generate(s)information during the interpersonal communication process?

Accepted Answer

A)  Semantics 
B)  Perception 
C)  Interpretation 
D)  Emotions 
E)  Events 
A)  Semantics 
B)  Perception 
C)  Interpretation 
D)  Emotions 
E)  Events

Question 8

Which of the following is true of verbal communication?

Accepted Answer

A)  It is useful for communication requiring future action. 
B)  It takes place through semantics and paralanguage. 
C)  It is the least utilized method of business communication. 
D)  It tends to be unnecessary in a business environment. 
E)  It is most appropriate for sensitive communications. 
A)  It is useful for communication requiring future action. 
B)  It takes place through semantics and paralanguage. 
C)  It is the least utilized method of business communication. 
D)  It tends to be unnecessary in a business environment. 
E)  It is most appropriate for sensitive communications.

Question 9

The biggest applications for intranets today are internal communications,followed by knowledge sharing and management information systems.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following questions should managers answer first before writing a business document?

Accepted Answer

A)  How should the document be structured? 
B)  When is the document to be published? 
C)  Who will read this document? 
D)  What is the purpose of this document? 
E)  How will the reader use this document? 
A)  How should the document be structured? 
B)  When is the document to be published? 
C)  Who will read this document? 
D)  What is the purpose of this document? 
E)  How will the reader use this document?

Question 11

Verbal communication is most appropriate for sensitive communications.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following obstacles to accurate perception can occur when a manager is highly influenced by first impressions?

Accepted Answer

A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Stereotyping 
E)  Dissonance 
A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Stereotyping 
E)  Dissonance

Question 13

The process of solving a customer's problem is more important than the manager's response to the customer's complaint.

Accepted Answer

A) True 
 B)False

Question 14

Nonverbal communication is an effective way to communicate emotions.

Accepted Answer

A) True 
 B)False

Question 15

Most business communication is done in writing.

Accepted Answer

A) True 
 B)False

Question 16

Why is effective communication considered to be an important management skill?

Accepted Answer

Communicating effectively is an importan

Question 17

Sound communication usually flows from ensuring that the sender and the receiver see and understand assumptions in the same way.

Accepted Answer

A) True 
 B)False

Question 18

List a few ways of improving written communication skills.

Accepted Answer

Use language that is easy to understand;

Question 19

Which of the following obstacles to accurate perception refer(s)to the tendency of individuals to single out those aspects of a situation,person,or object that are consistent with their needs,values,experiences,or attitudes?

Accepted Answer

A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Selective perception 
E)  Dissonance 
A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Selective perception 
E)  Dissonance

Question 20

In business writing,it is advisable to use short and simple sentences and include business jargon to elucidate the message.

Accepted Answer

A) True 
 B)False

Information in the grapevine tends to _____ compared to information in the formal channels of communication.

Familiarity with someone increases the accuracy level of our observations about that person.

Most nonverbal communication is informal and takes place in offices and hallways.

Linguistics is the science or study of the meanings of words and symbols.

Communications during which of the following periods usually results in low success?

_____ affect(s)an individual's cognitive processes during communication.

Which of the following generate(s)information during the interpersonal communication process?

Which of the following is true of verbal communication?

The biggest applications for intranets today are internal communications,followed by knowledge sharing and management information systems.

Which of the following questions should managers answer first before writing a business document?

Verbal communication is most appropriate for sensitive communications.

Which of the following obstacles to accurate perception can occur when a manager is highly influenced by first impressions?

The process of solving a customer's problem is more important than the manager's response to the customer's complaint.

Nonverbal communication is an effective way to communicate emotions.

Most business communication is done in writing.

Why is effective communication considered to be an important management skill?

Sound communication usually flows from ensuring that the sender and the receiver see and understand assumptions in the same way.

List a few ways of improving written communication skills.

Which of the following obstacles to accurate perception refer(s)to the tendency of individuals to single out those aspects of a situation,person,or object that are consistent with their needs,values,experiences,or attitudes?

In business writing,it is advisable to use short and simple sentences and include business jargon to elucidate the message.

Management in a Diverse Workplace

The Management Movement

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 3: Developing Communication Skills

Information in the grapevine tends to _____ compared to information in the formal channels of communication.

Familiarity with someone increases the accuracy level of our observations about that person.

Most nonverbal communication is informal and takes place in offices and hallways.

Linguistics is the science or study of the meanings of words and symbols.

Communications during which of the following periods usually results in low success?

_____ affect(s)an individual's cognitive processes during communication.

Which of the following generate(s)information during the interpersonal communication process?

Which of the following is true of verbal communication?

The biggest applications for intranets today are internal communications,followed by knowledge sharing and management information systems.

Which of the following questions should managers answer first before writing a business document?

Verbal communication is most appropriate for sensitive communications.

Which of the following obstacles to accurate perception can occur when a manager is highly influenced by first impressions?

The process of solving a customer's problem is more important than the manager's response to the customer's complaint.

Nonverbal communication is an effective way to communicate emotions.

Most business communication is done in writing.

Why is effective communication considered to be an important management skill?

Sound communication usually flows from ensuring that the sender and the receiver see and understand assumptions in the same way.

List a few ways of improving written communication skills.

Which of the following obstacles to accurate perception refer(s)to the tendency of individuals to single out those aspects of a situation,person,or object that are consistent with their needs,values,experiences,or attitudes?

In business writing,it is advisable to use short and simple sentences and include business jargon to elucidate the message.

Management in a Diverse Workplace

The Management Movement

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters