Question 1

How do organizations share podcasts with employees, customers, and other users?

Accepted Answer

A) They feature podcasts on media websites and company portals. 
B) They share podcasts on blogs and social networking sites. 
C) They allow podcasts to be streamed or downloaded as media files. 
D) Organizations share podcasts with their audiences in all of these ways. 
A) They feature podcasts on media websites and company portals. 
B) They share podcasts on blogs and social networking sites. 
C) They allow podcasts to be streamed or downloaded as media files. 
D) Organizations share podcasts with their audiences in all of these ways.

Question 2

Aimee has discovered a production problem that will cause this month's shipments to be a few days late. Because her Brazilian customers will need to know about this problem right away, Aimee should

Accepted Answer

A) write a letter. 
B) send a memo. 
C) send an e-mail message. 
D) arrange for a face-to-face visit. 
A) write a letter. 
B) send a memo. 
C) send an e-mail message. 
D) arrange for a face-to-face visit.

Question 3

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties. What should she focus on first?

Accepted Answer

A) Providing quality content with an authentic voice 
B) Making money 
C) Impressing her supervisor 
D) Deciding what to wear 
A) Providing quality content with an authentic voice 
B) Making money 
C) Impressing her supervisor 
D) Deciding what to wear

Question 4

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Accepted Answer

A) True 
 B)False

Question 5

Instant messaging (IM) and texting should not be used in the workplace.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following actions on electronic media could get you in trouble or even fired?

Accepted Answer

A) Storing embarrassing or potentially illegal personal information on your office computer 
B) Tweeting about how much you dislike your job 
C) Forwarding sexually explicit jokes to your coworkers 
D) All these actions on electronic media could get you in trouble or even fired. 
A) Storing embarrassing or potentially illegal personal information on your office computer 
B) Tweeting about how much you dislike your job 
C) Forwarding sexually explicit jokes to your coworkers 
D) All these actions on electronic media could get you in trouble or even fired.

Question 7

Ashley has just been hired for her first full-time position and has been told that she can use social media on the job. What should she do to appear professional and to ensure that she keeps her job?

Accepted Answer

A) Immediately send a friend request to her boss to show that she's a team player. 
B) Accept friend requests from only her colleagues whom she likes and with whom she gets along. 
C) Share only information, images, and media online that she would be comfortable sharing opening in the office. 
D) Ashley should do all of these. 
A) Immediately send a friend request to her boss to show that she's a team player. 
B) Accept friend requests from only her colleagues whom she likes and with whom she gets along. 
C) Share only information, images, and media online that she would be comfortable sharing opening in the office. 
D) Ashley should do all of these.

Question 8

How do organizations use podcasts?

Accepted Answer

A) Major news organizations and media outlets podcast radio and TV shows. 
B) Colleges and universities use podcasts to allow students to access instructors' lectures, interviews, sporting events, and other content. 
C) Businesses use podcasts to send audio and video messages to customers and to provide training to employees. 
D) Organizations use podcasts for all of these purposes. 
A) Major news organizations and media outlets podcast radio and TV shows. 
B) Colleges and universities use podcasts to allow students to access instructors' lectures, interviews, sporting events, and other content. 
C) Businesses use podcasts to send audio and video messages to customers and to provide training to employees. 
D) Organizations use podcasts for all of these purposes.

Question 9

What is the biggest advantage of business blogs?

Accepted Answer

A) They potentially reach a far-flung, vast audience. 
B) They are exempt from possible legal litigation. 
C) They are easy to maintain. 
D) All are advantages of business blogs. 
A) They potentially reach a far-flung, vast audience. 
B) They are exempt from possible legal litigation. 
C) They are easy to maintain. 
D) All are advantages of business blogs.

Question 10

How do organizations use blogs?

Accepted Answer

A) To create virtual communities 
B) To build brands 
C) To develop relationships 
D) Organizations use blogs for all these purposes. 
A) To create virtual communities 
B) To build brands 
C) To develop relationships 
D) Organizations use blogs for all these purposes.

Question 11

Americans spend the most time online playing online games, followed by visiting social network sites and blogs.

Accepted Answer

A) True 
 B)False

Question 12

RSS feed readers can be accessed only on desktop and laptop computers.

Accepted Answer

A) True 
 B)False

Question 13

Once you delete an e-mail message, it's gone forever and cannot be retrieved.

Accepted Answer

A) True 
 B)False

Question 14

Daniel has to compose an important e-mail message to a client. What advice should Daniel follow?

Accepted Answer

A) Send only content he would want published. 
B) Write a subject line that will grab his reader's attention, even if it's not related to the message. 
C) Use emoticons, such as happy faces, to express feelings in his e-mail message. 
D) Pay one of his colleagues to write the message for him. 
A) Send only content he would want published. 
B) Write a subject line that will grab his reader's attention, even if it's not related to the message. 
C) Use emoticons, such as happy faces, to express feelings in his e-mail message. 
D) Pay one of his colleagues to write the message for him.

Question 15

Maya will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give her?

Accepted Answer

A) If your e-mail discusses more than one topic, leave the subject line blank. 
B) Use all lowercase letters when typing the subject line. 
C) Use one-word subject lines to make your messages more concise. 
D) Change the subject line if the topic changes after repeated replies. 
A) If your e-mail discusses more than one topic, leave the subject line blank. 
B) Use all lowercase letters when typing the subject line. 
C) Use one-word subject lines to make your messages more concise. 
D) Change the subject line if the topic changes after repeated replies.

Question 16

Important is an example of an effective, attention-getting subject line.

Accepted Answer

A) True 
 B)False

Question 17

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees, share company news, and exchange ideas.

Accepted Answer

The answer of __________ networking sites such as Facebook and...

Question 18

In most businesses today, e-mail has been overtaken by texting and social media.

Accepted Answer

A) True 
 B)False

Question 19

Really simple ____________________, a fast and easy way to search and to manage information, is a data file format capable of transmitting changing Web content.

Accepted Answer

The answer of Really simple ____________________, a fast and easy...

Question 20

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Accepted Answer

A) True 
 B)False

How do organizations share podcasts with employees, customers, and other users?

Aimee has discovered a production problem that will cause this month's shipments to be a few days late. Because her Brazilian customers will need to know about this problem right away, Aimee should

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties. What should she focus on first?

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Instant messaging (IM) and texting should not be used in the workplace.

Which of the following actions on electronic media could get you in trouble or even fired?

Ashley has just been hired for her first full-time position and has been told that she can use social media on the job. What should she do to appear professional and to ensure that she keeps her job?

How do organizations use podcasts?

What is the biggest advantage of business blogs?

How do organizations use blogs?

Americans spend the most time online playing online games, followed by visiting social network sites and blogs.

RSS feed readers can be accessed only on desktop and laptop computers.

Once you delete an e-mail message, it's gone forever and cannot be retrieved.

Daniel has to compose an important e-mail message to a client. What advice should Daniel follow?

Maya will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give her?

Important is an example of an effective, attention-getting subject line.

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees, share company news, and exchange ideas.

In most businesses today, e-mail has been overtaken by texting and social media.

Really simple ____________________, a fast and easy way to search and to manage information, is a data file format capable of transmitting changing Web content.

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters

Exam 7: Short Workplace Messages and Digital Media

How do organizations share podcasts with employees, customers, and other users?

Aimee has discovered a production problem that will cause this month's shipments to be a few days late. Because her Brazilian customers will need to know about this problem right away, Aimee should

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties. What should she focus on first?

Experts predict that social media will become as important for the economy as mobile phones and cloud computing.

Instant messaging (IM) and texting should not be used in the workplace.

Which of the following actions on electronic media could get you in trouble or even fired?

Ashley has just been hired for her first full-time position and has been told that she can use social media on the job. What should she do to appear professional and to ensure that she keeps her job?

How do organizations use podcasts?

What is the biggest advantage of business blogs?

How do organizations use blogs?

Americans spend the most time online playing online games, followed by visiting social network sites and blogs.

RSS feed readers can be accessed only on desktop and laptop computers.

Once you delete an e-mail message, it's gone forever and cannot be retrieved.

Daniel has to compose an important e-mail message to a client. What advice should Daniel follow?

Maya will be using e-mail on the job and wants to learn how to write effective subject lines. What is the best advice you can give her?

Important is an example of an effective, attention-getting subject line.

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees, share company news, and exchange ideas.

In most businesses today, e-mail has been overtaken by texting and social media.

Really simple ____________________, a fast and easy way to search and to manage information, is a data file format capable of transmitting changing Web content.

Because blogs are informal, bloggers do not have to worry about being grammatically correct.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Reporting in the Digital-Age Workplace

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search and Résumés in the Digital Age

Interviewing and Following up

Filters