Exam 3: Developing Communication Skills

Which of the following is/are an informal channel of communication within an organization?

Which of the following is a basic principle for writing a good business document?

Noting the speaker's tone as well as his or her body language is a part of _____which is key to becoming a good communicator.

_____ affect(s)an individual's disposition to send and receive the communication.

Emotion affects our cognitive processes during communication,while perception affects our disposition to send and receive the communication.

Most organizations set up intranets primarily for _____.

Which of the following is true about the grapevine?

One of the keys to becoming a good communicator is to learn to listen actively.

Absorbing what another person is saying and responding to the person's concerns is referred to as active feedback.

Which of the following obstacles to accurate perception causes oversimplified and often inaccurate generalizations about the typical characteristics of a particular group?

When a word like "fix" has multiple meanings,it can be interpreted in several ways.This is an example of problems associated with_____.

The desire to share the information,or inform another person about it,creates the need to communicate.

When two things appear close to one another,we tend to evaluate them against one another more than against a fixed standard.Which of the following obstacles to accurate perception does this refer(s)to?

Discuss the importance of oral communication for managers.

When managers greet co-workers with a "good morning," it has a big effect on employee morale.This example elucidates the importance of _____.

Which of the following processes involves absorbing what another person is saying and responding to the person's concerns?

List a few ways of improving oral communication skills.

Managers should ignore the grapevine as far as possible and stick to formal channels of communication.

Paralanguage is a form of nonverbal communication that includes the pitch,tempo,loudness,and hesitations in the verbal communication.

George recently joined Best Cars,a used-car dealer,as a salesman.One of the first "tips" he got from his manager was to show potential buyers the priciest cars on the lot first.He was told that this usually influenced the buyer to opt for a car with a price tag much higher than what he had originally planned to pay.Which of the following obstacles to accurate perception occur(s)is this scenario an example of?