Question 1

The unfreezing step of the change process can be thought of as ________.

Accepted Answer

A)  changing to a new state 
B)  sustaining a change over time 
C)  changing the organizational structure 
D)  preparing for the needed change 
A)  changing to a new state 
B)  sustaining a change over time 
C)  changing the organizational structure 
D)  preparing for the needed change D

Question 2

An innovative culture is likely to have ________.

Accepted Answer

A)  high external controls 
B)  low tolerance of risks 
C)  closed-system focus 
D)  tolerance of conflict 
A)  high external controls 
B)  low tolerance of risks 
C)  closed-system focus 
D)  tolerance of conflict D

Question 3

A disadvantage of coercion is that it is illegal and undermines the change agent's credibility.

Accepted Answer

A) True 
 B)False  True

Question 4

According to Kurt Lewin, which of the following is a stage in the change process?

Accepted Answer

A)  restraining 
B)  driving 
C)  processing 
D)  unfreezing 
A)  restraining 
B)  driving 
C)  processing 
D)  unfreezing

Question 5

If the agency director decided to shift away from a functional to a product structure, this would be considered changing the ________.

Accepted Answer

A)  structural design 
B)  selection process 
C)  degree of centralization 
D)  structural components 
A)  structural design 
B)  selection process 
C)  degree of centralization 
D)  structural components

Question 6

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Accepted Answer

A)  technological 
B)  people 
C)  financial 
D)  structural 
A)  technological 
B)  people 
C)  financial 
D)  structural

Question 7

Which of the following is NOT an internal force of change?

Accepted Answer

A)  technology 
B)  strategy 
C)  workforce 
D)  employee attitudes 
A)  technology 
B)  strategy 
C)  workforce 
D)  employee attitudes

Question 8

Which of the following is a cultural variable that supports innovation?

Accepted Answer

A)  work and nonwork support 
B)  minimal time pressure 
C)  acceptance of ambiguity 
D)  high job security 
A)  work and nonwork support 
B)  minimal time pressure 
C)  acceptance of ambiguity 
D)  high job security

Question 9

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

Accepted Answer

A)  Stereotyping 
B)  Stress 
C)  Innovation 
D)  Creativity 
A)  Stereotyping 
B)  Stress 
C)  Innovation 
D)  Creativity

Question 10

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

Accepted Answer

A)  Negotiation 
B)  Manipulation and co-optation 
C)  Coercion 
D)  Education and communication 
A)  Negotiation 
B)  Manipulation and co-optation 
C)  Coercion 
D)  Education and communication

Question 11

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

Accepted Answer

A)  technological 
B)  people 
C)  financial 
D)  structural 
A)  technological 
B)  people 
C)  financial 
D)  structural

Question 12

Which of the following is an example of a variable that fosters innovation?

Accepted Answer

A)  low job security 
B)  organic structure 
C)  scarce resources 
D)  maximum time pressure 
A)  low job security 
B)  organic structure 
C)  scarce resources 
D)  maximum time pressure

Question 13

The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is ________.

Accepted Answer

A)  tolerant of conflict 
B)  an open-system focus team 
C)  able to deal with high risk 
D)  focused on ends rather than means 
A)  tolerant of conflict 
B)  an open-system focus team 
C)  able to deal with high risk 
D)  focused on ends rather than means

Question 14

Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?

Accepted Answer

A)  threaten the employees who resist the change 
B)  present distorted facts to the employees 
C)  terminate employees who resist the change 
D)  educate employees and communicate with them 
A)  threaten the employees who resist the change 
B)  present distorted facts to the employees 
C)  terminate employees who resist the change 
D)  educate employees and communicate with them

Question 15

Changes in eating habits are a ________ symptom of stress.

Accepted Answer

A)  physical 
B)  psychological 
C)  behavioral 
D)  financial 
A)  physical 
B)  psychological 
C)  behavioral 
D)  financial

Question 16

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

Accepted Answer

A) True 
 B)False

Question 17

________ involves distorting facts to make the change appear more attractive.

Accepted Answer

A)  Coercion 
B)  Education and communication 
C)  Participation 
D)  Manipulation and co-optation 
A)  Coercion 
B)  Education and communication 
C)  Participation 
D)  Manipulation and co-optation

Question 18

A ________ prevents an individual from doing what he desires.

Accepted Answer

A)  constraint 
B)  demand 
C)  lien 
D)  necessity 
A)  constraint 
B)  demand 
C)  lien 
D)  necessity

Question 19

Which of the following is a characteristic of a change-capable organization?

Accepted Answer

A)  separates the present and the future 
B)  makes controlling a way of life 
C)  discourages mavericks 
D)  shelters breakthroughs 
A)  separates the present and the future 
B)  makes controlling a way of life 
C)  discourages mavericks 
D)  shelters breakthroughs

Question 20

When a member offers an "off-the-wall" solution to a team problem, Edwin has to contend with what cultural variable?

Accepted Answer

A)  tolerance of conflict 
B)  tolerance of risk 
C)  tolerance of the impractical 
D)  focus on ends 
A)  tolerance of conflict 
B)  tolerance of risk 
C)  tolerance of the impractical 
D)  focus on ends

The unfreezing step of the change process can be thought of as ________.

An innovative culture is likely to have ________.

A disadvantage of coercion is that it is illegal and undermines the change agent's credibility.

According to Kurt Lewin, which of the following is a stage in the change process?

If the agency director decided to shift away from a functional to a product structure, this would be considered changing the ________.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Which of the following is NOT an internal force of change?

Which of the following is a cultural variable that supports innovation?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

Which of the following is an example of a variable that fosters innovation?

The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is ________.

Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?

Changes in eating habits are a ________ symptom of stress.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

________ involves distorting facts to make the change appear more attractive.

A ________ prevents an individual from doing what he desires.

Which of the following is a characteristic of a change-capable organization?

When a member offers an "off-the-wall" solution to a team problem, Edwin has to contend with what cultural variable?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters

Exam 7: Managing Change and Innovation

The unfreezing step of the change process can be thought of as ________.

An innovative culture is likely to have ________.

A disadvantage of coercion is that it is illegal and undermines the change agent's credibility.

According to Kurt Lewin, which of the following is a stage in the change process?

If the agency director decided to shift away from a functional to a product structure, this would be considered changing the ________.

If Kraft Foods hired a consultant to decrease group friction and enhance cooperative work relationships, this would be an example of managing ________ changes.

Which of the following is NOT an internal force of change?

Which of the following is a cultural variable that supports innovation?

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

________ involves exchanging something of value for an agreement to lessen the resistance to the change effort.

When supermarkets and other retailers use scanners that provide instant inventory information, they are adopting ________ changes.

Which of the following is an example of a variable that fosters innovation?

The part Edwin likes the most is that the team seems to prefer getting their objective accomplished instead of wasting time, which indicates that the team is ________.

Which of the following courses of actions is best for Fred and the team leaders to practice if they need to overcome employee resistance?

Changes in eating habits are a ________ symptom of stress.

Changing structure includes any change in structural variables such as reporting relationships, coordination mechanisms, employee empowerment, or job redesign.

________ involves distorting facts to make the change appear more attractive.

A ________ prevents an individual from doing what he desires.

Which of the following is a characteristic of a change-capable organization?

When a member offers an "off-the-wall" solution to a team problem, Edwin has to contend with what cultural variable?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Managers and Communication

Motivating Employees

Managers As Leaders

Filters