Question 1

Listening is an active search for meaning, whereas ________ is passive.

Accepted Answer

A)  speaking 
B)  encoding 
C)  decoding 
D)  hearing 
A)  speaking 
B)  encoding 
C)  decoding 
D)  hearing

Question 2

________ consists of all the patterns, networks, and systems of communication within an organization.

Accepted Answer

A)  The grapevine 
B)  Interpersonal communication 
C)  Organizational communication 
D)  Formal communication 
A)  The grapevine 
B)  Interpersonal communication 
C)  Organizational communication 
D)  Formal communication

Question 3

Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care executives who've all been consistently performing well.Customer feedback was impressive and Pat is planning to give them good bonuses this time around.As a manager, Pat believes it is important to let your subordinates know when you are happy with their work.She does so, and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.

Accepted Answer

A)  decision making 
B)  negotiation 
C)  motivation 
D)  expressing emotion 
A)  decision making 
B)  negotiation 
C)  motivation 
D)  expressing emotion

Question 4

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

Accepted Answer

a∙Filtering-This is the deliberate manip

Question 5

The communication process is susceptible to noise.

Accepted Answer

A) True 
 B)False

Question 6

CISCO's Unified Personal Communicator allows fast and easy access to voice, video, instant messaging, web conferencing, voicemail, and presence capabilities through a single, multimedia interface on your PC or Mac.Which of the following aspects of communication problems does this personal communicator address?

Accepted Answer

A)  security concerns arising from the use of the Internet 
B)  time-space constraint 
C)  decoding errors 
D)  encoding errors 
A)  security concerns arising from the use of the Internet 
B)  time-space constraint 
C)  decoding errors 
D)  encoding errors

Question 7

By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question.The employees were probably dealing with which of the following barriers to effective communication?

Accepted Answer

A)  information overload 
B)  selective perception 
C)  knowledge management 
D)  cultural constraints 
A)  information overload 
B)  selective perception 
C)  knowledge management 
D)  cultural constraints

Question 8

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Accepted Answer

A)  wheel 
B)  all-channel 
C)  chain 
D)  circular 
A)  wheel 
B)  all-channel 
C)  chain 
D)  circular

Question 9

Illegible print is an example of noise.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are barriers to effective interpersonal communication, EXCEPT ________.

Accepted Answer

A)  filtering 
B)  selective perception 
C)  feedback 
D)  defensiveness 
A)  filtering 
B)  selective perception 
C)  feedback 
D)  defensiveness

Question 11

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

Accepted Answer

What communication takes place and how i

Question 12

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Accepted Answer

A)  complexity capacity 
B)  breadth potential 
C)  scanability 
D)  encoding ease 
A)  complexity capacity 
B)  breadth potential 
C)  scanability 
D)  encoding ease

Question 13

Formerly, information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

Accepted Answer

A)  wheel network 
B)  chain network 
C)  all-channel network 
D)  informal network 
A)  wheel network 
B)  chain network 
C)  all-channel network 
D)  informal network

Question 14

Complexity capacity refers to the degree to which the communication method ________.

Accepted Answer

A)  offers a reasonable assurance of confidentiality 
B)  makes a simple message seem more complex 
C)  effectively processes complicated messages 
D)  offers quick and accurate feedback 
A)  offers a reasonable assurance of confidentiality 
B)  makes a simple message seem more complex 
C)  effectively processes complicated messages 
D)  offers quick and accurate feedback

Question 15

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

Accepted Answer

A)  upward 
B)  downward 
C)  lateral 
D)  diagonal 
A)  upward 
B)  downward 
C)  lateral 
D)  diagonal

Question 16

If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a way for managers to overcome the barriers to communication?

Accepted Answer

A)  feedback 
B)  decoding 
C)  encoding 
D)  filtering 
A)  feedback 
B)  decoding 
C)  encoding 
D)  filtering

Question 18

As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profit-rakers, that it didn't make any difference to Sandra if employees lost their jobs.Which barrier to effective communications do these statements represent?

Accepted Answer

A)  selective perception 
B)  information overload 
C)  defensiveness 
D)  downward communication 
A)  selective perception 
B)  information overload 
C)  defensiveness 
D)  downward communication

Question 19

The informal organizational communication network is known as the grapevine.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following methods of communication offers high scanability?

Accepted Answer

A)  publications 
B)  face-to-face communication 
C)  meetings 
D)  voice mail 
A)  publications 
B)  face-to-face communication 
C)  meetings 
D)  voice mail

Listening is an active search for meaning, whereas ________ is passive.

________ consists of all the patterns, networks, and systems of communication within an organization.

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

The communication process is susceptible to noise.

By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question.The employees were probably dealing with which of the following barriers to effective communication?

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Illegible print is an example of noise.

All of the following are barriers to effective interpersonal communication, EXCEPT ________.

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Formerly, information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

Complexity capacity refers to the degree to which the communication method ________.

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.

Which of the following is a way for managers to overcome the barriers to communication?

As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profit-rakers, that it didn't make any difference to Sandra if employees lost their jobs.Which barrier to effective communications do these statements represent?

The informal organizational communication network is known as the grapevine.

Which of the following methods of communication offers high scanability?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

Listening is an active search for meaning, whereas ________ is passive.

________ consists of all the patterns, networks, and systems of communication within an organization.

List and discuss the barriers to effective communication that managers face.Include a specific example of each barrier to support your answer.

The communication process is susceptible to noise.

By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question.The employees were probably dealing with which of the following barriers to effective communication?

In a(n) ________ communication network, all communication passes through a clearly identifiable leader to the others in a team and upward from team members to the leader.

Illegible print is an example of noise.

All of the following are barriers to effective interpersonal communication, EXCEPT ________.

Explain how communication can have an impact on customer satisfaction and what managers can do to improve communication.

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

Formerly, information flowed freely from the sales force to all areas of the home office.This most closely represents the ________.

Complexity capacity refers to the degree to which the communication method ________.

Jon is the manager of the Finance department.He has to inform the employees in the department about the introduction of a new analytical software and the resultant changes in procedures.Which of the following types of communication does he use?

If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.

Which of the following is a way for managers to overcome the barriers to communication?

As the employees began to leave the meeting room, some were overheard grumbling that those at the top were just profit-rakers, that it didn't make any difference to Sandra if employees lost their jobs.Which barrier to effective communications do these statements represent?

The informal organizational communication network is known as the grapevine.

Which of the following methods of communication offers high scanability?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters