Question 1

________ communication is communication that flows from a manager to employees.

Accepted Answer

A)  Lateral 
B)  Upward 
C)  Downward 
D)  Horizontal 
A)  Lateral 
B)  Upward 
C)  Downward 
D)  Horizontal

Question 2

Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Accepted Answer

A)  encoding 
B)  channeling 
C)  filtering 
D)  feedback 
A)  encoding 
B)  channeling 
C)  filtering 
D)  feedback

Question 3

Good communication occurs only when the recipient ________.

Accepted Answer

A)  agrees with the sender's message 
B)  does what the speaker asks 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker 
A)  agrees with the sender's message 
B)  does what the speaker asks 
C)  understands the speaker's meaning 
D)  makes eye contact with the speaker

Question 4

Communication that takes place among employees on the same organizational level is called lateral communication.

Accepted Answer

A) True 
 B)False

Question 5

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Accepted Answer

A)  external 
B)  passive 
C)  informal 
D)  controlled 
A)  external 
B)  passive 
C)  informal 
D)  controlled

Question 6

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

Accepted Answer

A)  screens 
B)  filters 
C)  echoes 
D)  noise 
A)  screens 
B)  filters 
C)  echoes 
D)  noise

Question 7

In which of the following cases has communication occurred?

Accepted Answer

A)  Gary updates his blog regularly, even though no one reads it. 
B)  Brian attends all the Algebra lectures, but is unable to understand the subject. 
C)  Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. 
D)  Ana tells her manager that she needs a new computer, but he says that the company can't afford it. 
A)  Gary updates his blog regularly, even though no one reads it. 
B)  Brian attends all the Algebra lectures, but is unable to understand the subject. 
C)  Jen has sent an urgent e-mail to her Japanese colleague, but a translator is not yet available. 
D)  Ana tells her manager that she needs a new computer, but he says that the company can't afford it.

Question 8

The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum.These technical terms are commonly known as ________.

Accepted Answer

A)  encoding 
B)  echoes 
C)  noise 
D)  jargon 
A)  encoding 
B)  echoes 
C)  noise 
D)  jargon

Question 9

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

Accepted Answer

A)  Lateral communication 
B)  Encoding 
C)  Diagonal communication 
D)  Filtering 
A)  Lateral communication 
B)  Encoding 
C)  Diagonal communication 
D)  Filtering

Question 10

How does unethical communication impact business? What are some ways that companies communicate unethically?

Accepted Answer

Unethical communication distorts the tru

Question 11

Which of the following is true of nonverbal communication?

Accepted Answer

A)  It is synonymous with body language. 
B)  It carries greater impact than verbal communication. 
C)  It is absent in spoken communication. 
D)  It is involuntary; it cannot be used deliberately. 
A)  It is synonymous with body language. 
B)  It carries greater impact than verbal communication. 
C)  It is absent in spoken communication. 
D)  It is involuntary; it cannot be used deliberately.

Question 12

List the seven elements of the communication process and explain the process of interpersonal communication.

Accepted Answer

The seven elements of the communication

Question 13

Jargon is ________.

Accepted Answer

A)  the capacity of a communication method to process complex messages 
B)  a technique for deliberate manipulation of information to make it appear more favorable to the receiver 
C)  specialized terminology that members of a group use to communicate among themselves 
D)  a technique that increases the breadth potential of a communication method 
A)  the capacity of a communication method to process complex messages 
B)  a technique for deliberate manipulation of information to make it appear more favorable to the receiver 
C)  specialized terminology that members of a group use to communicate among themselves 
D)  a technique that increases the breadth potential of a communication method

Question 14

When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?

Accepted Answer

A)  filtering 
B)  selective perception 
C)  feedback 
D)  defensiveness 
A)  filtering 
B)  selective perception 
C)  feedback 
D)  defensiveness

Question 15

Laura sent a text message to Betty telling her that she would come by to pick her up after work so they could go shopping.Betty, however, made other plans for the evening thinking Laura was talking about going shopping the next day.Which of the following best explains what went wrong with the communication?

Accepted Answer

A)  Laura used a wrong channel of communication. 
B)  Scanability of the message was poor. 
C)  Betty decoded the message incorrectly. 
D)  The complexity capacity of text messaging is poor. 
A)  Laura used a wrong channel of communication. 
B)  Scanability of the message was poor. 
C)  Betty decoded the message incorrectly. 
D)  The complexity capacity of text messaging is poor.

Question 16

The purchasing manager assigned to this team had already worked with George in the past.However, a difference of opinion had soured their relationship.As a result, the purchasing manager was unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum.This is an example of ________.

Accepted Answer

A)  noise 
B)  channeling 
C)  feedback 
D)  encoding 
A)  noise 
B)  channeling 
C)  feedback 
D)  encoding

Question 17

A sender initiates a message by encoding a thought.

Accepted Answer

A) True 
 B)False

Question 18

If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best?

Accepted Answer

A)  chain network 
B)  horizontal network 
C)  wheel network 
D)  all-channel network 
A)  chain network 
B)  horizontal network 
C)  wheel network 
D)  all-channel network

Question 19

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Accepted Answer

A)  downward 
B)  upward 
C)  vertical 
D)  lateral 
A)  downward 
B)  upward 
C)  vertical 
D)  lateral

Question 20

Which of the following is true for the communication process?

Accepted Answer

A)  The decoding process takes place within the channel. 
B)  Noise cannot affect the encoding of the message. 
C)  Encoding takes place before the message reaches the medium. 
D)  The sender decodes the message and then transmits it. 
A)  The decoding process takes place within the channel. 
B)  Noise cannot affect the encoding of the message. 
C)  Encoding takes place before the message reaches the medium. 
D)  The sender decodes the message and then transmits it.

________ communication is communication that flows from a manager to employees.

Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Good communication occurs only when the recipient ________.

Communication that takes place among employees on the same organizational level is called lateral communication.

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

In which of the following cases has communication occurred?

The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum.These technical terms are commonly known as ________.

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

How does unethical communication impact business? What are some ways that companies communicate unethically?

Which of the following is true of nonverbal communication?

List the seven elements of the communication process and explain the process of interpersonal communication.

Jargon is ________.

When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?

A sender initiates a message by encoding a thought.

If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best?

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Which of the following is true for the communication process?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters

Exam 16: Managers and Communication

________ communication is communication that flows from a manager to employees.

Some of the production workers have come to see George and ask for clarification about the memorandum.This represents the ________ aspect of the communication process.

Good communication occurs only when the recipient ________.

Communication that takes place among employees on the same organizational level is called lateral communication.

Organizational communication that is not defined by the organization's structural hierarchy is known as ________ communication.

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

In which of the following cases has communication occurred?

The accountant, in particular, told George that he had difficulty understanding some of the technical terms used in the memorandum.These technical terms are commonly known as ________.

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

How does unethical communication impact business? What are some ways that companies communicate unethically?

Which of the following is true of nonverbal communication?

List the seven elements of the communication process and explain the process of interpersonal communication.

Jargon is ________.

When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?

A sender initiates a message by encoding a thought.

If a company is concerned with achieving high member satisfaction for all the participants in a network, which of the following communication networks is best?

Cross-functional teams rely heavily on ________ communication, which can be problematic if their managers are not kept informed about the decisions.

Which of the following is true for the communication process?

Management and Organizations

Understanding Management: Constraints and Challenges

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managers As Decision Makers

Managing Change and Innovation

Foundations of Planning

Strategic Management

Managerial Controls

Basic Organizational Design

Adaptive Organizational Design

Managing Human Resources

Managing Teams

Understanding Individual Behavior

Motivating Employees

Managers As Leaders

Filters