Question 1

One example of a business process is shipping a product to a customer.

Accepted Answer

A) True 
 B)False

Question 2

________ allows you to communicate with avatars using text messaging.

Accepted Answer

A)  A virtual world 
B)  Screen sharing 
C)  Collaborative writing 
D)  A large audience Webinar 
E)  Telepresence 
A)  A virtual world 
B)  Screen sharing 
C)  Collaborative writing 
D)  A large audience Webinar 
E)  Telepresence

Question 3

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

Accepted Answer

A)  extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed 
B)  CRM, to maintain easily accessible customer records to minimize the time spent looking for client data 
C)  KMS, for minimizing redundant work on similar clients 
D)  marketing system, for improving sales levels 
E)  TPS, to help manage all daily activities and transactions 
A)  extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed 
B)  CRM, to maintain easily accessible customer records to minimize the time spent looking for client data 
C)  KMS, for minimizing redundant work on similar clients 
D)  marketing system, for improving sales levels 
E)  TPS, to help manage all daily activities and transactions

Question 4

An organization's MIS and DSS supply an ESS with summarized information.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about collaboration is not true?

Accepted Answer

A)  In business, a collaboration can last as little as a few minutes. 
B)  Business collaboration relies on the formation of teams that are assigned a specific task or goal. 
C)  Successful collaboration can be achieved through technology regardless of the organization's culture or structure. 
D)  One business benefit of collaboration is improved innovation. 
E)  Businesses need special systems for collaboration. 
A)  In business, a collaboration can last as little as a few minutes. 
B)  Business collaboration relies on the formation of teams that are assigned a specific task or goal. 
C)  Successful collaboration can be achieved through technology regardless of the organization's culture or structure. 
D)  One business benefit of collaboration is improved innovation. 
E)  Businesses need special systems for collaboration.

Question 6

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

Accepted Answer

The answer of A(n) ________ is a set of logically...

Question 7

The people for whom information systems applications are developed are referred to as ________.

Accepted Answer

The answer of The people for whom information systems applications...

Question 8

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

Accepted Answer

A)  the Internet and networking technologies 
B)  e-commerce 
C)  e-business 
D)  any computerized technology 
E)  telecommunications 
A)  the Internet and networking technologies 
B)  e-commerce 
C)  e-business 
D)  any computerized technology 
E)  telecommunications

Question 9

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

Accepted Answer

A)  transaction processing systems 
B)  executive support systems 
C)  management information systems 
D)  decision-support systems 
E)  supply chain management systems 
A)  transaction processing systems 
B)  executive support systems 
C)  management information systems 
D)  decision-support systems 
E)  supply chain management systems

Question 10

What is the most important function of an enterprise application?

Accepted Answer

A)  increasing speed of communicating 
B)  enabling business functions and departments to share information 
C)  enabling a company to work collaboratively with customers and suppliers 
D)  enabling cost-effective e-business processes 
E)  enabling inventory and supply chain management 
A)  increasing speed of communicating 
B)  enabling business functions and departments to share information 
C)  enabling a company to work collaboratively with customers and suppliers 
D)  enabling cost-effective e-business processes 
E)  enabling inventory and supply chain management

Question 11

Which level of the organization are ESS specifically designed to serve?

Accepted Answer

A)  operational 
B)  end-user 
C)  middle management 
D)  senior management 
E)  knowledge workers 
A)  operational 
B)  end-user 
C)  middle management 
D)  senior management 
E)  knowledge workers

Question 12

Executive support systems are information systems that support the

Accepted Answer

A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  transactional needs of the organization. 
A)  long-range planning activities of senior management. 
B)  knowledge and data workers in an organization. 
C)  decision making and administrative activities of middle managers. 
D)  day-to-day processes of production. 
E)  transactional needs of the organization.

Question 13

Identifying customers is a business process handled by the human resources function.

Accepted Answer

A) True 
 B)False

Question 14

Business ________ applications allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

Accepted Answer

The answer of Business ________ applications allow managers to interactively...

Question 15

The principal liaison between the information systems groups and the rest of the organization is a(n)

Accepted Answer

A)  programmer. 
B)  information systems manager. 
C)  systems analyst. 
D)  CTO. 
E)  CIO. 
A)  programmer. 
B)  information systems manager. 
C)  systems analyst. 
D)  CTO. 
E)  CIO.

Question 16

Operational managers use ESS primarily to solve specific problems.

Accepted Answer

A) True 
 B)False

Question 17

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

Accepted Answer

A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KMS 
A)  MIS 
B)  TPS 
C)  ESS 
D)  DSS 
E)  KMS

Question 18

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

Accepted Answer

A)  knowledge management systems. 
B)  transaction processing systems. 
C)  executive support systems. 
D)  management information systems. 
E)  decision support systems. 
A)  knowledge management systems. 
B)  transaction processing systems. 
C)  executive support systems. 
D)  management information systems. 
E)  decision support systems.

Question 19

An inventory control system is an example of an MIS.

Accepted Answer

A) True 
 B)False

Question 20

Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially over the last few years. However, the company is having difficulty preparing for future growth. The only information system used at Apex is an antiquated accounting system. The company has one manufacturing plant located in Arkansas; and three warehouses, in Arkansas, Delaware, and California. The Apex sales force is national, and Apex purchases about a third of its vacuum parts and materials from a single overseas supplier. You have been hired to recommend the information systems Apex should implement in order to maintain their competitive edge. However, there is not enough money for a full-blown, cross-functional enterprise application, and you will need to limit the first step to a single functional area or constituency. What will you choose, and why?

Accepted Answer

Student answers will vary. E.g. A TPS fo

One example of a business process is shipping a product to a customer.

________ allows you to communicate with avatars using text messaging.

An organization's MIS and DSS supply an ESS with summarized information.

Which of the following statements about collaboration is not true?

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

The people for whom information systems applications are developed are referred to as ________.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

What is the most important function of an enterprise application?

Which level of the organization are ESS specifically designed to serve?

Executive support systems are information systems that support the

Identifying customers is a business process handled by the human resources function.

Business ________ applications allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

The principal liaison between the information systems groups and the rest of the organization is a(n)

Operational managers use ESS primarily to solve specific problems.

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

An inventory control system is an example of an MIS.

Information Systems in Global Business Today

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 2: Global E-Business and Collaboration

One example of a business process is shipping a product to a customer.

________ allows you to communicate with avatars using text messaging.

An organization's MIS and DSS supply an ESS with summarized information.

Which of the following statements about collaboration is not true?

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

The people for whom information systems applications are developed are referred to as ________.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

What is the most important function of an enterprise application?

Which level of the organization are ESS specifically designed to serve?

Executive support systems are information systems that support the

Identifying customers is a business process handled by the human resources function.

Business ________ applications allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

The principal liaison between the information systems groups and the rest of the organization is a(n)

Operational managers use ESS primarily to solve specific problems.

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

An inventory control system is an example of an MIS.

Information Systems in Global Business Today

Information Systems, Organizations, and Strategy

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence: Databases and Information Management

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

E-Commerce: Digital Markets, Digital Goods

Managing Knowledge

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters