Question 1

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following has the lowest fixed costs?

Accepted Answer

A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) Cellular production 
A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) Cellular production

Question 3

Experienced staff needed to run job shops tends to increase its direct labor costs.

Accepted Answer

A) True 
 B)False

Question 4

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

Accepted Answer

A) Gap 1 
B) Gap 3 
C) Gap 4 
D) Gap 10 
E) Gap 12 
A) Gap 1 
B) Gap 3 
C) Gap 4 
D) Gap 10 
E) Gap 12

Question 5

What are some common disadvantages that result from both continuous process and flow shops?

Accepted Answer

One disadvantage these two process forma

Question 6

What are the four major elements of a service guarantee?

Accepted Answer

First,it must be meaningful to the custo

Question 7

In process planning there are both short and long tasks involved in stations.Describe how both tasks differ when being assigned to different stations.

Accepted Answer

When it comes to short tasks and their s

Question 8

Explain how it can be difficult to efficiently manage a job shop.

Accepted Answer

Job shops can be difficult because every

Question 9

What characteristics divide service systems,and what is the name of the four quadrants they are divided into?

Accepted Answer

They are divided by the characteristics

Question 10

In cellular production the cellular form allows for a level of customization usually found in job shops.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a basic form of transformation systems?

Accepted Answer

A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) All of the above are basic forms of transformation systems 
A) Job shop 
B) Flow shop 
C) Continuous transformation process 
D) All of the above are basic forms of transformation systems

Question 12

Explain how balancing a production line uses cycle time for success.

Accepted Answer

When balancing a production line it is i

Question 13

What are the three elements of servicescapes most emphasized by Bitner?

Accepted Answer

The first thing being their am

Question 14

Which of the following is a major difference between continuous processes and flow shops?

Accepted Answer

A) Inputs are fixed for continuous shops and the flow of work is continuous for flow shops 
B) In flow shops,there is a discrete product or service instead of products not naturally divisible 
C) Degree of automation is higher for flow shops 
D) Continuous shops tend to be very small while flow shops tend to be very large 
E) Both A and C 
A) Inputs are fixed for continuous shops and the flow of work is continuous for flow shops 
B) In flow shops,there is a discrete product or service instead of products not naturally divisible 
C) Degree of automation is higher for flow shops 
D) Continuous shops tend to be very small while flow shops tend to be very large 
E) Both A and C

Question 15

Which of the following is not a well-known problem in flow shops?

Accepted Answer

A) Boredom 
B) Workers may be dehumanized by manufacturing lines 
C) Absenteeism 
D) All of the above are well-known problems in flow shops 
E) None of the above 
A) Boredom 
B) Workers may be dehumanized by manufacturing lines 
C) Absenteeism 
D) All of the above are well-known problems in flow shops 
E) None of the above

Question 16

Name some differences between flow shop and continuous process.

Accepted Answer

Answers will vary.One answer i

Question 17

What kinds of companies benefit from continuous process and explain why it is so valuable for their company.

Accepted Answer

Continuous process means running operati

Question 18

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

Accepted Answer

A) Make-to-order 
B) Make-to-stock 
C) Order-to-make 
D) Stock-to-order 
E) Finish-to-order 
A) Make-to-order 
B) Make-to-stock 
C) Order-to-make 
D) Stock-to-order 
E) Finish-to-order

Question 19

What are some of the disadvantages of using a job shop? Explain.

Accepted Answer

Answers will vary.One possible answer is

Question 20

What are some of the advantages of using a job shop? Explain.

Accepted Answer

Answers will vary.One possible answer is

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Which of the following has the lowest fixed costs?

Experienced staff needed to run job shops tends to increase its direct labor costs.

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

What are some common disadvantages that result from both continuous process and flow shops?

What are the four major elements of a service guarantee?

In process planning there are both short and long tasks involved in stations.Describe how both tasks differ when being assigned to different stations.

Explain how it can be difficult to efficiently manage a job shop.

What characteristics divide service systems,and what is the name of the four quadrants they are divided into?

In cellular production the cellular form allows for a level of customization usually found in job shops.

Which of the following is not a basic form of transformation systems?

Explain how balancing a production line uses cycle time for success.

What are the three elements of servicescapes most emphasized by Bitner?

Which of the following is a major difference between continuous processes and flow shops?

Which of the following is not a well-known problem in flow shops?

Name some differences between flow shop and continuous process.

What kinds of companies benefit from continuous process and explain why it is so valuable for their company.

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

What are some of the disadvantages of using a job shop? Explain.

What are some of the advantages of using a job shop? Explain.

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Six Sigma

Process Improvement: Lean

Filters

Exam 3: Process Planning

The cost-volume-distance (CVD)model is suitable for layouts in which moving materials or people between departments is a major consideration.

Which of the following has the lowest fixed costs?

Experienced staff needed to run job shops tends to increase its direct labor costs.

A gap in the service process that is considered the misperception by the service provider of what the customer truly needs.

What are some common disadvantages that result from both continuous process and flow shops?

What are the four major elements of a service guarantee?

In process planning there are both short and long tasks involved in stations.Describe how both tasks differ when being assigned to different stations.

Explain how it can be difficult to efficiently manage a job shop.

What characteristics divide service systems,and what is the name of the four quadrants they are divided into?

In cellular production the cellular form allows for a level of customization usually found in job shops.

Which of the following is not a basic form of transformation systems?

Explain how balancing a production line uses cycle time for success.

What are the three elements of servicescapes most emphasized by Bitner?

Which of the following is a major difference between continuous processes and flow shops?

Which of the following is not a well-known problem in flow shops?

Name some differences between flow shop and continuous process.

What kinds of companies benefit from continuous process and explain why it is so valuable for their company.

A/An ___ item is produced in batches of some size that is set by the customer,and then delivered upon its completion.

What are some of the disadvantages of using a job shop? Explain.

What are some of the advantages of using a job shop? Explain.

Operations and Supply Chain Strategy for Competitiveness

Executing Strategy: Project Management

Capacity and Scheduling

Supply Chain Planning and Analytics

Supply Chain Management

the Economic Order Quantity Model

Monitoring and Controlling the Processes

Process Improvement: Six Sigma

Process Improvement: Lean

Filters