Question 1

An organization is a system.

Accepted Answer

A) True 
 B)False

Question 2

External customers include the following except:

Accepted Answer

A) operative employees. 
B) manufacturers. 
C) wholesalers. 
D) retailers. 
A) operative employees. 
B) manufacturers. 
C) wholesalers. 
D) retailers.

Question 3

A company's intellectual capital is what an organization knows and does best.

Accepted Answer

A) True 
 B)False

Question 4

Match the options below with the correct phrases:
-legal and political forces

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 5

Match the options below with the correct phrases:
-customers

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 6

Match the options below with the correct phrases:
-open system

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 7

The boundary that separates the organization from its external environment is always clear and precise.

Accepted Answer

A) True 
 B)False

Question 8

Match the options below with the correct phrases:
-natural forces

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 9

Match the options below with the correct phrases:
-external environment

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 10

The lower level of management in a company provides the primary framework for an organization's culture.

Accepted Answer

A) True 
 B)False

Question 11

An organization's competitors are those firms that offer dissimilar products and services in the organization's marketplace.

Accepted Answer

A) True 
 B)False

Question 12

Organizational elements of the internal environment are created by ____________.

Accepted Answer

A) prices 
B) products 
C) production 
D) people 
A) prices 
B) products 
C) production 
D) people

Question 13

Match the options below with the correct phrases:
-indirectly interactive forces

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 14

Core competencies are fundamental principles that a company will not compromise.

Accepted Answer

A) True 
 B)False

Question 15

Environmental scanning is the process of collecting information about the internal environment to identify and analyze trends.

Accepted Answer

A) True 
 B)False

Question 16

The system's "informative" linkage between outputs and inputs is known as ____________.

Accepted Answer

A) profits 
B) customers 
C) competitors 
D) feedback 
A) profits 
B) customers 
C) competitors 
D) feedback

Question 17

Organizations are composed of internal and external environments.

Accepted Answer

A) True 
 B)False

Question 18

The ____________ level of management provides the primary framework for an organization's culture.

Accepted Answer

A) lower 
B) middle 
C) supervisory 
D) top 
A) lower 
B) middle 
C) supervisory 
D) top

Question 19

Match the options below with the correct phrases:
-directly interactive forces

Accepted Answer

A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries 
A) firms that offer similar products in the organization's marketplace 
B) forces such as climate, weather, geography and geology that affect how businesses operate and locate their operations 
C) a system that regularly affects and is affected by various and constantly changing forces outside itself 
D) available, qualified, and potential employees 
E) the providers of resources to produce goods and services
F)all forces outside an organization's borders that interact directly or indirectly with it
G)company's expertise evolved over time
H)organizational experience, wisdom, knowledge, and expertise
I)the general framework of statutes enacted by legislatures
J)internal and external users or consumers of goods and services
K)influences and contributions from diverse groups outside an organization
L)employee's feelings about work
M)elements within organization's borders that managers create, acquire and utilize
N)owners, employees, customers, and suppliers
O)conditions that influence management decisions and the costs and availability of resources
P)the combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities
Q)the surveillance of outside areas and factors
R)gives an organization its distinct culture
S)domestic, and foreign economic, legal/ political, sociocultural, and natural forces
T)collecting information about the external environment
U)an organization's owners, customers, and external labor pool
V)organizations not defined by external boundaries

Question 20

The primary resource of all organizations is ____________.

Accepted Answer

A) information 
B) money 
C) facilities 
D) employees 
A) information 
B) money 
C) facilities 
D) employees

An organization is a system.

External customers include the following except:

A company's intellectual capital is what an organization knows and does best.

Match the options below with the correct phrases: -legal and political forces

Match the options below with the correct phrases: -customers

Match the options below with the correct phrases: -open system

The boundary that separates the organization from its external environment is always clear and precise.

Match the options below with the correct phrases: -natural forces

Match the options below with the correct phrases: -external environment

The lower level of management in a company provides the primary framework for an organization's culture.

An organization's competitors are those firms that offer dissimilar products and services in the organization's marketplace.

Organizational elements of the internal environment are created by ____________.

Match the options below with the correct phrases: -indirectly interactive forces

Core competencies are fundamental principles that a company will not compromise.

Environmental scanning is the process of collecting information about the internal environment to identify and analyze trends.

The system's "informative" linkage between outputs and inputs is known as ____________.

Organizations are composed of internal and external environments.

The ____________ level of management provides the primary framework for an organization's culture.

Match the options below with the correct phrases: -directly interactive forces

The primary resource of all organizations is ____________.

Management: An Overview

Management Thought: Past and Present

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 3: The Managers Environment

An organization is a system.

External customers include the following except:

A company's intellectual capital is what an organization knows and does best.

Match the options below with the correct phrases: -legal and political forces

Match the options below with the correct phrases: -customers

Match the options below with the correct phrases: -open system

The boundary that separates the organization from its external environment is always clear and precise.

Match the options below with the correct phrases: -natural forces

Match the options below with the correct phrases: -external environment

The lower level of management in a company provides the primary framework for an organization's culture.

An organization's competitors are those firms that offer dissimilar products and services in the organization's marketplace.

Organizational elements of the internal environment are created by ____________.

Match the options below with the correct phrases: -indirectly interactive forces

Core competencies are fundamental principles that a company will not compromise.

Environmental scanning is the process of collecting information about the internal environment to identify and analyze trends.

The system's "informative" linkage between outputs and inputs is known as ____________.

Organizations are composed of internal and external environments.

The ____________ level of management provides the primary framework for an organization's culture.

Match the options below with the correct phrases: -directly interactive forces

The primary resource of all organizations is ____________.

Management: An Overview

Management Thought: Past and Present

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Communication: Interpersonal and Organizational

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters