Question 1

Which of the following is an example of strong writing?

Accepted Answer

A)  Post abysmal Q2 results, advertising budget has been slashed by a third. 
B)  Sales were terrible this year! 
C)  The decision was made to create two new brochures. 
D)  Everyone in our company does his or her best to increase company profits. 
E)  Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace. 
A)  Post abysmal Q2 results, advertising budget has been slashed by a third. 
B)  Sales were terrible this year! 
C)  The decision was made to create two new brochures. 
D)  Everyone in our company does his or her best to increase company profits. 
E)  Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace.

Question 2

Pitch,tempo,loudness,and hesitations in the verbal communication are collectively referred to as _____.

Accepted Answer

A)  semantics 
B)  metaperception 
C)  actualizing 
D)  supralinguistics 
E)  paralanguage 
A)  semantics 
B)  metaperception 
C)  actualizing 
D)  supralinguistics 
E)  paralanguage

Question 3

Oral communication is most appropriate for communicating routine information.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is frequently referred to as the information superhighway?

Accepted Answer

A)  The cluster 
B)  The Internet 
C)  The information system 
D)  The infoprocessor 
E)  The hub 
A)  The cluster 
B)  The Internet 
C)  The information system 
D)  The infoprocessor 
E)  The hub

Question 5

Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.

Accepted Answer

A) True 
 B)False

Question 6

Grapevines are informal channels of communication within an organization which tend to be highly inaccurate.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a basic principle for writing a good business document?

Accepted Answer

A)  Using business terms 
B)  Writing simply and clearly 
C)  Preferring passive voice over active voice 
D)  Using emotional phrases to add familiarity 
E)  Using an authoritarian tone 
A)  Using business terms 
B)  Writing simply and clearly 
C)  Preferring passive voice over active voice 
D)  Using emotional phrases to add familiarity 
E)  Using an authoritarian tone

Question 8

Semantics is one of the causes of interpersonal communication failure.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the biggest application for intranets in today's organizations?

Accepted Answer

A)  Management information systems 
B)  Online marketing 
C)  Information processing 
D)  Internal communications 
E)  Knowledge sharing 
A)  Management information systems 
B)  Online marketing 
C)  Information processing 
D)  Internal communications 
E)  Knowledge sharing

Question 10

Which of the following is an example of strong writing?

Accepted Answer

A)  Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace. 
B)  Sales were terrible this year! 
C)  The decision was made to create two new brochures. 
D)  Every man in this company does his best to increase company profits. 
E)  We plan to work closely with foreign partners. 
A)  Interfacing with foreign counterparts is likely to continue in the future at an accelerated pace. 
B)  Sales were terrible this year! 
C)  The decision was made to create two new brochures. 
D)  Every man in this company does his best to increase company profits. 
E)  We plan to work closely with foreign partners.

Question 11

Responding to the speaker with appropriate comments,questions,and body language is a part of _____.

Accepted Answer

A)  active listening 
B)  supralanguage 
C)  actualizing 
D)  the projection process 
E)  semantic retention 
A)  active listening 
B)  supralanguage 
C)  actualizing 
D)  the projection process 
E)  semantic retention

Question 12

Noting the speaker's tone as well as his or her body language is a part of active listening.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following refers to the flow of information from the sender to the receiver?

Accepted Answer

A)  Initial message 
B)  Perception 
C)  Semantics 
D)  Feedback 
E)  Interpretation 
A)  Initial message 
B)  Perception 
C)  Semantics 
D)  Feedback 
E)  Interpretation

Question 14

If a manager wants to praise an employee for outstanding performance,the best method would involve:

Accepted Answer

A)  oral communication followed by written communication. 
B)  oral communication and effective use of paralanguage. 
C)  written communication followed by oral communication. 
D)  written communication alone. 
E)  written communication and effective use of paralanguage. 
A)  oral communication followed by written communication. 
B)  oral communication and effective use of paralanguage. 
C)  written communication followed by oral communication. 
D)  written communication alone. 
E)  written communication and effective use of paralanguage.

