Exam 7: Short Workplace Messages and Digital Media

Michelle has just been appointed to a virtual team that will use a wiki to keep in touch, and she wants to be a valuable team participant and contributor to the wiki. What is the best advice you can give her? 

You have just accepted a position that will require you to use various electronic media regularly to communicate with your colleagues. You know that your employer will monitor your Web use. Describe five practices to avoid so that you don't risk losing your job.

Podcasts can be played only on iPods.

Kelly has been told that her blog posts can benefit from using the journalistic pattern. What does this mean? 

Which of the following services will allow you to send instant messages? 

Which of the following situations is most appropriate for sending an e-mail message? 

Instant messaging is more interactive and immediate than e-mail.

A(n) ____________________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Shondra is starting a new administrative position and knows that she'll be writing a lot of e-mail messages. What is the best advice you can give her? 

Usually delivered by or to a smartphone, ________ messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.

What is the most accurate statement about podcasts? 

A colleague has suggested that you down-edit your e-mail message when replying to be more efficient. What should you do? 

How do organizations use wikis? 

Please let me know if I may be of further assistance is an example of an effective, professional closing for an e-mail message or memo.

You are responsible for training a group of new employees in proper e-mail use in the workplace. Describe ten important e-mail best practices you should cover in the training session.

Lindsay, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours. What is the best advice you can give her to ensure that she is using this tool professionally? 

What is a benefit of text messaging? 

Lorie will be communicating with her new colleagues using text messages and wants to make sure that she is following proper etiquette. What is the best advice you can give her? 

What is the best advice for writing e-mail messages? 

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.