Exam 9: Designing Adaptive Organizations

Emma works as a receptionist at Willoware Inc. As a part of her job, she is responsible not only for attending calls but also for welcoming clients and customers, keeping a record of the visitors, and mediating between visitors and managers. In the context of job design, Willoware Inc. is most likely using _____.

In the context of organizational authority, which of the following is a difference between centralization and decentralization?

Gettorx, a multinational personal care company, organized its labor force on the basis of the category of products that it deals with, such as bathing accessories, makeup products, and hair cleansers. All these departments have their own marketing, finance, and sales divisions. In this scenario, which of the following organizational structures does Gettorx most likely follow?

In the context of organizational structures, which of the following forms of departmentalization lowers costs by reducing duplication?

In the context of job design, identify a difference between job rotation and job enlargement.

Which of the following is a difference between product departmentalization and matrix departmentalization?

Fred is a floor worker in a tool manufacturing company. He operates and monitors machines; measures, shapes, and trims different parts used for production; and plays a significant role in the manufacturing process. In the context of organizational authority, which of the following functions does Fred most likely perform?

Timothy works at Sunshine Mailing, a daily newspaper, and is responsible for editing the sports column. Chloe, Timothy's manager, asks him to handle the gossip column along with the sports column. In the given scenario, which of the following job redesign techniques does Chloe use?

As the chief innovation officer of an apparel manufacturing company, Kathleen has the right to issue orders to the costume designers of various divisions of the company. These costume designers, in turn, have the right to issue orders to the cutting room workers of the company. In the context of organizational authority, which of the following features of a traditional organizational structure does this scenario best illustrate?

In the context of organizational authority, which of the following is an advantage of decentralization?

The _____ is an approach to job redesign that seeks to formulate jobs in ways that motivate workers and lead to positive work outcomes.

In the context of the job characteristics model, which of the following is a difference between task identity and task significance?

A _____ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.

Jonamser Bank has separate legal, marketing, finance, and human resources divisions. Each of these units has qualified specialists pertaining to the concerned department. Given this information, which of the following organizational structures does Jonamser Bank most likely follow?

In the context of reengineering, in _____, different jobs or groups work together in a back-and-forth manner to complete an intraorganizational process.