Question 1

Which of the following is true for organizational communication?

Accepted Answer

A)  It uses formal but not informal communication techniques. 
B)  It includes informal communication via the grapevine. 
C)  Information flows according to the organization's chain of command. 
D)  It does not include interpersonal communication. 
A)  It uses formal but not informal communication techniques. 
B)  It includes informal communication via the grapevine. 
C)  Information flows according to the organization's chain of command. 
D)  It does not include interpersonal communication.

Question 2

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Accepted Answer

A)  informal 
B)  upward 
C)  formal 
D)  downward 
A)  informal 
B)  upward 
C)  formal 
D)  downward

Question 3

Which of the following management styles will most likely encourage upward communication?

Accepted Answer

A)  dictatorial 
B)  paternalistic 
C)  participative 
D)  authoritarian 
A)  dictatorial 
B)  paternalistic 
C)  participative 
D)  authoritarian

Question 4

Over the years, managers at Wilson's Retail have discovered that the sales staff in the retail areas have the best insights into what customers want and how they shop.Wilson's uses these insights to design its retail spaces and decide which products to stock.To make the sharing of information easier, Wilson's encourages an open communication network, where information flows freely between and among staff and managers.Which of the following communication networks does Wilson's use?

Accepted Answer

A)  chain 
B)  wheel 
C)  all-channel 
D)  downward 
A)  chain 
B)  wheel 
C)  all-channel 
D)  downward

Question 5

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.

Accepted Answer

A)  upward communication works best 
B)  diagonal communication should be used 
C)  lateral communication is ideal 
D)  upward communication works the fastest 
A)  upward communication works best 
B)  diagonal communication should be used 
C)  lateral communication is ideal 
D)  upward communication works the fastest

Question 6

Which of the following helps an individual to understand the actual content of a message?

Accepted Answer

A)  antipathy 
B)  empathy 
C)  apathy 
D)  empowerment 
A)  antipathy 
B)  empathy 
C)  apathy 
D)  empowerment

Question 7

Which of the following is an example of lateral communication?

Accepted Answer

A)  George informs his superior about the progress of the new project. 
B)  Brian talks to his teammate about a change in project specifications. 
C)  Richard penalizes John for not following the company dress code. 
D)  Paul tells the CEO about the low morale in his department. 
A)  George informs his superior about the progress of the new project. 
B)  Brian talks to his teammate about a change in project specifications. 
C)  Richard penalizes John for not following the company dress code. 
D)  Paul tells the CEO about the low morale in his department.

Question 8

Which of the following is true of filtering?

Accepted Answer

A)  Filtering aids effective communication by making a message more favorable to a receiver. 
B)  The more vertical levels in an organization, the more opportunities there are for filtering. 
C)  Filtering occurs at the individual level; the organization cannot encourage or discourage it. 
D)  The use of e-mail increases filtering because communication is more direct. 
A)  Filtering aids effective communication by making a message more favorable to a receiver. 
B)  The more vertical levels in an organization, the more opportunities there are for filtering. 
C)  Filtering occurs at the individual level; the organization cannot encourage or discourage it. 
D)  The use of e-mail increases filtering because communication is more direct.

Question 9

Communication does not only serve to inform; it can also act to control behavior.

Accepted Answer

A) True 
 B)False

Question 10

Sarah needs funding to research the efficacy of a certain drug for the treatment of cancer.Though her initial trials have been inconclusive, Sarah is sure that the drug will prove to be effective.However, the organizations she plans to approach for funding will not be very impressed with the results of the previous trials and may withhold funding.Sarah has to structure her proposal in such a way that she emphasizes the positives about the drug and minimizes the negative information.Which of the following best describes Sarah's technique of writing her proposal?

Accepted Answer

A)  diagonal communication 
B)  filtering 
C)  defensiveness 
D)  jargon 
A)  diagonal communication 
B)  filtering 
C)  defensiveness 
D)  jargon

Question 11

Explain why communication is important to managers and organizations.What four functions does it serve?

Accepted Answer

Communication serves four major function

Question 12

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Accepted Answer

A)  publications 
B)  face-to-face 
C)  postal mail 
D)  fax 
A)  publications 
B)  face-to-face 
C)  postal mail 
D)  fax

Question 13

During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly.However, the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead, which could eventually lead to mass layoffs.This is an example of the ________ aspect of the communication process.

Accepted Answer

A)  channeling 
B)  filtering 
C)  selective perception 
D)  poor decoding 
A)  channeling 
B)  filtering 
C)  selective perception 
D)  poor decoding

Question 14

Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region.He, therefore, prefers ________ network for communication.

Accepted Answer

A)  wheel 
B)  chain 
C)  all-channel 
D)  informal 
A)  wheel 
B)  chain 
C)  all-channel 
D)  informal

Question 15

How are town hall meetings used by organizations to communicate with employees?

Accepted Answer

Town hall meetings are increasingly popu

Question 16

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Accepted Answer

A)  extranet 
B)  LAN 
C)  intranet 
D)  wi-fi hot spot 
A)  extranet 
B)  LAN 
C)  intranet 
D)  wi-fi hot spot

Question 17

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

Accepted Answer

A)  complexity capacity 
B)  feedback 
C)  formality 
D)  interpersonal warmth 
A)  complexity capacity 
B)  feedback 
C)  formality 
D)  interpersonal warmth

Question 18

When Sam spoke to Florence, he was involved in which type of organizational communication?

Accepted Answer

A)  diagonal 
B)  upward 
C)  horizontal 
D)  lateral 
A)  diagonal 
B)  upward 
C)  horizontal 
D)  lateral

Question 19

If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication?

Accepted Answer

A)  vertical 
B)  internal 
C)  lateral 
D)  downward 
A)  vertical 
B)  internal 
C)  lateral 
D)  downward

Question 20

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Accepted Answer

A) True 
 B)False

Which of the following is true for organizational communication?

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Which of the following management styles will most likely encourage upward communication?

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.

Which of the following helps an individual to understand the actual content of a message?

Which of the following is an example of lateral communication?

Which of the following is true of filtering?

Communication does not only serve to inform; it can also act to control behavior.

Explain why communication is important to managers and organizations.What four functions does it serve?

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region.He, therefore, prefers ________ network for communication.

How are town hall meetings used by organizations to communicate with employees?

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

When Sam spoke to Florence, he was involved in which type of organizational communication?

If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication?

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

Which of the following is true for organizational communication?

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Which of the following management styles will most likely encourage upward communication?

When an organization has an interest in increasing the efficiency and speed of communication between managers at different levels and in different departments, then ________.

Which of the following helps an individual to understand the actual content of a message?

Which of the following is an example of lateral communication?

Which of the following is true of filtering?

Communication does not only serve to inform; it can also act to control behavior.

Explain why communication is important to managers and organizations.What four functions does it serve?

Which of the following methods of communication should be used when the sender requires quick and accurate feedback?

Rick believes that it might be more effective if incoming market-based information and outgoing response and direction were to flow through a central figure, the regional sales manager for each region.He, therefore, prefers ________ network for communication.

How are town hall meetings used by organizations to communicate with employees?

A(n) ________ is a location where Internet users can gain wireless access to the Internet.

Which of the following attributes of a communication method will be the most important for a scientist who has to send large amounts of data to a colleague?

When Sam spoke to Florence, he was involved in which type of organizational communication?

If Sam had talked with his co-supervisors before going to speak to Florence, he would have been involved in which type of organizational communication?

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters