Question 1

Scoring models are most commonly used to make the final decision when selecting different systems .

Accepted Answer

A) True 
 B)False

Question 2

The criteria used for evaluation in a scoring model are usually determined by

Accepted Answer

A)  lengthy discussions among the decision-making group. 
B)  portfolio analysis. 
C)  the IS steering committee. 
D)  systems analysts. 
E)  project managers. 
A)  lengthy discussions among the decision-making group. 
B)  portfolio analysis. 
C)  the IS steering committee. 
D)  systems analysts. 
E)  project managers.

Question 3

Which of the following is not a tangible benefit of information systems?

Accepted Answer

A)  reduced rate of growth in expenses 
B)  lower computer expenses 
C)  improved resource control 
D)  increased productivity 
E)  end user satisfaction 
A)  reduced rate of growth in expenses 
B)  lower computer expenses 
C)  improved resource control 
D)  increased productivity 
E)  end user satisfaction

Question 4

Formal planning and control tools

Accepted Answer

A)  enable a project to have sufficient technical support for project management and development. 
B)  enable a project manager to properly document and monitor project plans. 
C)  portray a project as a network diagram with numbered nodes representing project tasks. 
D)  consist of ways to link the work of the implementation team with users at all organization levels. 
E)  enable senior management to track the development of systems. 
A)  enable a project to have sufficient technical support for project management and development. 
B)  enable a project manager to properly document and monitor project plans. 
C)  portray a project as a network diagram with numbered nodes representing project tasks. 
D)  consist of ways to link the work of the implementation team with users at all organization levels. 
E)  enable senior management to track the development of systems.

Question 5

Describe the elements of a management structure for information systems projects in a large corporation.

Accepted Answer

In a large corporation, the management s

Question 6

Which of the following projects is the riskiest?

Accepted Answer

A)  a project that managers are concerned will affect their roles and job descriptions 
B)  a project that requires technical expertise that your firm's IT employees do not have 
C)  a project that has a strict deadline, or sales will suffer 
D)  a project that will automate many clerical duties 
E)  a project that will displace employees 
A)  a project that managers are concerned will affect their roles and job descriptions 
B)  a project that requires technical expertise that your firm's IT employees do not have 
C)  a project that has a strict deadline, or sales will suffer 
D)  a project that will automate many clerical duties 
E)  a project that will displace employees

Question 7

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

Accepted Answer

A) True 
 B)False

Question 8

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.

Accepted Answer

The answer of A user-designer ________ occurs when there is...

Question 9

All of the following are indications of a failed information systems project except

Accepted Answer

A)  employees are refusing to switch to the new system. 
B)  employees have created a spreadsheet solution to manipulate the data generated by the system. 
C)  a redesigned Web site has fewer visits to the customer support pages. 
D)  employees require training to properly use the system. 
E)  the system is not being used by anyone. 
A)  employees are refusing to switch to the new system. 
B)  employees have created a spreadsheet solution to manipulate the data generated by the system. 
C)  a redesigned Web site has fewer visits to the customer support pages. 
D)  employees require training to properly use the system. 
E)  the system is not being used by anyone.

Question 10

The organizational activities working toward the adoption, management, and routinization of a new information system are called

Accepted Answer

A)  production. 
B)  maintenance. 
C)  implementation. 
D)  acceptance. 
E)  final acceptance. 
A)  production. 
B)  maintenance. 
C)  implementation. 
D)  acceptance. 
E)  final acceptance.

Question 11

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

Accepted Answer

A) True 
 B)False

Question 12

Which method would you use to develop risk profiles for a firm's information system projects and assets?

Accepted Answer

A)  information systems plan 
B)  scoring model 
C)  portfolio analysis 
D)  TCO 
E)  real options model 
A)  information systems plan 
B)  scoring model 
C)  portfolio analysis 
D)  TCO 
E)  real options model

Question 13

Americlinic, a national chain of budget health-care clinics, is creating an information system that will allow patients and doctors at participating franchises to communicate online. The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently, saving patients unnecessary visits to the clinic. This will be a major procedural change. What steps would you recommend to this company to ensure the user acceptance of the system?

Accepted Answer

The first step should be to conduct an o

Question 14

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

Accepted Answer

A) True 
 B)False

Question 15

The project risk will rise if the project team and the IS staff lack

Accepted Answer

A)  legacy applications as a starting point. 
B)  good equipment. 
C)  the required technical expertise. 
D)  financial studies and plans. 
E)  a committed management group of executive leaders. 
A)  legacy applications as a starting point. 
B)  good equipment. 
C)  the required technical expertise. 
D)  financial studies and plans. 
E)  a committed management group of executive leaders.

Question 16

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

Accepted Answer

A) True 
 B)False

Question 17

One example of an implementation problem is

Accepted Answer

A)  poor user interface. 
B)  inadequate user training. 
C)  project running over budget. 
D)  changes in job activities and responsibilities. 
E)  reduction in labor force. 
A)  poor user interface. 
B)  inadequate user training. 
C)  project running over budget. 
D)  changes in job activities and responsibilities. 
E)  reduction in labor force.

Question 18

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

Accepted Answer

A) True 
 B)False

Question 19

Real options pricing models use the concept of options valuation borrowed from the financial industry.

Accepted Answer

A) True 
 B)False

Question 20

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

Accepted Answer

A) True 
 B)False

Scoring models are most commonly used to make the final decision when selecting different systems .

The criteria used for evaluation in a scoring model are usually determined by

Which of the following is not a tangible benefit of information systems?

Formal planning and control tools

Describe the elements of a management structure for information systems projects in a large corporation.

Which of the following projects is the riskiest?

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.

All of the following are indications of a failed information systems project except

The organizational activities working toward the adoption, management, and routinization of a new information system are called

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

Which method would you use to develop risk profiles for a firm's information system projects and assets?

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

The project risk will rise if the project team and the IS staff lack

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

One example of an implementation problem is

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

Real options pricing models use the concept of options valuation borrowed from the financial industry.

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters

Exam 14: Managing Projects

Scoring models are most commonly used to make the final decision when selecting different systems .

The criteria used for evaluation in a scoring model are usually determined by

Which of the following is not a tangible benefit of information systems?

Formal planning and control tools

Describe the elements of a management structure for information systems projects in a large corporation.

Which of the following projects is the riskiest?

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.

A user-designer ________ occurs when there is a difference in background, interests and priorities that impedes discussion and problem solving among users and IS specialists.

All of the following are indications of a failed information systems project except

The organizational activities working toward the adoption, management, and routinization of a new information system are called

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.

Which method would you use to develop risk profiles for a firm's information system projects and assets?

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built.

The project risk will rise if the project team and the IS staff lack

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.

One example of an implementation problem is

Mandatory use of a system is one effective way of overcoming user resistance to an information system.

Real options pricing models use the concept of options valuation borrowed from the financial industry.

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.

Information Systems in Global Business Today

Global E-Business and Collaboration

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Global Systems

Filters