Question 1

All of the following would most likely be addressed in an ethics audit EXCEPT ________.

Accepted Answer

A) employee discrimination 
B) conflicts of interest 
C) intranet usage 
D) gift giving 
A) employee discrimination 
B) conflicts of interest 
C) intranet usage 
D) gift giving

Question 2

If an employee conducts a personal phone call at work, the employer can legally eavesdrop and monitor the phone call.

Accepted Answer

A) True 
 B)False

Question 3

Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?

Accepted Answer

A) verbal 
B) social 
C) cyber bullying 
D) physical 
A) verbal 
B) social 
C) cyber bullying 
D) physical

Question 4

Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics. The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona. Recently, Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds. In addition, the firm has been sued by two former employees for wrongful discharge. As a result, Health-Tech's top executives are evaluating the firm's hiring process, ethics training system, reward system, and disciplinary system to determine how to promote ethics and fair treatment. Which of the following, if true, best supports the argument that Health-Tech should utilize online ethics program software?

Accepted Answer

A) Health-Tech executives want to quantify the types of ethical issues that are most common at the firm in order to provide the most relevant training to employees. 
B) Health-Tech managers are required to monitor the computer usage of subordinates to determine their levels of productivity. 
C) Health-Tech discusses its code of conduct during employee orientation and also provides new employees with the firm's handbook. 
D) The Health-Tech legal department requires the firm to post its ethics code and hiring procedures on the firm's Web site to prevent legal problems. 
A) Health-Tech executives want to quantify the types of ethical issues that are most common at the firm in order to provide the most relevant training to employees. 
B) Health-Tech managers are required to monitor the computer usage of subordinates to determine their levels of productivity. 
C) Health-Tech discusses its code of conduct during employee orientation and also provides new employees with the firm's handbook. 
D) The Health-Tech legal department requires the firm to post its ethics code and hiring procedures on the firm's Web site to prevent legal problems.

Question 5

Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

Accepted Answer

A) misconduct 
B) insubordination 
C) unsatisfactory performance 
D) lack of qualifications for the job 
A) misconduct 
B) insubordination 
C) unsatisfactory performance 
D) lack of qualifications for the job

Question 6

Employee relations involves managers establishing and maintaining positive employee-employer relationships to contribute to satisfactory productivity and a productive work environment.

Accepted Answer

A) True 
 B)False

Question 7

All of the following are common elements of bullying EXCEPT ________.

Accepted Answer

A) power imbalance 
B) harmful intentions 
C) verbal name-calling 
D) repetitive incidents 
A) power imbalance 
B) harmful intentions 
C) verbal name-calling 
D) repetitive incidents

Question 8

What can you do as an HR manager to ensure that you hire ethical employees?

Accepted Answer

Employers can start before the applicant

Question 9

With a system of progressive penalties, the severity of the penalty depends on the offense and the employee's seniority level.

Accepted Answer

A) True 
 B)False

Question 10

Most people view invasion of their privacy by employers as fair and ethical.

Accepted Answer

A) True 
 B)False

Question 11

What is organizational culture? How can managers influence the ethical nature of a firm's culture?

Accepted Answer

Organizational culture is the characteri

Question 12

The standards an individual uses to decide what his or her conduct should be are known as social responsibility.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following guides the most serious societal behaviors such as murder, stealing, and slander?

Accepted Answer

A) normative judgments 
B) distributive justice 
C) human rights 
D) moral standards 
A) normative judgments 
B) distributive justice 
C) human rights 
D) moral standards

Question 14

A quality circle is a type of formal problem-solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Accepted Answer

A) True 
 B)False

Question 15

Procedural justice refers to the fairness of the process by which a decision is made.

Accepted Answer

A) True 
 B)False

Question 16

The company Wilson works for believes it should (and it does)channel resources toward improving one or more segments of society other than the firm's owners or stockholders. This is known as:

Accepted Answer

A) ethics 
B) quality circles 
C) procedural justice 
D) corporate social responsibility 
A) ethics 
B) quality circles 
C) procedural justice 
D) corporate social responsibility

Question 17

Which type of bullying involves name-calling and teasing?

Accepted Answer

A) verbal 
B) social 
C) cyber bullying 
D) physical 
A) verbal 
B) social 
C) cyber bullying 
D) physical

Question 18

According to one study, what percentage of HR professionals have observed misconduct at work?

Accepted Answer

A) 15% 
B) 33% 
C) 54% 
D) 74% 
A) 15% 
B) 33% 
C) 54% 
D) 74%

Question 19

According to surveys, at work, fair treatment reflects concrete actions such as, "Employees are treated with respect and ________."

Accepted Answer

A) properly served 
B) treated fairly 
C) terminated 
D) not abused 
A) properly served 
B) treated fairly 
C) terminated 
D) not abused

Question 20

________ is the activity that involves establishing and maintaining the positive employee-employer relationship.

Accepted Answer

A) Quality circles 
B) Employee relations 
C) Suggestion teams 
D) Focus groups 
A) Quality circles 
B) Employee relations 
C) Suggestion teams 
D) Focus groups

All of the following would most likely be addressed in an ethics audit EXCEPT ________.

If an employee conducts a personal phone call at work, the employer can legally eavesdrop and monitor the phone call.

Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?

Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

Employee relations involves managers establishing and maintaining positive employee-employer relationships to contribute to satisfactory productivity and a productive work environment.

All of the following are common elements of bullying EXCEPT ________.

What can you do as an HR manager to ensure that you hire ethical employees?

With a system of progressive penalties, the severity of the penalty depends on the offense and the employee's seniority level.

Most people view invasion of their privacy by employers as fair and ethical.

What is organizational culture? How can managers influence the ethical nature of a firm's culture?

The standards an individual uses to decide what his or her conduct should be are known as social responsibility.

Which of the following guides the most serious societal behaviors such as murder, stealing, and slander?

A quality circle is a type of formal problem-solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Procedural justice refers to the fairness of the process by which a decision is made.

The company Wilson works for believes it should (and it does)channel resources toward improving one or more segments of society other than the firm's owners or stockholders. This is known as:

Which type of bullying involves name-calling and teasing?

According to one study, what percentage of HR professionals have observed misconduct at work?

According to surveys, at work, fair treatment reflects concrete actions such as, "Employees are treated with respect and ________."

________ is the activity that involves establishing and maintaining the positive employee-employer relationship.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters

Exam 14: Building Positive Employee Relations

All of the following would most likely be addressed in an ethics audit EXCEPT ________.

If an employee conducts a personal phone call at work, the employer can legally eavesdrop and monitor the phone call.

Which type of bullying involves using the Internet, mobile phones, or other digital technologies to harm others?

Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use?

Employee relations involves managers establishing and maintaining positive employee-employer relationships to contribute to satisfactory productivity and a productive work environment.

All of the following are common elements of bullying EXCEPT ________.

What can you do as an HR manager to ensure that you hire ethical employees?

With a system of progressive penalties, the severity of the penalty depends on the offense and the employee's seniority level.

Most people view invasion of their privacy by employers as fair and ethical.

What is organizational culture? How can managers influence the ethical nature of a firm's culture?

The standards an individual uses to decide what his or her conduct should be are known as social responsibility.

Which of the following guides the most serious societal behaviors such as murder, stealing, and slander?

A quality circle is a type of formal problem-solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Procedural justice refers to the fairness of the process by which a decision is made.

The company Wilson works for believes it should (and it does)channel resources toward improving one or more segments of society other than the firm's owners or stockholders. This is known as:

Which type of bullying involves name-calling and teasing?

According to one study, what percentage of HR professionals have observed misconduct at work?

According to surveys, at work, fair treatment reflects concrete actions such as, "Employees are treated with respect and ________."

________ is the activity that involves establishing and maintaining the positive employee-employer relationship.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Employee Retention, Engagement, and Careers

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Labor Relations and Collective Bargaining

Safety, Health, and Risk Management

Managing Global Human Resources

Managing Human Resources in Small and Entrepreneurial Firms

Filters