Question 1

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

Accepted Answer

A)  virtual meeting system 
B)  cloud collaboration 
C)  IBM Notes 
D)  the collaboration matrix 
E)  the time/space collaboration and social tool matrix 
A)  virtual meeting system 
B)  cloud collaboration 
C)  IBM Notes 
D)  the collaboration matrix 
E)  the time/space collaboration and social tool matrix E

Question 2

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Accepted Answer

A) True 
 B)False  True

Question 3

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Accepted Answer

A)  ESS 
B)  TPS 
C)  MIS 
D)  CRM 
E)  DSS 
A)  ESS 
B)  TPS 
C)  MIS 
D)  CRM 
E)  DSS E

Question 4

Most TPSs use sophisticated mathematical models or statistical techniques.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following decisions requires knowledge based on collaboration and interaction?

Accepted Answer

A)  How long will it take to manufacture this product? 
B)  Should we work with outside vendors on new products and services? 
C)  In which geographical locations are our products garnering the most sales? 
D)  Which product design is the most efficient for the user in terms of energy use? 
E)  How can we produce this product more cheaply? 
A)  How long will it take to manufacture this product? 
B)  Should we work with outside vendors on new products and services? 
C)  In which geographical locations are our products garnering the most sales? 
D)  Which product design is the most efficient for the user in terms of energy use? 
E)  How can we produce this product more cheaply?

Question 6

What are cross-functional business processes?
 Give an example.

Accepted Answer

Cross-functional processes are those tha

Question 7

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

Accepted Answer

A) True 
 B)False

Question 8

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Accepted Answer

A)  CRM 
B)  enterprise system 
C)  extranet 
D)  intranet 
E)  MIS 
A)  CRM 
B)  enterprise system 
C)  extranet 
D)  intranet 
E)  MIS

Question 9

________ systems are also known as enterprise systems.

Accepted Answer

A)  Resource planning 
B)  Enterprise resource planning 
C)  Enterprise support 
D)  Management information 
E)  Decision-support 
A)  Resource planning 
B)  Enterprise resource planning 
C)  Enterprise support 
D)  Management information 
E)  Decision-support

Question 10

A(n) ________ is typically a major source of data for other systems.

Accepted Answer

A)  transaction processing system 
B)  management information system 
C)  executive support system 
D)  decision-support system 
E)  knowledge management system 
A)  transaction processing system 
B)  management information system 
C)  executive support system 
D)  decision-support system 
E)  knowledge management system

Question 11

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Accepted Answer

A)  collaborative distribution system 
B)  supply-chain management system 
C)  reverse logistics system 
D)  enterprise planning system 
E)  transaction processing system 
A)  collaborative distribution system 
B)  supply-chain management system 
C)  reverse logistics system 
D)  enterprise planning system 
E)  transaction processing system

Question 12

DSS use internal information as well as information from external sources.

Accepted Answer

A) True 
 B)False

Question 13

Decision-support systems are most commonly used by the operations management level of an organization.

Accepted Answer

A) True 
 B)False

Question 14

A business process in the ________ function is producing bills of material.

Accepted Answer

A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  research and development 
E)  sales and marketing 
A)  finance and accounting 
B)  human resources 
C)  manufacturing and production 
D)  research and development 
E)  sales and marketing

Question 15

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a business benefit of collaboration?

Accepted Answer

A)  improved quality 
B)  improved financial performance 
C)  improved customer service 
D)  improved innovation 
E)  improved compliance with government regulations 
A)  improved quality 
B)  improved financial performance 
C)  improved customer service 
D)  improved innovation 
E)  improved compliance with government regulations

Question 17

A ________ is a senior manager who oversees the use of IT in the firm.

Accepted Answer

A)  CEO 
B)  CFO 
C)  CIO 
D)  CTO 
E)  CKO 
A)  CEO 
B)  CFO 
C)  CIO 
D)  CTO 
E)  CKO

Question 18

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?

Accepted Answer

A)  customer and supplier intimacy 
B)  survival 
C)  improved decision making 
D)  operational excellence 
A)  customer and supplier intimacy 
B)  survival 
C)  improved decision making 
D)  operational excellence

Question 19

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

Accepted Answer

A)  the need for creating innovative products and services. 
B)  growth of "interaction" jobs. 
C)  greater global presence. 
D)  the need for more efficient work hierarchies. 
E)  the need to reduce communication costs. 
A)  the need for creating innovative products and services. 
B)  growth of "interaction" jobs. 
C)  greater global presence. 
D)  the need for more efficient work hierarchies. 
E)  the need to reduce communication costs.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Most TPSs use sophisticated mathematical models or statistical techniques.

Which of the following decisions requires knowledge based on collaboration and interaction?

What are cross-functional business processes? Give an example.

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

________ systems are also known as enterprise systems.

A(n) ________ is typically a major source of data for other systems.

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

DSS use internal information as well as information from external sources.

Decision-support systems are most commonly used by the operations management level of an organization.

A business process in the ________ function is producing bills of material.

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Which of the following is not a business benefit of collaboration?

A ________ is a senior manager who oversees the use of IT in the firm.

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

Information Systems in Global Business Today

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

Most TPSs use sophisticated mathematical models or statistical techniques.

Which of the following decisions requires knowledge based on collaboration and interaction?

What are cross-functional business processes? Give an example.

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

________ systems are also known as enterprise systems.

A(n) ________ is typically a major source of data for other systems.

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

DSS use internal information as well as information from external sources.

Decision-support systems are most commonly used by the operations management level of an organization.

A business process in the ________ function is producing bills of material.

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Which of the following is not a business benefit of collaboration?

A ________ is a senior manager who oversees the use of IT in the firm.

FWO's use of SharePoint for project management is an example of using information systems to achieve which business objective?

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

Information Systems in Global Business Today

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters