Question 1

You should create a slide or canvas only if it accomplishes what purpose?

Accepted Answer

A) Generates interest in what you are saying and helps the audience follow your ideas 
B) Illustrates and simplifies complex ideas 
C) Highlights points you want your audience to remember 
D) Create a slide or canvas that accomplishes any of these purposes. 
A) Generates interest in what you are saying and helps the audience follow your ideas 
B) Illustrates and simplifies complex ideas 
C) Highlights points you want your audience to remember 
D) Create a slide or canvas that accomplishes any of these purposes.

Question 2

What is the best advice for receiving telephone calls professionally?

Accepted Answer

A) When answering your telephone, identify yourself immediately. 
B) Use No at the beginning of a sentence when needed to get your point across clearly. 
C) When answering the phone for someone else, be completely honest about where the person is and when he or she will return. 
D) To come across as helpful as possible when taking a message, guarantee that the caller's call will be returned. 
A) When answering your telephone, identify yourself immediately. 
B) Use No at the beginning of a sentence when needed to get your point across clearly. 
C) When answering the phone for someone else, be completely honest about where the person is and when he or she will return. 
D) To come across as helpful as possible when taking a message, guarantee that the caller's call will be returned.

Question 3

Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three programs are used to create slides.

Accepted Answer

A) True 
 B)False

Question 4

What is the best time to distribute handouts during a presentation?

Accepted Answer

A) Before you begin your presentation 
B) During the presentation 
C) At the end of your presentation 
D) Never, because handouts are obsolete. 
A) Before you begin your presentation 
B) During the presentation 
C) At the end of your presentation 
D) Never, because handouts are obsolete.

Question 5

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using?

Accepted Answer

A) Previewing 
B) Summarizing 
C) Switching directions 
D) Transitioning 
A) Previewing 
B) Summarizing 
C) Switching directions 
D) Transitioning

Question 6

One of the most effective strategies for reducing stage fright is to

Accepted Answer

A) memorize the presentation. 
B) know the subject thoroughly. 
C) have a complete "script" of the presentation handy for reference. 
D) develop the ability to "wing it." 
A) memorize the presentation. 
B) know the subject thoroughly. 
C) have a complete "script" of the presentation handy for reference. 
D) develop the ability to "wing it."

Question 7

Assume that a colleague has approached you for advice about how to avoid stage fright during a presentation he will be giving next week. He knows that you are taking a business communications course and wants to take advantage of your expertise. Based on the material covered in your textbook, what five techniques for avoiding stage fright would you give your colleague? Be sure to explain each tip.

Accepted Answer

Student answers will vary but will inclu

Question 8

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation?

Accepted Answer

A) Include objective data and expert opinions. 
B) Include humor, personal examples, and experiences. 
C) Present both sides of the issue. 
D) Be controlled and do nothing showy. 
A) Include objective data and expert opinions. 
B) Include humor, personal examples, and experiences. 
C) Present both sides of the issue. 
D) Be controlled and do nothing showy.

Question 9

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Accepted Answer

A) True 
 B)False

Question 10

Molly will be delivering a presentation to an intercultural audience. She should

Accepted Answer

A) consider breaking her presentation into short, distinct topics. 
B) always present the main idea at the beginning of the presentation. 
C) speak at a rapid speed if the presentation is being translated. 
D) use an informal delivery style. 
A) consider breaking her presentation into short, distinct topics. 
B) always present the main idea at the beginning of the presentation. 
C) speak at a rapid speed if the presentation is being translated. 
D) use an informal delivery style.

Question 11

Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium gracefully.

Accepted Answer

The answer of Skilled speakers use the ____________________ of an...

Question 12

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

Accepted Answer

A) professionally designed PowerPoint slides. 
B) intentional repetition. 
C) a structured question-and-answer period at the end of the presentation. 
D) a dynamic and entertaining presentation style. 
A) professionally designed PowerPoint slides. 
B) intentional repetition. 
C) a structured question-and-answer period at the end of the presentation. 
D) a dynamic and entertaining presentation style.

Question 13

Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?

Accepted Answer

A) Chronology 
B) Topic/function/conventional grouping 
C) Journalistic 
D) Best case/worst case 
A) Chronology 
B) Topic/function/conventional grouping 
C) Journalistic 
D) Best case/worst case

Question 14

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

Accepted Answer

A) collecting information. 
B) organizing, writing, and revising. 
C) editing, rehearsing, and evaluating. 
D) planning the document or presentation. 
A) collecting information. 
B) organizing, writing, and revising. 
C) editing, rehearsing, and evaluating. 
D) planning the document or presentation.

Question 15

As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and avoid jargon and clichés.

Accepted Answer

A) True 
 B)False

Question 16

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

Accepted Answer

A) True 
 B)False

Question 17

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

Accepted Answer

A) personal anecdote. 
B) metaphor. 
C) simile. 
D) analogy. 
A) personal anecdote. 
B) metaphor. 
C) simile. 
D) analogy.

Question 18

Which of the following is correct?

Accepted Answer

A) Inexperienced speakers can effectively memorize an entire presentation. 
B) Memorizing significant parts of an oral presentation can be dramatic and impressive. 
C) Expert speakers know not to memorize any part of an oral presentation. 
D) Memorizing an oral presentation eliminates the need for note cards. 
A) Inexperienced speakers can effectively memorize an entire presentation. 
B) Memorizing significant parts of an oral presentation can be dramatic and impressive. 
C) Expert speakers know not to memorize any part of an oral presentation. 
D) Memorizing an oral presentation eliminates the need for note cards.

Question 19

What is the least accurate statement about oral presentations?

Accepted Answer

A) Only employees at upper levels find it necessary to give oral presentations. 
B) The savviest future businesspeople take advantage of opportunities in college to develop their speaking skills. 
C) A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it. 
D) Most people have some apprehension when speaking in public. 
A) Only employees at upper levels find it necessary to give oral presentations. 
B) The savviest future businesspeople take advantage of opportunities in college to develop their speaking skills. 
C) A recent study shows that the No. 1 predictor of success and upward mobility is how much you enjoy public speaking and how effective you are at it. 
D) Most people have some apprehension when speaking in public.

Question 20

Select the most accurate statement about the question-and-answer period after an oral presentation.

Accepted Answer

A) Set a time limit for questions and answers. 
B) Don't announce the question-and-answer period until the end of your presentation. 
C) Don't repeat each question when it is asked because doing so wastes valuable time. 
D) When answering the audience's questions, be sure to defend your position. 
A) Set a time limit for questions and answers. 
B) Don't announce the question-and-answer period until the end of your presentation. 
C) Don't repeat each question when it is asked because doing so wastes valuable time. 
D) When answering the audience's questions, be sure to defend your position.

You should create a slide or canvas only if it accomplishes what purpose?

What is the best advice for receiving telephone calls professionally?

Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three programs are used to create slides.

What is the best time to distribute handouts during a presentation?

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using?

One of the most effective strategies for reducing stage fright is to

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation?

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Molly will be delivering a presentation to an intercultural audience. She should

Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium gracefully.

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and avoid jargon and clichés.

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

Which of the following is correct?

What is the least accurate statement about oral presentations?

Select the most accurate statement about the question-and-answer period after an oral presentation.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 14: Business Presentations

You should create a slide or canvas only if it accomplishes what purpose?

What is the best advice for receiving telephone calls professionally?

Presentations designed using Prezi are similar to those designed using PowerPoint or SlideRocket because all three programs are used to create slides.

What is the best time to distribute handouts during a presentation?

In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using?

One of the most effective strategies for reducing stage fright is to

You will be presenting information to your staff about new benefit options, and you expect your staff members to be very pleased with the changes in their benefits package. What is the best advice for delivering your presentation?

Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.

Molly will be delivering a presentation to an intercultural audience. She should

Skilled speakers use the ____________________ of an oral presentation to summarize the main themes,to leave the audience with a specific and noteworthy take-away, and to include a statement that allows them to leave the podium gracefully.

The two most powerful keys to audience comprehension and retention during a presentation are good organization and

Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?

Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while

As a courtesy to her intercultural audience, Sabrina should speak slowly, use simple English and short sentences, and avoid jargon and clichés.

The most important part of your preparation for an oral presentation is deciding what to wear so that you will look professional and credible.

When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n)

Which of the following is correct?

What is the least accurate statement about oral presentations?

Select the most accurate statement about the question-and-answer period after an oral presentation.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters