Question 1

The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Accepted Answer

A) True 
 B)False  True

Question 2

Why would an organization benchmark itself against another organization of a different industry?

Accepted Answer

They would study an organization in another industry to compare their processes,rather than their products or services.

Question 3

Which of the following is not a part of a house of quality display?

Accepted Answer

A) Importance ratings 
B) Target values 
C) Importance weights 
D) Interrelationships between how's and when's 
A) Importance ratings 
B) Target values 
C) Importance weights 
D) Interrelationships between how's and when's D

Question 4

What must be done in the analyze phase of Six Sigma?

Accepted Answer

Must develop and test theories

Question 5

Design of experiments (DOE)includes Taguchi methods.

Accepted Answer

A) True 
 B)False

Question 6

Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.

Accepted Answer

A) True 
 B)False

Question 7

Benchmarking is another name for QFD (quality function deployment).

Accepted Answer

A) True 
 B)False

Question 8

Defects per million opportunities (DPMO)and process sigma are the most important tools for the measure phase of Six Sigma.

Accepted Answer

A) True 
 B)False

Question 9

Choose a common problem from the measure phase.

Accepted Answer

A) Calculation of a baseline to evaluate benefits of potential improvements 
B) The process mean can shift as much as 1.5 standard deviations 
C) Performance metrics based on the availability of data 
D) About 3.4 defects per million opportunities (DPMO)may occur easily in complex operations 
A) Calculation of a baseline to evaluate benefits of potential improvements 
B) The process mean can shift as much as 1.5 standard deviations 
C) Performance metrics based on the availability of data 
D) About 3.4 defects per million opportunities (DPMO)may occur easily in complex operations

Question 10

In order to claim status as a Six Sigma black belt,it has become customary for individuals to undergo a process of ________.

Accepted Answer

The answer of In order to claim status as a...

Question 11

A green belt has a broad knowledge of the six sigma toolkit,but not nearly as much in the tools as yellow belts,black belts and master black belts.

Accepted Answer

A) True 
 B)False

Question 12

Which term compares an organization's processes with the best practices to be found in its industry or others?

Accepted Answer

A) Value analysis 
B) Performance 
C) Value proposition 
D) Bias 
E) Benchmark 
A) Value analysis 
B) Performance 
C) Value proposition 
D) Bias 
E) Benchmark

Question 13

Technology usage is not as important as reorganization in business process design.

Accepted Answer

A) True 
 B)False

Question 14

When is business process design the appropriate strategy?

Accepted Answer

BPD is the appropriate strategy for proc

Question 15

Briefly describe the four threats to team creativity.

Accepted Answer

One,social loafing.When working in teams

Question 16

What must be done in the control phase of Six Sigma?

Accepted Answer

Must monitor the pro

Question 17

What is the most widely used technique used in business and what is its importance in Six Sigma?

Accepted Answer

Brainstorming is the most widely used te

Question 18

Process capability analysis does not depend on:

Accepted Answer

A) Location of the process mean 
B) Natural variability inherent in the process. 
C) Business product design 
D) Stability of the process 
A) Location of the process mean 
B) Natural variability inherent in the process. 
C) Business product design 
D) Stability of the process

Question 19

Which of the following is not an original component of reengineering?

Accepted Answer

A) A radical change in the way work is performed 
B) Process-centered reorganization of activities 
C) An emphasis in getting rid of unnecessary employees 
D) A dramatic improvement in performance 
A) A radical change in the way work is performed 
B) Process-centered reorganization of activities 
C) An emphasis in getting rid of unnecessary employees 
D) A dramatic improvement in performance

Question 20

One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma:

Accepted Answer

A) Quality can realistically be improved 
B) Specific roles and titles have been identified and generally accepted 
C) It is easier to alter the corporate culture of a firm 
D) Control charts are used exhaustively 
A) Quality can realistically be improved 
B) Specific roles and titles have been identified and generally accepted 
C) It is easier to alter the corporate culture of a firm 
D) Control charts are used exhaustively

The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Why would an organization benchmark itself against another organization of a different industry?

Which of the following is not a part of a house of quality display?

What must be done in the analyze phase of Six Sigma?

Design of experiments (DOE)includes Taguchi methods.

Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.

Benchmarking is another name for QFD (quality function deployment).

Defects per million opportunities (DPMO)and process sigma are the most important tools for the measure phase of Six Sigma.

Choose a common problem from the measure phase.

In order to claim status as a Six Sigma black belt,it has become customary for individuals to undergo a process of ________.

A green belt has a broad knowledge of the six sigma toolkit,but not nearly as much in the tools as yellow belts,black belts and master black belts.

Which term compares an organization's processes with the best practices to be found in its industry or others?

Technology usage is not as important as reorganization in business process design.

When is business process design the appropriate strategy?

Briefly describe the four threats to team creativity.

What must be done in the control phase of Six Sigma?

What is the most widely used technique used in business and what is its importance in Six Sigma?

Process capability analysis does not depend on:

Which of the following is not an original component of reengineering?

One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma:

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Lean

Filters

Exam 9: Process Improvement: Six Sigma

The goal of the analyze phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Why would an organization benchmark itself against another organization of a different industry?

Which of the following is not a part of a house of quality display?

What must be done in the analyze phase of Six Sigma?

Design of experiments (DOE)includes Taguchi methods.

Lean Sigma is a combination of Six Sigma and lean tools appropriate when both too much variation and waste exist in a process.

Benchmarking is another name for QFD (quality function deployment).

Defects per million opportunities (DPMO)and process sigma are the most important tools for the measure phase of Six Sigma.

Choose a common problem from the measure phase.

In order to claim status as a Six Sigma black belt,it has become customary for individuals to undergo a process of ________.

A green belt has a broad knowledge of the six sigma toolkit,but not nearly as much in the tools as yellow belts,black belts and master black belts.

Which term compares an organization's processes with the best practices to be found in its industry or others?

Technology usage is not as important as reorganization in business process design.

When is business process design the appropriate strategy?

Briefly describe the four threats to team creativity.

What must be done in the control phase of Six Sigma?

What is the most widely used technique used in business and what is its importance in Six Sigma?

Process capability analysis does not depend on:

Which of the following is not an original component of reengineering?

One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma:

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Process Planning

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Lean

Filters