Question 15

Intranets are primarily set up to enable effective communication with business partners and customers.

Accepted Answer

A) True 
 B)False

Question 16

Harry has decided to gift his parents a plasma TV this holiday season.Now that he is looking for good deals on plasma TVs,he begins to feel that there are many more advertisements for plasma TVs on television,billboards,and the Internet than he can remember seeing before.Which of the following obstacles to accurate perception is this scenario an example of?

Accepted Answer

A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Selective perception 
E)  Dissonance 
A)  Contrast effects 
B)  The halo effect 
C)  Projection 
D)  Selective perception 
E)  Dissonance

Question 17

What are some of the traits of a good listener?

Accepted Answer

Some of the traits of a good listener ar

Question 18

If a manager wants to communicate information that requires further action,the best method would involve:

Accepted Answer

A)  oral communication alone. 
B)  oral communication and effective use of paralanguage. 
C)  written communication followed by oral communication. 
D)  written communication alone. 
E)  written communication and effective use of paralanguage. 
A)  oral communication alone. 
B)  oral communication and effective use of paralanguage. 
C)  written communication followed by oral communication. 
D)  written communication alone. 
E)  written communication and effective use of paralanguage.

Question 19

Perception begins when the sense organs receive a visual or verbal stimulus.

Accepted Answer

A) True 
 B)False

Question 20

Nonverbal communication is the most effective method for reducing differences in perception.

Accepted Answer

A) True 
 B)False

Which of the following is an example of strong writing?

Pitch,tempo,loudness,and hesitations in the verbal communication are collectively referred to as _____.

Oral communication is most appropriate for communicating routine information.

Which of the following is frequently referred to as the information superhighway?

Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.

Grapevines are informal channels of communication within an organization which tend to be highly inaccurate.

Which of the following is a basic principle for writing a good business document?

Semantics is one of the causes of interpersonal communication failure.

Which of the following is the biggest application for intranets in today's organizations?

Which of the following is an example of strong writing?

Responding to the speaker with appropriate comments,questions,and body language is a part of _____.

Noting the speaker's tone as well as his or her body language is a part of active listening.

Which of the following refers to the flow of information from the sender to the receiver?

If a manager wants to praise an employee for outstanding performance,the best method would involve:

Intranets are primarily set up to enable effective communication with business partners and customers.

What are some of the traits of a good listener?

If a manager wants to communicate information that requires further action,the best method would involve:

Perception begins when the sense organs receive a visual or verbal stimulus.

Nonverbal communication is the most effective method for reducing differences in perception.

Management in a Diverse Workplace

The Management Movement

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 3: Developing Communication Skills

Which of the following is an example of strong writing?

Pitch,tempo,loudness,and hesitations in the verbal communication are collectively referred to as _____.

Oral communication is most appropriate for communicating routine information.

Which of the following is frequently referred to as the information superhighway?

Since no two people have the same personal experiences,memories,likes,and dislikes,different people perceive the same information differently.

Grapevines are informal channels of communication within an organization which tend to be highly inaccurate.

Which of the following is a basic principle for writing a good business document?

Semantics is one of the causes of interpersonal communication failure.

Which of the following is the biggest application for intranets in today's organizations?

Which of the following is an example of strong writing?

Responding to the speaker with appropriate comments,questions,and body language is a part of _____.

Noting the speaker's tone as well as his or her body language is a part of active listening.

Which of the following refers to the flow of information from the sender to the receiver?

If a manager wants to praise an employee for outstanding performance,the best method would involve:

Intranets are primarily set up to enable effective communication with business partners and customers.

What are some of the traits of a good listener?

If a manager wants to communicate information that requires further action,the best method would involve:

Perception begins when the sense organs receive a visual or verbal stimulus.

Nonverbal communication is the most effective method for reducing differences in perception.

Management in a Diverse Workplace

The Management Movement

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Understanding Work Groups and Teams

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters