Question 1

In the context of managerial roles, which of the following is a difference between the figurehead role and the liaison role?

Accepted Answer

A)  The figurehead role is the role that managers play when they motivate and encourage workers to accomplish organizational objectives, whereas the liaison role is the role that managers play when they share information with others in their departments or companies. 
B)  The figurehead role is the role that managers play when they scan their environment for information, whereas the liaison role is the role that managers play when they share information with people outside their departments or companies. 
C)  The figurehead role is the role that managers play when they decide who gets what resources and in what amounts, whereas the liaison role is the role that managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises. 
D)  The figurehead role is the role that managers play when they perform ceremonial duties, whereas the liaison role is the role that managers play when they deal with people outside their units. 
A)  The figurehead role is the role that managers play when they motivate and encourage workers to accomplish organizational objectives, whereas the liaison role is the role that managers play when they share information with others in their departments or companies. 
B)  The figurehead role is the role that managers play when they scan their environment for information, whereas the liaison role is the role that managers play when they share information with people outside their departments or companies. 
C)  The figurehead role is the role that managers play when they decide who gets what resources and in what amounts, whereas the liaison role is the role that managers play when they negotiate schedules, projects, goals, outcomes, resources, and employee raises. 
D)  The figurehead role is the role that managers play when they perform ceremonial duties, whereas the liaison role is the role that managers play when they deal with people outside their units.

Question 2

Human skills are more important for team leaders and lower-level managers than for top managers.

Accepted Answer

A) True 
 B)False

Question 3

According to Professor Henry Mintzberg, in the _____, managers receive a great deal of unsolicited information because of their personal contacts.

Accepted Answer

A)  resource allocator role 
B)  monitor role 
C)  disturbance handler role 
D)  negotiator role 
A)  resource allocator role 
B)  monitor role 
C)  disturbance handler role 
D)  negotiator role

Question 4

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.

Accepted Answer

A)  interpersonal skills 
B)  negotiation skills 
C)  conceptual skills 
D)  technical skills 
A)  interpersonal skills 
B)  negotiation skills 
C)  conceptual skills 
D)  technical skills

Question 5

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.

Accepted Answer

A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills 
A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills

Question 6

In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role?

Accepted Answer

A)  In the disseminator role, managers decide who gets what resources and in what amounts, whereas in the spokesperson role, managers negotiate schedules, projects, goals, outcomes, resources, and employee raises. 
B)  In the disseminator role, managers perform ceremonial duties such as greeting company visitors, whereas in the spokesperson role, managers motivate workers to accomplish organizational goals. 
C)  Managers in the disseminator role receive plenty of unsolicited information because of their vast personal contacts, whereas managers in the spokesperson role scan their immediate environment to seek valuable information. 
D)  Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies. 
A)  In the disseminator role, managers decide who gets what resources and in what amounts, whereas in the spokesperson role, managers negotiate schedules, projects, goals, outcomes, resources, and employee raises. 
B)  In the disseminator role, managers perform ceremonial duties such as greeting company visitors, whereas in the spokesperson role, managers motivate workers to accomplish organizational goals. 
C)  Managers in the disseminator role receive plenty of unsolicited information because of their vast personal contacts, whereas managers in the spokesperson role scan their immediate environment to seek valuable information. 
D)  Managers in the disseminator role distribute information to employees inside the company, whereas managers in the spokesperson role share information with people outside their departments or companies.

Question 7

_____ increase in importance as managers rise through the management hierarchy.

Accepted Answer

A)  Spatial skills 
B)  Conceptual skills 
C)  Technical skills 
D)  Informational skills 
A)  Spatial skills 
B)  Conceptual skills 
C)  Technical skills 
D)  Informational skills

Question 8

Ednus, a fashion magazine, plans to acquire Hazemens, a women's magazine. When Derick, the Chief Financial Officer (CFO) of Hazemens, visits Ednus's office to discuss the terms of the acquisition, Charlotte, the Chief Executive Officer (CEO) of Ednus, personally greets him upon his arrival. In the context of managerial roles, which of the following roles does Charlotte illustrate in this scenario?

Accepted Answer

A)  Leadership role 
B)  Monitor role 
C)  Disseminator role 
D)  Figurehead role 
A)  Leadership role 
B)  Monitor role 
C)  Disseminator role 
D)  Figurehead role

Question 9

Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?

Accepted Answer

A)  Technical skills 
B)  Human skills 
C)  Conceptual skills 
D)  Spatial skills 
A)  Technical skills 
B)  Human skills 
C)  Conceptual skills 
D)  Spatial skills

Question 10

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.

Accepted Answer

A)  leading 
B)  monitoring 
C)  organizing 
D)  controlling 
A)  leading 
B)  monitoring 
C)  organizing 
D)  controlling

Question 11

According to Linda Hill's study, after their first year of managerial experience, managers tend to:

Accepted Answer

A)  exercise formal authority. 
B)  use positive reinforcement. 
C)  view themselves as the boss. 
D)  tell others what to do. 
A)  exercise formal authority. 
B)  use positive reinforcement. 
C)  view themselves as the boss. 
D)  tell others what to do.

Question 12

Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?

Accepted Answer

A)  A top manager 
B)  A team leader 
C)  A first-line leader 
D)  A middle manager 
A)  A top manager 
B)  A team leader 
C)  A first-line leader 
D)  A middle manager

Question 13

Robert is a manager at Beta Corp. Many of his subordinates mention that they find it easy to work and communicate with Robert. According to them, Robert is a good listener and communicates his ideas effectively. Moreover, he is sensitive to the feelings of others and encourages them to express their opinions. This scenario illustrates that Robert has good _____.

Accepted Answer

A)  technical skills 
B)  spatial skills 
C)  conceptual skills 
D)  human skills 
A)  technical skills 
B)  spatial skills 
C)  conceptual skills 
D)  human skills

Question 14

According to Jeffrey Pfeffer, companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.

Accepted Answer

A) True 
 B)False

Question 15

Zachary, the chief human resources officer at Mandown Constructions, who received an award for his excellence in human resources management, was felicitated by the board of directors of the company. He is appreciated for being able to effectively understand the human resources needs of the organization as a whole and for framing the company's human resources policies accordingly. He has also been a driving force for the company's corporate social responsibility programs. In this scenario, Zachary is most likely to possess high _____.

Accepted Answer

A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills 
A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills

Question 16

The labor union of a machinery manufacturing company went on strike demanding an increase in their wages. Craig, the chief human resource officer of the company, called a meeting with the labor union leader and came to a consensus that the company would increase the wages of the workers who take the night shifts. In the context of managerial roles, which of the following decisional roles does Craig illustrate in this scenario?

Accepted Answer

A)  The disturbance handler role 
B)  The resource allocator role 
C)  The disseminator role 
D)  The spokesperson role 
A)  The disturbance handler role 
B)  The resource allocator role 
C)  The disseminator role 
D)  The spokesperson role

Question 17

In the context of management functions, organizing is about:

Accepted Answer

A)  determining how things get done. 
B)  determining organizational goals. 
C)  motivating workers to work hard. 
D)  monitoring progress toward goal achievement. 
A)  determining how things get done. 
B)  determining organizational goals. 
C)  motivating workers to work hard. 
D)  monitoring progress toward goal achievement.

Question 18

To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of its production processes using Computer Numeric Control (CNC) machines. This reduced the labor cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of management, the automation of production processes at Debronth Inc. exemplifies _____.

Accepted Answer

A)  synergy 
B)  efficiency 
C)  autonomy 
D)  contingency 
A)  synergy 
B)  efficiency 
C)  autonomy 
D)  contingency

Question 19

The _____ is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

Accepted Answer

A)  spokesperson role 
B)  disturbance handler role 
C)  monitor role 
D)  negotiator role 
A)  spokesperson role 
B)  disturbance handler role 
C)  monitor role 
D)  negotiator role

Question 20

Esthelt, an automobile manufacturing company, has a shortage of engineers who are capable of operating computer-controlled machinery used for the production of various critical car parts. Although Esthelt has created job vacancies for this position, production has slowed down drastically due to the shortage of engineers. Due to the urgent requirement for production to gain pace, the company is looking for somebody with the necessary _____ so that he or she would not require training on Computer Numerical Control.

Accepted Answer

A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills 
A)  human skills 
B)  planning skills 
C)  technical skills 
D)  conceptual skills

In the context of managerial roles, which of the following is a difference between the figurehead role and the liaison role?

Human skills are more important for team leaders and lower-level managers than for top managers.

According to Professor Henry Mintzberg, in the _____, managers receive a great deal of unsolicited information because of their personal contacts.

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.

In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role?

_____ increase in importance as managers rise through the management hierarchy.

Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.

According to Linda Hill's study, after their first year of managerial experience, managers tend to:

Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?

According to Jeffrey Pfeffer, companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.

In the context of management functions, organizing is about:

The _____ is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 1: Management

In the context of managerial roles, which of the following is a difference between the figurehead role and the liaison role?

Human skills are more important for team leaders and lower-level managers than for top managers.

According to Professor Henry Mintzberg, in the _____, managers receive a great deal of unsolicited information because of their personal contacts.

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.

In the context of managerial roles, which of the following is a difference between the disseminator role and the spokesperson role?

_____ increase in importance as managers rise through the management hierarchy.

Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.

According to Linda Hill's study, after their first year of managerial experience, managers tend to:

Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?

According to Jeffrey Pfeffer, companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.

In the context of management functions, organizing is about:

The _____ is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

The History of Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters