Question 1

Which of the following best explains why the service sector is a natural avenue for e-commerce?

Accepted Answer

A) The service sector is less geographically reliant and more globally oriented. 
B) The service sector has historically been more technology-reliant. 
C) Much of the value in services is based on the collection,storage,and exchange of information. 
D) It is not;services are difficult to translate to e-commerce because they rely on face-to-face communication and barter. 
A) The service sector is less geographically reliant and more globally oriented. 
B) The service sector has historically been more technology-reliant. 
C) Much of the value in services is based on the collection,storage,and exchange of information. 
D) It is not;services are difficult to translate to e-commerce because they rely on face-to-face communication and barter.

Question 2

All of the following are advantages of online retail except:

Accepted Answer

A) lower supply chain costs. 
B) lower cost of distribution. 
C) ability to change prices. 
D) faster delivery of goods. 
A) lower supply chain costs. 
B) lower cost of distribution. 
C) ability to change prices. 
D) faster delivery of goods.

Question 3

What is another name for pro forma earnings?

Accepted Answer

A) net margin 
B) operating income 
C) earnings before income taxes,depreciation,and amortization (EBITD
A)  
D) generally accepted accounting principles (GAAP) 
A) net margin 
B) operating income 
C) earnings before income taxes,depreciation,and amortization (EBITD
A)  
D) generally accepted accounting principles (GAAP)

Question 4

Which of the following is not categorized as an operating expense?

Accepted Answer

A) the cost of products being sold 
B) marketing costs 
C) administrative overhead 
D) amortization of goodwill 
A) the cost of products being sold 
B) marketing costs 
C) administrative overhead 
D) amortization of goodwill

Question 5

Which of the following is not one of the central challenges facing the online retail industry?

Accepted Answer

A) lack of physical store presence 
B) consumer concerns about the privacy of personal information 
C) inconvenience in returning goods 
D) delivery delays 
A) lack of physical store presence 
B) consumer concerns about the privacy of personal information 
C) inconvenience in returning goods 
D) delivery delays

Question 6

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

Accepted Answer

A) core competencies. 
B) synergies. 
C) technology. 
D) power of customers. 
A) core competencies. 
B) synergies. 
C) technology. 
D) power of customers.

Question 7

Why have so many online retailers had difficulty in achieving profits? How has this changed by 2016?

Accepted Answer

There are several reasons for the diffic

Question 8

Discuss the issue of consolidation in the online travel services industry.

Accepted Answer

The online travel services industry has

Question 9

Which of the following categories generates the highest percentage of online retail revenue?

Accepted Answer

A) computers and electronics 
B) apparel and accessories. 
C) books/music/video 
D) automobile and automobile parts and accessories 
A) computers and electronics 
B) apparel and accessories. 
C) books/music/video 
D) automobile and automobile parts and accessories

Question 10

Online retail constitutes about 20% of the total retail market today.

Accepted Answer

A) True 
 B)False

Question 11

About 90% of Internet users in the United States are now online buyers.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Accepted Answer

A) working capital 
B) operating margin 
C) balance sheet 
D) gross margin 
A) working capital 
B) operating margin 
C) balance sheet 
D) gross margin

Question 13

Omni-channel merchants are also referred to as:

Accepted Answer

A) virtual merchants. 
B) bricks-and-clicks companies. 
C) catalog merchants. 
D) manufacturer-direct firms. 
A) virtual merchants. 
B) bricks-and-clicks companies. 
C) catalog merchants. 
D) manufacturer-direct firms.

Question 14

Which of the following occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer?

Accepted Answer

A) disintermediation 
B) localization 
C) channel conflict 
D) hypermediation 
A) disintermediation 
B) localization 
C) channel conflict 
D) hypermediation

Question 15

For a quick check of a firm's short-term financial health,examine its:

Accepted Answer

A) working capital. 
B) gross margin. 
C) long-term debt. 
D) cost of sales. 
A) working capital. 
B) gross margin. 
C) long-term debt. 
D) cost of sales.

Question 16

In 2016,approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Accepted Answer

A) 37% 
B) 57% 
C) 77% 
D) 97% 
A) 37% 
B) 57% 
C) 77% 
D) 97%

Question 17

Service industry groups are categorized generally into two groups,those that provide transaction brokering and those that involve:

Accepted Answer

A) retailing goods. 
B) personalization. 
C) information brokering. 
D) hands-on services. 
A) retailing goods. 
B) personalization. 
C) information brokering. 
D) hands-on services.

Question 18

Almost all recruiting professionals now use social networks in the recruiting process.

Accepted Answer

A) True 
 B)False

Question 19

Explain why online career services are so well suited to the Web.

Accepted Answer

Next to travel services,job-hunting serv

Question 20

Craigslist is a player in which of the following online services markets?

Accepted Answer

A) real estate services and career services 
B) insurance services and brokerage services 
C) travel services 
D) online accounting services 
A) real estate services and career services 
B) insurance services and brokerage services 
C) travel services 
D) online accounting services

Which of the following best explains why the service sector is a natural avenue for e-commerce?

All of the following are advantages of online retail except:

What is another name for pro forma earnings?

Which of the following is not categorized as an operating expense?

Which of the following is not one of the central challenges facing the online retail industry?

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

Why have so many online retailers had difficulty in achieving profits? How has this changed by 2016?

Discuss the issue of consolidation in the online travel services industry.

Which of the following categories generates the highest percentage of online retail revenue?

Online retail constitutes about 20% of the total retail market today.

About 90% of Internet users in the United States are now online buyers.

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Omni-channel merchants are also referred to as:

Which of the following occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer?

For a quick check of a firm's short-term financial health,examine its:

In 2016,approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Service industry groups are categorized generally into two groups,those that provide transaction brokering and those that involve:

Almost all recruiting professionals now use social networks in the recruiting process.

Explain why online career services are so well suited to the Web.

Craigslist is a player in which of the following online services markets?

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, web, and Mobile Platform

Building an E-Commerce Presence: Websites, mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social,mobile,and Local Marketing

Ethical,social,and Political Issues in E-Commerce

Online Content and Media

Social Networks, auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters

Exam 9: Online Retail and Services

Which of the following best explains why the service sector is a natural avenue for e-commerce?

All of the following are advantages of online retail except:

What is another name for pro forma earnings?

Which of the following is not categorized as an operating expense?

Which of the following is not one of the central challenges facing the online retail industry?

All of the following are strategic factors that pertain specifically to a firm and its related businesses except:

Why have so many online retailers had difficulty in achieving profits? How has this changed by 2016?

Discuss the issue of consolidation in the online travel services industry.

Which of the following categories generates the highest percentage of online retail revenue?

Online retail constitutes about 20% of the total retail market today.

About 90% of Internet users in the United States are now online buyers.

Which of the following provides a financial snapshot of a company's assets and liabilities (debts)on a given date?

Omni-channel merchants are also referred to as:

Which of the following occurs when retailers of products must compete on price and currency of inventory directly against the manufacturer?

For a quick check of a firm's short-term financial health,examine its:

In 2016,approximately what percentage of Internet users over the age of 14 made a purchase at an online retail store?

Service industry groups are categorized generally into two groups,those that provide transaction brokering and those that involve:

Almost all recruiting professionals now use social networks in the recruiting process.

Explain why online career services are so well suited to the Web.

Craigslist is a player in which of the following online services markets?

The Revolution Is Just Beginning

E-Commerce Business Models and Concepts

E-Commerce Infrastructure: the Internet, web, and Mobile Platform

Building an E-Commerce Presence: Websites, mobile Sites, and Apps

E-Commerce Security and Payment Systems

E-Commerce Marketing and Advertising Concepts

Social,mobile,and Local Marketing

Ethical,social,and Political Issues in E-Commerce

Online Content and Media

Social Networks, auctions, and Portals

B2b E-Commerce: Supply Chain Management and Collaborative Commerce

Filters