Question 1

Quality function deployment (QFD)starts by using "voice of the customer" (VOC)data in which of the following matrices?

Accepted Answer

A) Process planning 
B) Process deployment 
C) Output planning 
D) Output specification 
E) House of cards 
A) Process planning 
B) Process deployment 
C) Output planning 
D) Output specification 
E) House of cards

Question 2

Six Sigma (DMAIC)is best applied when:

Accepted Answer

A) The process is fundamentally flawed 
B) The process is brand new 
C) There is too little variation in the process 
D) There is too much waste in the process 
E) There is too much variation in the process 
A) The process is fundamentally flawed 
B) The process is brand new 
C) There is too little variation in the process 
D) There is too much waste in the process 
E) There is too much variation in the process

Question 3

Business process design (BPD)is also adequately named the following except:

Accepted Answer

A) Reengineering 
B) Business process innovation 
C) Business process engineering 
D) Downsizing or restructuring 
A) Reengineering 
B) Business process innovation 
C) Business process engineering 
D) Downsizing or restructuring

Question 4

Why may measuring defects per unit (DPU)not be the best way to compare two processes?

Accepted Answer

Comparing DPU between two processes may

Question 5

What must be done in the define phase of Six Sigma?

Accepted Answer

Must define the goals for proc

Question 6

Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Accepted Answer

A) Idea generation through brainstorming 
B) Downward norm setting 
C) Individual blocking 
D) "Window Dressing" 
A) Idea generation through brainstorming 
B) Downward norm setting 
C) Individual blocking 
D) "Window Dressing"

Question 7

Six Sigma is better applied on manufacturing than service operations.

Accepted Answer

A) True 
 B)False

Question 8

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

Accepted Answer

The answer of A popular approach to design experiments,based upon...

Question 9

What must be done in the improve phase of Six Sigma?

Accepted Answer

Must develop,evaluate,and impl

Question 10

An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Accepted Answer

A) True 
 B)False

Question 11

Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?

Accepted Answer

"Also known as a fishbone diagram,a caus

Question 12

Six Sigma a particularly timely topics in business today because of the following,except:

Accepted Answer

A) It was developed by Motorola 
B) High profile organizations report strong benefits from using it 
C) It can be applied in organizations that produce a tangible output or an intangible service 
D) Nonprofit organizations may apply it as well as for profit companies 
A) It was developed by Motorola 
B) High profile organizations report strong benefits from using it 
C) It can be applied in organizations that produce a tangible output or an intangible service 
D) Nonprofit organizations may apply it as well as for profit companies

Question 13

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

Accepted Answer

A) Six sigma 
B) Control charts 
C) A process capability index 
D) Fishbone diagrams 
A) Six sigma 
B) Control charts 
C) A process capability index 
D) Fishbone diagrams

Question 14

What is the quality function deployment?

Accepted Answer

"QFD is a powerful tool for helping tran

Question 15

Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Accepted Answer

A) Design of experiments (DO
E)  
B) Pareto analysis 
C) Process maps 
D) Rolled throughput yield (RTY) 
E) All of the above are used 
A) Design of experiments (DO
E)  
B) Pareto analysis 
C) Process maps 
D) Rolled throughput yield (RTY) 
E) All of the above are used

Question 16

Six Sigma is better applied on for-profit than in nonprofit organizations.

Accepted Answer

A) True 
 B)False

Question 17

DMAIC stands for:

Accepted Answer

A) Define,Measure,Analyze,Implement,Control 
B) Define,Maintain,Assure,Implement,Control 
C) Define,Measure,Analyze,Improve,Control 
D) Design,Maintain,Analyze,Improve,Control 
E) None of the above 
A) Define,Measure,Analyze,Implement,Control 
B) Define,Maintain,Assure,Implement,Control 
C) Define,Measure,Analyze,Improve,Control 
D) Design,Maintain,Analyze,Improve,Control 
E) None of the above

Question 18

The Six Sigma approach originated at Motorola.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is false about quality function deployment (QFD)?

Accepted Answer

A) It is a powerful tool to translate customer requirements into process capabilities 
B) It utilizes a series of tables to maintain links between the data collected and the final process activities 
C) Because of their shape,the tables are often referred to as "houses of quality" 
D) Technical requirements are the basic input for the process deployment matrix 
A) It is a powerful tool to translate customer requirements into process capabilities 
B) It utilizes a series of tables to maintain links between the data collected and the final process activities 
C) Because of their shape,the tables are often referred to as "houses of quality" 
D) Technical requirements are the basic input for the process deployment matrix

Question 20

What must be done in the measure phase of Six Sigma?

Accepted Answer

Must identify appropriate perf

Quality function deployment (QFD)starts by using "voice of the customer" (VOC)data in which of the following matrices?

Six Sigma (DMAIC)is best applied when:

Business process design (BPD)is also adequately named the following except:

Why may measuring defects per unit (DPU)not be the best way to compare two processes?

What must be done in the define phase of Six Sigma?

Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Six Sigma is better applied on manufacturing than service operations.

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru __.

What must be done in the improve phase of Six Sigma?

An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?

Six Sigma a particularly timely topics in business today because of the following,except:

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

What is the quality function deployment?

Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Six Sigma is better applied on for-profit than in nonprofit organizations.

DMAIC stands for:

The Six Sigma approach originated at Motorola.

Which of the following is false about quality function deployment (QFD)?

What must be done in the measure phase of Six Sigma?

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Lean

Filters

Exam 9: Process Improvement: Six Sigma

Quality function deployment (QFD)starts by using "voice of the customer" (VOC)data in which of the following matrices?

Six Sigma (DMAIC)is best applied when:

Business process design (BPD)is also adequately named the following except:

Why may measuring defects per unit (DPU)not be the best way to compare two processes?

What must be done in the define phase of Six Sigma?

Which of the following was identified by Professor Thompson as one of several threats to team creativity?

Six Sigma is better applied on manufacturing than service operations.

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

What must be done in the improve phase of Six Sigma?

An expectation of business process design is that the improvements in performance will be at a minimum incremental.

Although a cause-and-effect diagram seems elementary,it can eliminate possible future problems if laid out and completed correctly.Why do you think developing one of these diagrams has such a great effect?

Six Sigma a particularly timely topics in business today because of the following,except:

The relationship between the natural variation in the production system and the product's design specifications can be quantified using:

What is the quality function deployment?

Which of the following tools and methodologies is not used in the Measure Phase of Six Sigma?

Six Sigma is better applied on for-profit than in nonprofit organizations.

DMAIC stands for:

The Six Sigma approach originated at Motorola.

Which of the following is false about quality function deployment (QFD)?

What must be done in the measure phase of Six Sigma?

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Lean

Filters

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru __.