Exam 16: Managers and Communication

The final link in the communication process is ________.

In the ________ communication network, communication flows according to the formal organizational hierarchy, both downward and upward.

Formal communication can control behavior, but informal communication cannot.

An organization's grapevine works as ________.

Informal communication is organizational communication not defined by the organization's structural hierarchy.

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member.He is involved in ________.

Upward communication is used to inform, direct, coordinate, and evaluate employees.

In a short essay, explain two main communication challenges that new technology has created.